KAILAS Reviews 

Informative website, which made my choice of shoe easy to select, shipping took a little longer than expected, but considering they shipped from overseas it wasn’t horrible.

great customer care.
perfect logistics
reliable shipment
good products

Good product

The shoes i ended up with i am reasonably happy with but the lack of stock on the shoes I actually wanted is a concern. Many sizes in the design i wanted were out of stock. I was prepared to wait but not given this option.

Well done - everything went smoothly

Shoe is unique, stylish, functional, comfortable. Don't need to tie laces. I would recommend going a half-size down

The purchase is just great, but the delivery took almost a month

Quick response

The shoes are great, but the service is the worst I ever received from a sports brand.
You want to sell outside China? Stick to local laws and reply to service mails.

I ordered a pair of Kailas (FUGA) shoes in size 10.5, which is the same size I normally wear in Hoka, Nike, and other U.S. footwear brands, so I ordered the same size through kailasgear.com website

The shoes arrived and the quality appears good, but they fit noticeably too large, so I contacted Kailas to exchange them for size 10.

The response was disappointing for a premium technical footwear brand selling to U.S. customers. Instead of providing a straightforward exchange process, they suggested that I keep the shoes and either resell them or gift them to family or friends. That is not a realistic solution for a customer who purchased expensive performance footwear and simply needs the correct size.

I clearly explained that I am willing to pay reasonable return shipping costs. I already have the shoes packed and ready to return, but for international returns to China, proper return instructions and importer information are required. As of May 20, I still have not received the information needed to proceed with the exchange.

The product itself may be good, but the post-purchase support and exchange process do not match the premium image the company presents online.

If Kailas wants to seriously compete in the U.S. market, they should offer a more professional exchange system, ideally with a U.S. return facility or at minimum clear and timely return instructions for international customers.

As of May 20, I have not received any further response regarding my exchange request, so I will now proceed with contacting my credit card company regarding the unresolved return situation.

Also, customers should be aware that using the Shop App does not appear to provide additional customer service support or exchange assistance in situations like this.

Service was impeccable. Trail shoes are just awesome too, Kuga ex330, everyone loves them.

Very bad company. Ordered mens gym shoes ,they dont fit right and never worn just tried on. Emailing company several times gor mail I ng instructions at my own expense
No communication and have250.00 shoes cant wear. Beware of company

I love my new Fuga shoes. They ship your order next day arrives to America in about 8 days.No problems packaged very well, love them.Thank you. We'll be buying another pair soon.

The shoes are well made for hiking and trekking, it's nice and comfortable. Recommended for people who value comfort, style and durability.

The 330's are the best shoe iv ever wore. Iv spent 3 years trying to find the best shoe and this is it. Easy website to order from

I love these shoes. They are beautiful, tactical looking, extremely comfortable on any terrain, very well made, and the BOA lacing system is amazing. Judging by the quality, I'm sure they'll last a long time. My only issue is the price. Are they worth that much money? Didn't even have my size {I'm a 10 1/2 US; had to get a size 10}. I can go on and on about the expensive boots / sneakers I own, but $370 for these? I chose to purchase them, they're awesome shoes,
But damn.

The quality of these pants are perfect I use them for trad climbing and sport climbing and bouldering the only down side I have with the pants are the turn up on them are to high it turns them into 3/4 pants on the picture it looks like they sit nice over the ankle and the pockets are not very deep at all my phone doesn’t fit in them when I am doing multi pitch climbing

WORST EXPERIENCE EVER FOR ONLINE ORDERS. I STILL HAVEN'T RECEIVED MY EXPENSIVE BOOTS AND THE TRACKING HASN'T UPDATED SINCE 3/20/2026.

ALSO THERE IS NO ONE TO CALL AND THE ONLINE CHAT IS USELESS.

WILL BE LOOKING FOR A REFUND IF THE BOOTS AREN'T DELIVERED.

EXCELLENT RUNNING SHOE , QUICKEST DELIVERY , FAIR PRICE

Good quality and service. Also good communication