JSB Furniture Reviews 

127
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Ordered wardrobes was assured no delay, however still not received ordered in September. Don't buy from this shop been told that there will be another 3 week delay. requested a refund which we are fu... See more

Rated 5 out of 5 stars

Very happy with the customer and delivery services we received from JSB Furniture. The sales man was very professional, knowledgeable and patient. He showed us all the different options available for... See more

Rated 5 out of 5 stars

I'm really happy with the product which I've bought from JSB, they have offed me competitive price, also delivery time was very good! Delivery was well before expected date and many thanks! Only... See more

Rated 1 out of 5 stars

I am writing to request my refund of my deposit paid to this useless company. I have been calling and sending emails no reply, you are not serious company therefore, irresponsible acts like this... See more

Company details

  1. Bed Shop
  2. also in
  3. Furniture Store
  4. Mattress Store

Information provided by various external sources

JSB Furniture is a fast growing independent bed, mattress, sofas and furniture retailer, selling some of the best brands including Sleepeezee, Sealy Beds, Mammoth, Millbrook Beds, Salus, Slumberland, Rauch, La-z-boy, Italia Living and many more.. We carry an extensive range of beds and mattresses in stock for express delivery anywhere in the country. Our showroom is open 7 Days a week with free customer parking at rear.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

127 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.4

All reviews

(127)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

JSB Furniture

From my first enquiries with the sales lady on the phone, the lady was very friendly and very efficient, the ordering was easy, the delivery very fast, on this transaction I would recommend JSB Furniture.Thank you great service.Ray

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Best prices for brand-name mattresses.

I found JSB Furniture whilst looking for a Mammoth Shine mattress. Their prices were a few hundred pounds cheaper than any other retailer locally or across the internet. Although there was a wait for delivery, this was made perfectly clear from the outset (Mammoth mattresses made on-demand). Delivery was however, arranged by them on a date (Sunday pm) suitable for ourselves, and sooner than expected.
Excellent communication from JSB, via email and phone. Delivery was monitorable on the delivery map which updated frequently. Very handy, as I was able to step out of our house even before the van turned into our road.
We would definitely use JSB again in the future, and shall look there first if we need any other items.
Thank you for an excellent service from start to delivery.

12 March 2023
Rated 5 out of 5 stars

Satisfied customer

Online ordering process was easy, prompt response by phone to arrange a suitable delivery time, efficient delivery service/ collection of used mattress.

3 December 2022
Rated 5 out of 5 stars

My order was stress free and the Matt…

My order was stress free and the Matt was delivered earlier than the expected 3-4 weeks. The delivery company kept us informed and were polite and helpful. The mattress is apparently very comfortable much more so than the mattress in a box that was returned as too hard for my daughter

21 November 2022
Rated 5 out of 5 stars

Thank you for my beautifully made…

Thank you for my beautifully made headboards. Which were packaged well, delivered on time and with great care.
Customer service was great. And the price was amazing when compared to the high street.
I would definitely recommend you to my friends and family.

13 November 2022
Rated 5 out of 5 stars

A perfect company to do business with!

The 2 reclining chairs I ordered were very well made and perfect when they arrived. The communication from JSB was great and I knew exactly when they were being delivered. The chairs arrived exactly when promised. A very good transaction all round.

15 November 2022
Rated 1 out of 5 stars

THEY ARE SCAMMERS DO NOT USE THIS…

THEY ARE SCAMMERS DO NOT USE THIS COMPANY!! I ORDERED A BED NEARLY 2 MONTHS AGO. THEY SAY THEY ATTEMPTED DELIVERY which they did not AND THEN SLAPPED ME WITH A £50 INVOICE FOR REDELIVERY. KEEP YOUR STINKING BED. LIARS AND SCAMMERS
**UPDATE**
YOUR RESPONSE IS ALSO A LIE LOL
I HAVE EMAIL PROOF AND A PHONE CALL HISTORY OF THE AMOUNT OF TIMES I CONTACTED YOUR COURIERS AS WELL AS YOU AND DIVIDEBY GET OUT OF HERE!!!!!!
SCAMMERS!!!!!!
SO INSTEAD OF RESPONDING TO MY EMAILS, YOU DECIDED TO TRY AND MAKE YOURSELVES LOOK GOOD HERE AND RESPOND HERE LOL
CLOWNS!!!
****UPDATE**** NOW THEY ARE ONLY TRYING TO GIVE ME PART REFUND WHEN I NEVER RECIEVED THE BED YOU NEVER RESPONDED TO MY EMAIL THAT YOU TOLD ME TO SEND TO YOURSELVES AND YOU'RE DOING ALL BEHIND THE SCENES
TRUST ME DO NOT USE THIS FRAUDULENT COMPANY
GIVE ME MY WHOLE REFUND
ITS OK
I'LL TAKE IT TO TRADING STANDARDS AND THE FINANCIAL OMBUDSMAN 😁
UNDER THE CONSUMER RIGHTS ACT

30 July 2022
JSB Furniture logo

Reply from JSB Furniture

Hello Tee,

Thank you for taking the time to leave us your feedback. We take all customer feedbacks on board.

I can see that our delivery partner (Furdeco) contacted you and pre-booked your delivery for 30/06/22 between 1pm - 4pm.

The POD submitted by Furdeco shows that they attempted to deliver your goods on 30/06/22 at 3:29pm but nobody answered the door bell nor phone calls hence the delivery was failed. We had been charged for the failed delivery by the courier company, that's why the re-delivery charge applied in your case.

Our customer support team tried to contact you several times via phone and email to re-arrange the delivery but since you did not respond to us, your goods were subsequently returned to us by the courier company.

I can also see emails from DivideBuy (Interest free finance provider you chose to pay for your order) confirming that they also tried to contact you, but you had not responded to them either, therefore your order was cancelled.

Please feel free to email us at sales@jsbfurniture.co.uk and we will be more than happy to assist you.

Kind regards,
JSB Furniture

Rated 5 out of 5 stars

Helpful, efficient and great product.

I found them easy to order from, helpful and quick to respond when I had a query via email. The delivery people were efficient and delivered within the given time slot. The mattress I ordered is the most comfortable I've had in years. Overall we are very pleased with this company.

27 June 2022

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