Jaguar Land Rover Reviews 346

Why are your products so sh— ocking
OMG.. our discovery is in the dealership at least once a month for repairs. It’s now 4 years old and must be end of life. Just this month we have needed the AA 4 times. Yesterday the passenger window dropped and they arrive again at 02:40 this morning and then again at 4:00. I am tired, grumpy and most of all fed up of needing to fix a £96,000 vehicle that is supposed to be above and beyond. Shocking.. JLR your products are beyond nothing!! they are so Fecking rubbish it’s unbelievable. Every low loader I see has a Land Rover on it of some kind.. sort your sh— out..

The Landrover Customer service experience only gets one star from me simply because I cannot give no stars. Telephone line not working for 3 days. Live chat on web page not working. LR Assist giving conflicting information and really do expect the AA to bail them out. How the heck can you help your customers if you don’t want to engage with them. Hmmmm, but you spend millions on weird TV adverts in the hope of attracting more people who I hope read this before they go anywhere near one on the JLR products…….and this message comes from a continuous RR owner for nearly 10 years. Never again……. unless Customer Service improves a bit sharpish

What an absolute disgrace, the JL Brand has been completely destroyed by the constant lies, false promises and utter disregard for there customers,
I've spent £160K on a new Defender 90 and the brand new shape RR Sport P440e in the past months, RR Sport had issues in the first few weeks which fortunately have been sorted and the defender had water ingress back in October, supposedly it was fixed only for the same thing to happen only worse this time so its back in the garage again, its been there for 8 days and still sat where it was parked on day 1,
keep being told it will be looked at tomorrow, 7 technicians off ill, training courses etc etc
lie after lie, so today I cancelled the 2nd RR Sport I have on order
Such a shame the brand is being sent to the gutter

JLR has appalling customer support. It is not possible to speak to anyone and the on-line support is very limited with no technical expertise.

Technical knowledge at dealer level is also very poor when it comes to their PHEV and EV models.

My new PHEV E-Pace has been with the dealer since the 1st February 2024 (trying to fix an electrical fault) and the lack of communication is really getting to me now. I can’t be bothered with the dealer anymore, so I’m going higher.

But... trying to find the right contact numbers and email addresses of senior executives at JLR in Coventry is like swimming through treacle - it's ridiculous! Almost as if they are trying their hardest to stop people communicating with them.

For instance, I am trying to contact a certain Nigel Blenkinsop, who is their Executive Director, Company Quality and Customer Satisfaction.

And the reason for this is that I am not a happy customer, and I am most certainly not satisfied… with anything.

I’ve tried ringing, I’ve tried all sorts of email configurations – but nothing!

I am also trying to reach out to their Customer Services Director, again at the highest level – but I’m struggling here as well.

If anyone out there can help, I’d be very grateful.

Thank you.

I would never ever bye a Range Rover again very bad cars always breaking down and there customer service is very bad new engine new turbo still problems AVOID

Lovely looking cars, but made terribly! Fault after fault. Wish I checked out reviews on their cars first as every forum and feedback site seems to have really bad reviews. Systematic faults with electronics and they simply don't care. They 💯 know about all the problems but continue to shrug their shoulders and make the Customer pay. I will be posting reviews about this over every possible social and review platform for a long time to come. Thanks for the short satisfaction JLR and the huge bills since purchasing!

My 2022 Range Rover Velar was damaged whilst parked and unattended.- large dent to front passenger door. So, car collected by bodywork repair specialist on Monday 15th January and taken to its workshop- and there it has stayed to date. Still no sign of parts and no estimate as to when they might arrive. Despite a number of calls and emails to the JLR ‘customer service’ team in Whitley, Coventry, I am no closer to a solution. I’ve had both calls and emails unanswered and on one occasion was told to raise the issue with the dealership myself - which I had already done and was to old by them to contact customer service. It’s a complete joke and the last time I will ever buy a Range Rover. Mercedes customer service is head and shoulders above this bunch. Dreadful experience.

