The communication from the start, once in motion, everything goes has smoothly from posting the product to receiving it in days, so not much problem with changing your work schedule.
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Review summary
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Reviews shaping this summary
Thanks again Kane Service , very rare these days you find a product you believe in with an outstanding back up support, whether it be standard routine calibrations or repairs , all is dealt with great... See more
Have used Kanes annual service and recertification service for a few years now. My existing analyser was getting on in years and this year they couldn't get the calibration correct. So as part of the... See more
Everytime I send my device to Kane for calibration, it comes back clean with fresh filters etc. This time the screen had a few lines of pixels missing that I never mentioned to them, it came back work... See more
Company details
About Kane International
Written by the company
Welcome to KANE
The UK’s best handheld emissions analysers with the best after sales service or your money back
KANE analysers have KANE CARE - our Queen's Award winning 10 Year warranty, same day service & 20 Year all inclusive pricing or your money back.
Some KANE analysers have KANE LINK - our promise to future proof your analyser for tomorrow’s Heat Pumps, Hydrogen boilers & ACR systems.
Our Welwyn Garden City & Greater Manchester centres are certified to ISO 9001, 14000 & 17025 and we have the only UKAS gas certification centre for O2, CO, CO2 & NO analysers.
We support customers in over 40 countries through sales & service partners and sister companies in France, Germany, North America, Mexico, China, Hong Kong & Korea.
Call 0800 059 0800, visit www.kane.co.uk or email sales@kane.co.uk for more information.
Contact info
KANE House, 11 Bessemer Road, AL7 1GF, Welwyn Garden City, United Kingdom
- 0800 059 0800
- sales@kane.co.uk
- kane.co.uk
4.4
Excellent
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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The ease at which I was able to do my business.
It was so easy to navigate the web site!
I had no problems what so ever and the whole process took about 10 minutes.
Well done Kane International!
10 August 2026
Fast calibration service
2 August 2026
Great service
Fast, efficient service. They also replaced a damaged gas detector under the service plan, I was very impressed with everything. Highly recommended, thank you.
8 August 2026
Quick service once Royal Mail decided…
Quick service once Royal Mail decided to pick it up
2 August 2026
I’ve had nothing but issues with my…
I’ve had nothing but issues with my analyser. Lost a lot of work due to analyser constantly giving false readings
8 August 2026
Reply from Kane International
Hi James
Thanks for your review - sorry to hear you've had some issues with your analyser.
We pride ourselves on our product reliability, so it's always a shame on the rare occasion we're unable to meet our customers' expectations. Nevertheless, we will always endeavour to put it right when it does go wrong and with KANE CARE you have LIFETIME WARRANTY to cover any problems that should arise in between your yearly calibrations.
Please feel free to reach out on 0800 059 0800 if you require any assistance booking your analyser in for a warranty repair.
Kind regards
Brad
Excellent Service Every Time
We’ve used Kane International for our analyser servicing and calibration and have always received excellent service. The whole process is straightforward, communication is great, and the turnaround is incredibly quick, which is really important to us as a busy heating company.
Professional, reliable and hassle-free from start to finish. We wouldn’t hesitate to recommend Kane and will continue to use them in the future.
7 August 2026
I wanted a physical invoice with a prit…
I wanted a physical invoice with a prit off of tests and parts fitted,for what you charge that’s the least you could do. Regards David
7 August 2026
Reply from Kane International
Hi David
Thanks for your review.
As part of our commitment to reduce our carbon footprint, we've gone paperless. This allows us to drastically reduce the amount of unnecessary paper usage as any documents you require are available in digital format. You can then choose to print these at home if you require a hard copy.
We're more than happy to assist providing you any documents you require - please kindly email uksales@kane.co.uk and we'll get that sorted for you.
Kind regards
Brad
Excellent service as always.
6 August 2026
got my analyser back with a new carry…
got my analyser back with a new carry bag, very impressed with the time and efficiency of Kane
5 August 2026
Horrible experience this time been…
Horrible experience this time been doing service on my analyser for years
This time it’s already 9 days still don’t have my analyser back
Also price go up ridiculous £305 nearly the price for new analyser
6 August 2026
Reply from Kane International
Hi Andrei
Thank you for your review and we're sorry that your analyser wasn't delivered when you expected it to be.
I've taken a look and can see that we dispatched this within 24 hours of receiving your analyser.
Sadly, I can see there was a slight delay with our courier which is why you didn't receive this as expected, so I do apologise it wasn’t delivered to you sooner.
Any questions, please reach out to us by calling 0800 059 0800 or by emailing uksales@kane.co.uk
Best wishes
Brad
Fast reliable return and all faulty…
Fast reliable return and all faulty equipment either repaired or replaced.
Every point from postage, testing to return delivery informed.
3 August 2026
Quick & efficient service provided
28 July 2026
The fast turnaround
The fast turnaround. The incredibly professional manner all the staff have. I wouldn't entertain owning any other brand of analyser.
3 August 2026
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