JOHNS&CO Reviews 

4,593
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and property managers for being exceptionally helpful, professional, and quick to respond to any rental queries. People note that the property management and letting procedures are handled smoothly, efficiently, and with clear, helpful guidance from start to finish. Some reviewers were not happy with communication issues after the lease was signed, mentioning that important messages, emails, and maintenance requests were occasionally left unaddressed. Consumers also pointed out that getting help with utilities or arranging property viewings during the tenancy sometimes required significantly more effort than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the staff is very helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising proactive communication,... See more

User experience

Consumers find user experience to be positive, highlighting how the rental process is quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johns&Co Royal Wharf have always made renting from them seamless from the day we moved in. The agents were all so friendly and it was them that welcomed us into the area. Our property manager Nico... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything... See more

Company replied

Rated 5 out of 5 stars

Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!... See more

Company replied

Rated 5 out of 5 stars

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agents
  6. Real Estate Rental Agency

Written by the company

At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade. We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,593)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wai Yau is great for renewing my…

Wai Yau is great for renewing my rent-protection policy - it goes very smoothly every time.

4 October 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

I got queries about the Selective…

I got queries about the Selective License Scheme and sought assistance from John&Co, my Property Management Agency. Their responses were prompt and professional. The effort made by a few of their staff : Wai Yau, Edith Kwok, Robert Pearson and the Accounts administration was much appreciated.

5 October 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

All you need is someone who is…

All you need is someone who is responsive and attentive as a property manager. Denisa from Johns&co west Hampstead branch, absolute star, responds to emails quickly, addresses issues professionally. It was an absolute pleasure working with her, our stay at west Hampstead square and subsequent exit was made smooth with her assistance. 5 stars!

13 September 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

The Johns&Co letting team

The team at Johns&Co on the letting side over the past four years have been exceptional. Their level of customer service has been second to none. Many thanks to Faid and Param for all their help!

5 October 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Easy renting out our glat

Amy, Candice and Ellesse made it quick and easy to rent our flat. From listing to move in under 20 days

1 October 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Trusted Partnership

Johns and Co have been managing my property on my behalf for over a year. They are efficient, reply to my questions and requests promptly, and provide me with useful advice/information. Luke Thomas recently took over as my Property Manager. It is reassuring to have a single point of contact and Luke has been really helpful with resolving issues pragmatically.

22 September 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

London City Island

I have been on the london city island for a while and had a great time living here. Johns & Co have been helpful in managing the property during this time. Caitlin is the current property manager for my flat and is doing a great job!

2 October 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Helpful and efficient

Rayan and Miyah at Johns & Co are very helpful and efficient in sourcing me a great tenant at a good price. As a landlord, I would highly recommend them.

1 October 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Amber and Daniela have been great

Amber and Daniela have been great! Very seamless process and much appreciated their effort through the entire process

17 September 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

We had a problem with our keys

We had a problem with our keys, but the Johns & Co team was really kind and helpful, and they solved the issue quickly. In particular, Param has been extremely helpful whenever we have had any problems and has always been very responsive and willing to help.

23 September 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Excellent and efficient service

I had a great experience with Johns & Co. Erin, Matthew and Savannah were all extremely helpful, professional and very efficient throughout the whole letting process. They were always quick to respond, kept me updated, and handled everything smoothly and promptly. I really appreciated how fast and well organised the whole process was. Many thanks to Erin, Matthew and Savannah for all their help and support!

1 October 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Great service, even greater agent!

Tia Morrissey was incredibly helpful throughout the whole rental process. Even when an issue with a third party complicated things, she stayed on top of everything and followed up with the landlord multiple times to keep things moving. Thanks to her, I was able to move my belongings in and get everything sorted with the landlord in time.

She made a stressful situation much easier and helped the process run as smoothly and quickly as possible. I really appreciated her support and would highly recommend her!

30 August 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Professional property management and leasing service

The whole team including Thomas Chan, Alexandra Ene and Daniela Narkaj is very professional and helpful. We are grateful to have the support and service in the management and leasing of our property.

30 September 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

Claudiu and Erin were very helpful…

Claudiu and Erin were very helpful throughout this period of helping me with a new flat.

1 September 2026
Unprompted review
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Reply from JOHNS&CO

Thank you for leaving this review. We appreciate your recommendation.

Rated 5 out of 5 stars

We had a really great experience with…

We had a really great experience with Shareen! She was very friendly, responsive and efficient throughout the whole process, and communication was always clear and prompt. She kept us updated and was always happy to help with any questions we had.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far!

I've worked with Candice and Owen from the NPW branch to list and let my flat, and I must say I've been very impressed so far.
Throughout the process, their communications and strategic insight were genuinely top notch. It's obvious they know what they're doing and they keep each other, and us, in the loop, without spamming us with meaningless requests.
I've worked with 2 other agencies in the past, and their level of service was often sub par, and far below the one I've received here. I'm hoping that Johns&Co proves to be as good at managing the property as they were at helping me let it. Fingers crossed :).

28 September 2026
Unprompted review

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