My virtually brand new IPace went in for repair in July 23. 7 months on and still not even a date for repair. I paid £54000 for the car and it’s now been in repair longer than I have owned it!! They simply do not care! Whilst they make billions selling new vehicles they leave those who have already made a purchase in the gutter. We are now forced to reject our financed vehicle and open a legal case to get our money back. JLR clearly aren’t interested in solving this. I’ve had ONE phone call from the dealership since July. No apology. Nothing. I am certainly taking this to the press who I hope will deter anyone from buying a vehicle and falling in to this trap of misery.

We purchased a '70 plate Land Rover Discovery Sport from a Land Rover dealership in Essex at the end of July '23, but had many post-sale issues with the dealership.

We raised a complaint to Jaguar Land Rover regarding the dealership in November '23, and they were excellent in assisting us in returning the vehicle (Via the Consumer Rights Act 2015).

The JLR executive office kept in frequent touch with us, and well informed of the progress of our complaint against the Land Rover dealership.

What’s going on at JLR? I’ve had many of their cars but they seem to have lost their way completely.
If you’re thinking of buying a car make sure you don’t have an accident! I had a minor scrape on my 2 year old Defender but need a new front wing. JLR can’t say when this will be available. Already been 6 weeks and might have to wait months. Dreadful. What a pity how they have destroyed the brand.

Very very poor customer service don't get bk to you via phone or email
Deff going down the pan

Trying to resolve an issue with both my Land Rover cars. One is a key problem on a 2020 model and the other a critical engine oil light that has been an issue since buying a rrs in 207 and still not resolved. The company are so slow in resolving and coming back to you. I work for a large fashion retailer and everything we do has to be done immediately so my patience levels are low when waiting for responses but the amount of times I have to chase either the dealerships or wait for the head office is quite frankly, not good enough.

JLR dealer sold me a nearly new RR sport in December 2022 for £66k and it was supposed to be my dream car. A reward for years of hard work.

Turns out the security is anwful and they are easy to steal so basically uninsurable in London. Even JLR refuses to insure the vehicle. Best quote we have is £6k per year.

Resale price of my car - 11 months later is £33k.
A 33k 50% loss in 11 months on a used but nearly new vehicle is horrific.

This is a consumer scandal. A genuine disgrace in the automotive world. Shame on JLR.

They say they are updating software but have told us that it’s “being done in phases” and could be a year or more before they get to us.

The car I should have been proud to drive is now a constant source of shame and makes me feel like an idiot. I hate seeing it outside my house.

I will never ever touch a Range Rover again.

My old, previously reliable 2015 Ranger Rover Sport has been off the road since July 2023 needing a new gearbox. No re-con available as it's a hybrid so brand new one ordered in September. JLR absolutely appalling. No idea even today still if they have one, have ordered one from ZF, if it's on the shelf or in despatch. What a mess. Wrote to Adrian Mardell (CEO) November, but clearly not interested. The team in the JLR Exec office as exasperated/fed up as I am. Don't be tempted to buy Land Rover!

2 Nov 2023 JLR ( Jag Land Rover) CEO issued a public apology as 5000 cars are off the road awaiting parts. I’ve now been without my car for 5 weeks.
Are there any solicitors out there who like me have had their car off the road for a month with no ETA and no information, and no loan car.
I’m sure we’d have a case. I’m paying a monthly DD on a business lease for a car I don’t own and haven’t seen for over a month. There has to be a contract breach somewhere here. The car is still being made so why aren’t there any spare parts.

I own a 2018 Velar which has now been broken into with pirate keyless access 4 times in the last 12 months (including one theft / recover) - I asked JLR customer service about their related recall keyless security programme - they could not tell why I'm not eligible, could not tell me the criteria being used to select who is eligible, could not say whether/when there would be any follow up - no wonder JLR cars are being dumped by owners where they can - in no sense a "customer service" experience

I rarely write a negative review but I feel like i want to save someone else from the absolute stress.
Bought a Jaguar JLR Aberdeen and within 4 months the car had gone into restricted performance with the engine light on. It was under warranty so I had to take it back to JLR to look at. Got the report with a great big list of all the faults on it. We were told, amongst the faults, the car needed an entire new DPF. We were told we would have to pay £1700 ourselves to fix it. I argued it had been 4 months since we bought it and after a lot of to and fro they decided to cover the cost. As a side note you should be aware they do not cover the DPF on their warranties and you should look very carefully at the issues people are having with them before you buy a diesel version. We had no idea and they then blamed our 'driving style' despite the fact we do a lot of long journeys going to and from work on a dual carriageway so not a lot of short journeys and we had only had it 4 months. After a week I went in to collect it (which is a 60 mile round trip for me) they brought it round to me and the engine light came back on while they were in it! They couldn't decide what was wrong and thought it might be an electrical fault and kept it again for another week.

