Prompt efficient service but a bit costly.

Top notch service as always

Posted my analyser on the Friday and got it back Wednesday afternoon. Most likely my fault for posting on the Friday.
I will try a different day next year.
That was my review as I had lost a few jobs waiting for my analyser. Kane have issued me a full refund without even asking for it. What else can I say fabulous responce from Kane…

Expensive, but decent service.

I’m extremely disappointed with the service I received when sending my Kane analyser away for calibration.

I was specifically told that the analyser would be returned by 13:30 the following day, and I relied on that guarantee when arranging my work. I dropped the analyser off on Friday, expecting it to be returned as promised. Unfortunately, it did not arrive back until Tuesday.

This caused me a significant problem as I had work booked in and was relying on having my analyser back on time. As a result, I lost work and income that I could otherwise have carried out.

If a next-day return service is guaranteed, customers should be able to rely on that commitment, particularly when the equipment is essential to carrying out their work.

I appreciate that delays can sometimes happen, but in this case I feel the service provided fell well below what I was promised. The delay had a direct financial impact on my business, and I would therefore give the service 1 star based on my experience.

Kane replaced my printer flue analyser sent
On a Wednesday back to me friday morning super service

As always, great service. Quick turnaround and my printer was changed on this occasion. Communication excellent.

Excellent customer service quick and efficient

It was amazing
Service is very quick and reliable

Fast delivery as I live in northern Ireland.the only bad thing is that its getting two dear.thinking changing

Very professional service they kept me updated and returned the unit as promised

Fast as always

On time and good service and I had new analyser bag for free thank you so much

I would have given a 5 star review for service as the communication and speed of return was excellent.

However the cost of the service each year is now not far of 50% of the cost of a new machine which is ridiculous.

Great service, Analyser returned quickly

Fastest turn around possible, great service

Good communication, easy to post item and receive back. Just a shame about cost/frequency of recalibration considering item not used that frequently.

Speed at which the work was done, very quick turnaround

I booked my analyser to be calibrated over the phone the woman said I can drop it off at Welwyn but didn’t tell my they don’t calibrate it there anymore needs to go to Manchester, I found this out after I phoned the flowing day asking where it is. So took 3 days to return losing to days work and it returned on a Saturday on my birthday so had to stay in until 1pm before I could do anything