Just Eat España Reviews 

Terrible service - I have had my order cancelled twice! Two orders, one night and the food hasn’t arrived! I am furious! Customer service does nothing, please never use JustEat!

We ordered food through Just Eat but never got the food. Disgusting service. Spoke to chat service and got told to contact the restaurant for the refund tho we payed through Just Eat.

Ordered something using Just Eat in Spain and we had an issue with our order, so went to cancel and was redirected to ‘shopping protection’ which was a subscription service we didn’t want to subscribe to but accidentally clicked thinking we were cancelling the order. Very deceptive and confusing, I’m surprised this is even on an app like Just Eat. I thought they were legit. Very scammy! Be careful using this app.

Scam!!!! 0* for them!!

Over the last year i have lost around 100 euros using the Just Eat app Burger king Mac Donalds and other take aways either not delivering the food or delivering the food cold 40 minutes after it has left the premises. I feel like because I am English they assume I am a tourist so they can treat you like garbage, Just Eat do absolutely nothing to help and simply hide behind their terms and conditions making it near impossible to gain a satisfactory outcome. I would advise anyone not to use this app in Spain as they clear do not care about being customer centric! This post will probably get one of the pathetic automated generic responses

Corporate treats employees like disposable garbage. You silently encouraged to break traffic laws constantly. You are at the mercy of the restaurants. Fast food is the worst, they just don't care. Training is a joke. I would love to see their employee turnover rate, must be astronomical.

If I could give 0 stars I would. I have been waiting 1 hour and 45 minutes now and my food hasn’t arrived. When I wrote to just eat they just said that they couldn’t do anything to help me and left the conversation. The worst experience I have ever had .

My order did not come. The restaurant did not pick up the phone. The company then said I have to call the restaurant and arrange it with them. This was already 50 minutes after my order should have arrived. This makes no sense. The company should just refund a customer if a restaurant is not delivering and unresponsive. They tell me to write an email to info@. I think this is so bad. I've spent an hour on this already.

Once you place an order u cant cancel, horrible service

So stupid. The app missreaded my localisation and i didn’t get my order. They don’t want to help me and give me refund. omg

Wrong items, no real time customer service and no refund. Closed my account as it has happened too many times.

Delivery person dropped my order on the floor, then proceed to close the order, even though I didn't get ANYTHING. Customer Support did nothing so far... I just want my money back for food I dodn't get.

Ordered food in Vigo yesterday, food wasn't delivered. Contacted Just Eat and their response was that the restaurant was in charge of the delivery so it's not their fault and I need to contact the restaurant and figure it out by myself. So they took my money and 0 responsability. Never again

He hecho compra del supermercado y me han enviado productos que caducan en 24 horas y no se hacen responsables. Contacté con el servicio de atención al cliente, y desde Just Eat me informaron que no gestionan el reemplazo ni reembolsan el dinero. Me parece una falta de consideración hacia los clientes, ya que esperaba recibir productos con un margen razonable de consumo.

They have sent me products that expire in 24 hours and do not take responsibility. I contacted customer service, and Just Eat informed me that they do not handle replacements or refunds. I find this very inconsiderate towards customers, as I expected to receive products with a reasonable consumption period.

This is by far the most ridiculous app to order food and one of the worst customer service experiences I’ve ever had.

A few months ago, my order never arrived, and Just Eat couldn’t care less or take any responsibility. It took me nearly two months of chasing them to get a €20 refund.

Today, while working from home, I decided to give them another chance (silly me). Surprise, surprise—after waiting over an hour for my food and finding that the restaurant’s phone number wasn’t working, I contacted Just Eat’s customer service. They kept insisting I reach out to the restaurant, which I had already done about 20 times before contacting them.

In the end, I completely lost patience and went to the restaurant myself. My order was sitting there, cold, just waiting because no one had picked it up. When I explained this to the live chat agent, they said it was the restaurant’s responsibility, refused to issue a refund, and then abruptly closed the chat.

Absolute joke of a service. Delete this app and use UberEats or Glovo instead—at least they should more helpful. Never again.

Poorest
The most appalling service ever. Food was nowhere to be seen for 2+ hours; the restaurant contacted me to try and get in touch with them to sort the issues, but the online agent was absolutely useless and, after refusing to acknowledge responsibility, simply ignored me. The next day, after a clear email exchange, the customer service rudely closed the conversation stating they couldn't do more than what they had done: offer me 8 EURO credit on my just eat account. Take 4 euros off (the price of the appalling delivery service) what you face is the reality that JustEat thinks that FOUR euros in credit on the app (which i stated multpile times i wont use again, requesting money on my card) is enough compensation for their awful incompetence. Their disregard for their customers is truly DISGUSTING.

The worst customer support for partner restaurants. Their helpline is always saturated when you need support. If you can’t contact a customer when you are on location they tell you to wait 5 minutes and go back. Then if the customer calls asking for the delivery you have to go back or they’ll leave a bad review which doesn’t hurt Justeat but the establishment. It’s such a waste of time for a delivery of 20 euros of which Justeat takes a commission, you end up sometimes paying 10 euros in gasoline. I don’t understand what the commissions are for if we can’t even get support when we need it. It’s a hassle for establishments , for delivery drivers and even worse for the customers who order on the platform. I would leave a 0 star review if I could.

I had never ordered with this company until we were on holiday in London. The first day, we were missing a drink from one of the menus. We complained and they refunded us the amount of the product. On the second day, we did not receive the order. We complained, and they were not responsible. Despite having paid for a service not received, and having immediately placed an order for exactly the same, I did not get my money back. I have never had a problem with any of the other companies. Obviously I will not use their service again as they offer no guarantee.

Food did not arrive and money gone. Another bad experience in Spain with businesses. It is unfortunate how people here conduct business. This incompetent company told us they are not responsible. The food got delivered to a hotel in a different location, and my money went missing. And what did the company do? Absolutely nothing. They keep sending me these pre-written replies. What a joke of a company, and surely what a joke of whoever manages this joke.

After ordering several times from them, with semi success, they recently just did not deliver an order for 45 euros. The app said it was being prepared for 1.5 hours and then suddenly switched to show that it was delivered an hour ago - definitely not the case.

There is no good way to contact any support team, nor did I get a resp9nse on my feedback that I submitted via the app.

Cannot recommend this as it really is a scam at this point.