Get it home and the same fault happened again, restricted performance and engine light. Again the AA came out and they tested it and said it had never been fixed as it was the same fault! The AA man was actually laughing at how terrible JLR service was. He told me to take photos of the faults on his laptop so I could prove if it happened again it hadn't been fixed.
Again back to the garage and each time I had to take it there limping along for miles. We tried to reject the car without success. They then decided they wouldnt be covering the hire car the warranty gave us so we had to start paying out of our own pocket for it. We live in the country and a car is vital for us so we had no choice but to pay.
Get the car back and a few months later the keys both stop working, we could no longer lock, unlock or open the boot. We kept getting warnings that the fob was no longer in the car when we were driving. I found this out after i was locked out of the car in the dark on my own in the middle of nowhere. Took it in and they said had i tried changing the batteries (of course we did) and they took a ten minute look and declared that it wasnt the batteries but it would be another 3 months before they could look at it so we spent 3 months being unable to lock the car any time we went anywhere or overnight. They said they would look at it for free since it was under warranty and they couldnt see us for months. 3 months later we went in and they asked us for £186 to look at it. We refused to pay. They then told us something was wrong with the pins and they fixed it but still charged us £40 for a new battery they had previously told us didnt need replacing.

This place looks so lovely when you go in. You are taken in by the whole luxury brand feel and you do feel like you are buying something special but its all fur coat and no knickers. We have had the car for just over a year now and its just been a never ending list of issues and problems. I have never in my life had such problems with a car. Its been in the garage more times than I can remember and the AA has been at my house so many times that I feel like we know know them so well we should now be putting them on our Christmas list. I dont even bother going back to JLR now with issues. The thought of going in there gives me a knot in my stomach. I would rather never have to deal with them again.

If you sit in the service seats while you are waiting for your broken car to be fixed you will hear all the people round you complaining and wondering why they are car-less or they cant be seen for months and the complaint you hear the most is why the warranty isnt covering the latest fault. The last time we went in one of the workers pointed to Mercedes up the road and said we should have bought there.
I would strongly suggest anyone thinking of buying here think again and avoid the heartache. I hate the car now as every time I get in it I am waiting for the next fault to happen and the stress is awful when we are so reliant on it working for our lively hood. Its had a real impact on us. Its not as if these are cheap cars either. Please do yourself a favour and go elsewhere.

Fur coat and no knickers. Over priced rubbish. Selling these cars at prices to rival Audi and BMW but you’d get better service and quality from Dacia. Purchased a low mileage FPace last December. Air con was playing up, they wanted £200
just to diagnose the problem with a two month wait just for the diagnosis. Pipe had gone and a local garage did the repair and diagnosis for £450 in a week! Last month it kept coming out of eco on its own then the power steering went. £1977 just for the part and have to wait until end of December for it at that. Thank goodness for a fantastic (non Jaguar) warranty but still without the car for nearly 3 months. Absolute disgrace and might as well be made out of Lego

As a small independent specialist of this brand I am finding it extremely difficult to keep my customers vehicles on the road due to the amount of parts which are unavailable or on backorder ! I have been told excuse after excuse from Brexit,COVID and war in Ukraine and now the latest one is we are amalgamating our warehouse facilities into one building ! These excuses are getting rather far fetched now and there is a bigger picture to this issue which I think is down to let's cut off the supply of parts for the older vehicles because we are not selling as much electric vehicles as we hoped ! I am having to put my customers off and risk loosing them because of this ! Rather than coming out with the truth I'm being told we don't know we don't know which is not good enough !