Choices Reviews 

1,269
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and consistently quick to respond to any queries or day-to-day property management needs. People also appreciate the smooth communication, friendly attitude, and the constant dedication shown by team members throughout the entire renting or buying process, ensuring peace of mind. Some reviewers were not happy with financial matters, specifically noting frustrating problems involving delayed rent transfers from tenants. A few individuals also felt that the agency lacked proactivity, leaving them completely unsupported and frustrated when dealing with difficult property situations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are professional, responsive,... See more

Service

Consumers find service to be positive, highlighting professional and efficient handling of property... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Choices for the last 5 years and have worked mostly with "Rachel Nichols" who right now holds "Deputy Manager" position at Choices. During this whole term, I have found this lovely la... See more

Rated 5 out of 5 stars

I would like to share my sincere appreciation for the Rosie Thampson, Millie Lawlor, Fahad Khan and Shannan. They worked all together as an incredible team. From the very beginning, they all have be... See more

Rated 5 out of 5 stars

Rachel Nichols is one in a million! There is nothing that girl can’t or won’t do to ensure both my property and myself is protected , and ensures all relevant legislation is complied with in a timely... See more

Rated 5 out of 5 stars

Rachel has been a godsend! I do not have to think about my rental as she is totally in control, I have zero stress due to Rachel’s efficiency, professionalism & friendliness. Choices are a must-have... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Estate agents & Lettings agents in Bromley, Crawley, Redhill, Horley, Croydon, Caterham, Coulsdon, Sutton & Central London


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,269)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicola Dunn at choices is my portfolio…

Nicola Dunn at choices is my portfolio manager - she is AMAZING! Very responsive, knows all the answers and if she doesn't goes out there immediately to find them and let us know. So calm and friendly on the phone. No delays, gets on the task immediately. For us landlord - she is such a gem! Well done Nicola and thank you! Keep up the good work!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Nicola stepped in to look after our…

Ebony has been an incredible property manager for us throughout our tenancy. She is always approachable, highly responsive, and handles any maintenance or urgent requests quickly and efficiently. Having a dedicated and reliable property manager like Ebony gives us complete peace of mind. Thank you, Ebony, for all your hard work and brilliant suppor.

Nicola stepped in to look after our rental property while Ebony was away, and she was absolutely wonderful. She handled all urgent issues promptly and provided fantastic response times whenever we needed help. Knowing the property was in such reliable hands made all the difference. Thank you so much, Nicola, for your outstanding care and quick support!

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Choices are very professional and efficient.

I have worked with Choices now for many years and all their staff are very nice and helpful including Shiquerah Smith and Niki Gunner who I am currently dealing with. They make managing my property so much easier so I would recommend them highly.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Jamie Burton at Choices!

I recently moved into a new property with Choices. Moving house is usually incredibly stressful, but Jamie Burton made the entire process seamless.
He was extremely helpful, professional, and always quick to reply whenever I had a question or needed an update. His guidance throughout the move-in process made a massive difference. Five-star service to Jamie Burton.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by Rachel Nichols

I was contacted by Rachel Nichols, the Deputy Manager and requested an urgent clean. I sent over the quote it was gladly recieved.

The communication is priceless and a details sent was accurate and easily understood. I had sent a several messages to Rachel and the reply was very fast.

I would recommend Rachel to anyone that may need her services. And I hope to work together again in the future.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Robin made this experience great.

Robin made this experience great.
He went out of his way to call me back. Understood my issue and frustration and acted swiftly to deal with the problem.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Nicola has been excellent

Nicola has been very helpful. Her services were excellent. Nothing is too much for her. My staying with choices has been great because of the good services provided by Nicola. Thank you very much.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Ebony Ramsey

I would like to say a huge thank you to Ebony Ramsey for all the help and support with the repairs at my property.

Ebony was extremely helpful, professional and responsive throughout the process. Ebony kept me informed and made sure the necessary repairs were followed up and dealt with in a timely and efficient manner.

I really appreciated the communication and the effort Ebony put into making sure everything was resolved. It was reassuring to have someone who genuinely took my concerns seriously and worked to get things sorted.

Thank you, Ebony, for your excellent customer service. I’m very happy with the support I received from you! ⭐️⭐️⭐️⭐️ ⭐️

4 September 2026
Unprompted review
Rated 5 out of 5 stars

definitely recommend!

Having been with Choices for a few years now as a new inexperienced landlord, I can honestly say the service has been exceptional from day one. They’re always easy to contact, fairly priced, flexible and incredibly helpful.

A special mention to Shiquerah Smith, Senior Portfolio Manager, who has personally been amazing. She has helped me so much and always goes above and beyond.

I would definitely recommend Choices and Shiquerah to other landlords looking for a reliable and easy service.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Choices for more than…

I have been with Choices for more than 10 years and I can’t ask for more as they have been excellent in looking after this property which I live in. Their customer services staff are perfect and they always go an extra mile in trying to help their tenants. I would definitely recommend Choices to anyone who is looking for a property to rent.

25 August 2026
Unprompted review

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