Just Eat España Reviews 

Últimamente Estamos prefiriendo comprar directamente con el restaurante por los altos costes que tiene justeat

Do not use this service if you want to eat. Food never arrives in the estimate time they give on the app and is always late. They don't have enough delivery people. I had an incident where an order took over 2 hours to be delivered. By the time I received it, it was cold and uneatable. I had to throw it out. Their response was to give me a 3 € credit on a 22€ order I didn't eat. Worst service ever.

I placed an order but the delivery time was too long so immediately cancelled it, and recieved an email to say that I would get a refund, but they then said that as the restaurant had started preparing the food I wasn't entitled to one, I cancelled within 30 seconds of making the order.
They also said that a pop up would have come up in the app warning me I would still be charged, there was no pop up.
I have now deleted the app, because I don't trust the company anymore if something does go wrong, because they lie

Worse of all the delivery companies.

To get a refund for your undelivered food, you have to waste 30 mins of your life fightng with customer service where they try to gaslight you into thinking the order is still active

On Christmas Eve I plan something nice with my girlfriend, order some food over and 2 HOURS LATER they still have no answer. The app shows it was delivered an hour ago. Called the restaurant and they say we've been noticing too many orders and can't handle them all, but give us 5 mins and it will be out for delivery. Another 30 mins pass and STILL no food. After calling in 2 more times and them HANGING up one of those times the food finally gets here, which is missing items and also got wrong items both at the same time. WAY TO RUIN WHAT WAS SUPPOSED TO BE A GOOD NIGHT Restaurant name is Indian Madras curry House, do not order from there. Oh and the app showed nothing but AI chatbot, was of no help at all.

I have never recieved my order! And just eats keeps saying it got delivered at the door. Its not true! I lost now €79
(Order number: 178291815). So beware to order here! Because its not that they have to prove to you its delivered, you have to prove to them its not delivered (and thats impossible..). So the driver can pick up the order and just drive away, you can never prove you didnt recieve it

If I could leave minus stars, I would. Ordered food (a curry menu for 2), paid over 30 euros and it never arrived - Instead, the order was mixed up and we were given someone else's really gross-looking kebabs, chips and coke and never given a refund - still emailing them now one week later. Customer service only via email. They say there should have been a receipt in the bag with the kebabs delivered to us but there never was. I sent pictures to prove it was not what we ordered but nothing. Awful service, doesn't even trust their own customers.

Use any other delivery service. Non-existent customer service, you call after an order is more than 1 hour later than the expected delivery window only to get message back if it's another 45 minutes, they will "try" to find a solution. Their customer service is horrendous. Trash service, trash company, deleting the app.

ordered food and they never delivered, waste of money. Don't waste your time or your hard earned money, not sure if it's the delivery drivers or the restaurants but don't trust them.

Simply never received my order. Although the system says I have received it. Had two phone calls but basically no response. Just eat help completely unhelpful, basically saying they can't do anything and not offering a real humans to get involved.

ordered two times no delivery and charged 50 euro, impressive

Just eat Spain is the most disgusting service I have ever received!! I will not be using this app or the company ever again in this country or any other!

Disgusting company. Take your money. No support when food is not delivered.

If I could, I would give zero stars. I’ve never received such horrible service before.

Ordered a meal with 2 beers, ordered arrived without the beers, called the restaurant and they say we done sell beers, even thought they charge for it, now no reply from them and just eat is just AI bot answers, app deleted.

I spent €73 on food in Spain and it didn't arrive, we tried calling the provider but with no answer. Escalated to Just Eat who basically told us to deal with the restaurant - this is unacceptable we dealt with Just Eat and they should deal with the problem. Took up with PayPal who found in favour of Just Eat without any evidence. Absolute sham of a service, will not use again

I spent 50€ on getting food and nothing arrived, no help, just nothing but theft by just eat , this company need shut down as it’s nothing but a thief, AVOID THIS ABSOLUTE DESPICABLE EXCUSE FOR A FOOD DELIVERY SERVICE , contact your bank card issuer and you will get refunded, as it’s plane and simple robbery, I got refunded from Revlout today, DONT BE ROBBED BY THESE SCAM ARTISTS, and governments allowing repugnant scammers like don’t eat to scam off hard working people is horrible. If I could give minus 5000 stars ✨ I would and the rest.

I had a very disappointing experience with Just Eat in Spain. I placed an order that was never delivered, despite being marked as delivered. While I was still in Spain, I tried to contact the restaurant directly using the number provided in the confirmation email, but no one answered after several attempts.

I reached out to Just Eat’s customer service, hoping they would help resolve the issue. Instead, they told me to deal with the restaurant myself, even after I explained that I had already tried and was unsuccessful. I have since left Spain, so contacting the restaurant now is no longer an option.

I expected Just Eat, as the intermediary platform, to take responsibility and help resolve the situation with the restaurant. Unfortunately, despite multiple messages and a clear explanation of the circumstances, they refused to issue a refund or offer any real assistance.

This issue has dragged on for too long with no resolution, and I feel let down by the lack of support. I trusted Just Eat with my order and my money, but they have not delivered on their responsibility to ensure customer satisfaction when things go wrong.

Trust worthy, always within good time and super easy