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Kailasfuga Reviews 2

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TrustScore 3 out of 5

2.9

Shoe Store
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Company details

  1. Shoe Store
  2. Running Store

Written by the company

We founded KAILAS in 2003 to empower adventurers and redefine what's possible in the outdoors. Building on twenty years of mountain sports expertise from KAILAS, FUGA was launched as a trail product series in 2016. Under the visionary leadership of Baggio Chengzhan ZHONG, FUGA has introduced revolutionary design and technical innovation to the industry. Since its launch, FUGA has earned a reputation for unmatched grip, durability, and innovation among athletes and international award organizations such as ISPO. Through partnerships with professional runners, coaches and event organizations such as TORX, FUGA has shaped the trail running industry in China and beyond. As a truly global brand with athletes and stores across 35 territories, FUGA’s vision for a brighter and bolder future is inspiring the next generation and changing the world of Trail.

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

They say to email them for returns

They say to email them for returns. Which I did Monday and still no info.

26 January 2026
Unprompted review
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Reply from Kailasfuga

Dear Gavin,

We sincerely apologize for the delay in responding and regret any inconvenience you have experienced. Our customer service team has contacted you to assist with your return and ensure the issue is resolved.

If you have not yet received our communication, please check your inbox, including your spam folder, and feel free to reach out to us directly for further assistance.

We value your feedback and are committed to providing a smooth and satisfactory experience for all our customers.

Best regards,
The Kailas FUGA Team

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