Jaguar Land Rover Reviews 346

JLR customer relations , Jake and Catherine have been very efficient and professional in dealing with my complaint , acted quickly and effectively. Highly recommend them as contacts .

Recently, I bought a brand new vehicle purchased from Lookers Land Rover West London.

The car has been registered at 1st March2024. This car which I placed the order on 28 February 2022 with a deposit of £2,000. At the time I was told that average wait time should be around 12 months. During wait time I was told that the price of the vehicle increased with £6,000 than £3,000 totals £9,000.
You can’t change a price on a pre order car after a year.
On the I went in to settle the vehicle, I showed a brand new Range Rover Long wheel base autobiography plug in hybrid at least £10,000 cheaper been advertised by other Land Rover dealer. Even now if you log in to auto trader and you will be able to see the same Range Rover been offered from Land Rover dealers at £129,000. I paid for the same car £143,400.
£1,700 within this extra two services, guard X and a year extra warranty bought.
I am being dodged just over £10,000 for this purchase.

Sales person is Mohammed Rajab, branch manager Matthew Gurney. Despite all other lacking customer service for this type of high end brand I was sold a vehicle £10K more than other dealers selling.
I have a friend who is in the same situation £10,000 ripped off.
Worst of all Land Rover customer service saying that this has nothing to do with them.
Still, it has not been resolved and we are now seeking legal advice to take Lookers West London Land Rover along JLR to the court to challenge this.

UPDATE! UPDATE!
29/11/2024
JLR have finally agreed to resolve the battery issue. They really put us through the ringer, not smiting liability until the very last minute. They have now performed the diagnostic and agreed we are not liable for paying for this service due to the battery being damaged and needing replacement.
We look forward to having our full functioning I-Pace back in January. After all, the care is great, we are just disappointed in how the issue was originally handled.

WARNING I-Pace may set on fire
WARNING, SAFETY MESSAGE TO ALL JAGUAR i-Pace customers.
This is not a review about this dealership, this is a review of the after service offered to customers with a Jaguar I-Pace four years old.
We bought an I-Pace 5 months ago and an issue has developed where the car will not charge past 75% and there is now a warning light stating traction battery issue drive with caution. We have had the car independently put through a Jaguar diagnostic and there is a known fault with a battery software update. This is a serious issue that has resulted in a recall in America and in the UK. This means our 2020 I-Pace is at risk of a smoking battery that may set on fire. Despite this Jaguar refuse to offer the software update unless we pay £432 for another diagnostic, and will not confirm they will do the safety update. To top it all the earliest they will look at the car is June, as they deem this not an urgent issue, as we are able to drive the car.
This is very concerning and if you are currently looking to buy an I-Pace 2020 or before, either through Jaguar or any other dealer, please please make sure they confirm it has had the H441software update and make sure it has been done to safeguard you and your family.
Thank you.

Incredible and Shocking

My RR Evoque 2020 lost power on the motorway and stopped completely. No prior warnings/alerts shown. Could not restart. 4 lives survived this time. Contacted nearest JLR retailer for repair (23/4). Was told earliest date for Diagnostics 43 days away (5/6/24)! How to accept? No priority for Safety concerns? Wrote and phoned JLR HQ for help, again highlighting the safety concerns, which JLR should be interested to address. Highly disappointed and humiliated….

No choice but to write to JLR CEO directly for his attention. Will update…

Does anyone have such problems?

Bought a 2 year old Range Rover from Peter Vardy Aberdeenshire and had it delivered to Essex. I have been very disappointed with the vehicle. A string of faults, service light constantly on, parking sensors disconnected, wheel alignment out, damaged front bumper, parcel shelf broken, intermittent rattle within the car. The car was taken to JLR Woodford who rectified most of the issues, however two months on the central locking failed, I couldn’t lock the car and had to take the car back to JLR Woodford due to security reasons. The tailgate would not close properly, they had the car for a week and replaced some parts in the tailgate and notified me that the tailgate is actually out of alignment and needs rectification, they however do not carry out bodywork repairs. I notified Peter Vardy on several occasions and they have not responded to several emails and telephone messages. Their customer service aftercare is pathetic to say the least, even their complaints department don’t respond. I’ve been told by JLR Southend the bodywork is not covered by the warranty? I received a quote from an approved JLR bodywork company and I’m now having to cover the cost of £1000.00. I WILL NEVER BUY OR RECOMMEND BUYING A ANOTHER PRODUCT FROM JLR, their happy to take your money at the point of sale, but totally wash their hands with their aftercare service.

Until a couple of days ago, we owned a 2017 Jaguar F-Pace 2.0d R Design, bought at 8 000 km from the local Jaguar dealer Autobritt SA.

The first signs of wear started to appear on plastic surfaces around 90 000 km - button prints on the steering wheel controls and the on/off button of the entertainment unit started to rub off. Annoying, but not serious.

Then the radio connection started to die randomly - we would get the message that the radio unit was not available, and this could last from a few minutes to a couple of hours, usually reconnecting after we would switch the engine off and lock the car down, then turning everything on again. Again, annoying but not serious.

Then, at 120 000 km, the turbocharger blows up and the turbine blades are smashed and bits of metal get sucked into the engine. Needless to say, repairs are at our charge and they cost a couple of thousand francs. Not only that, but the replacement turbocharger breaks down less than 20 000 km later; luckily it was still covered by warranty. Pretty frustrating at this point.

Then, on April 2, 2024, as we are driving on a busy motorway in the south of France doing 130 km/h, surrounded by other cars and lorries, suddenly I get a red warning light in the dashboard showing 'critical oil level', and less than one minute later, I lose all engine power, steering, etc - the car is basically dead. It was almost by miracle that we were able to move over closer to the emergency lane without anyone running into us, and that the car came to a stop in one of those havens on the side.

We managed to get the car repatriated to Switzerland - expensive proposition, by the way - and two days after it is brought back to the dealer, we get a call from them basically telling us there was a total engine failure and it is beyond repair. When we ask what was the reason for the failure, they shrug and say they don't know as there can be multiple reasons for it - obviously they did not feel like making any effort for a car out of warranty, and had absolutely no empathy for the whole situation.

We sold the car for 4 500 francs to a scrapyard; it was seven years old and had 147 000 km on the clock and on the second hand market it would have been worth 20 - 23k. Needless to say, this was the first and last Jaguar we will ever buy.

Let Down. Disappointed. Unvalued.
Our 12 month old Range Rover Vogue SE has been off the road since November. Yes, 5 months. Repeated parts order, repeated failures to fix. Vehicle finally repaired. I have requested details of what has been fixed and why took so long. No reply. Received an inadequate response for JLR Customer service to dispute that we felt undervalued. Well, sorry but I am entitled to feel undervalued. I spent £120k on a vehicle that has been off the road for one third of its life, with no explanation of faults and no compensation for loss of use. This company has systemic issues. You cannot go higher than customer services. Even if you try and contact their CEO, you will be rerouted to Customer Services with no explanation. Absolutely terrible way to deal with people. How on earth is that a 'Customer Experience'!! Land Rover, your vehicles are fabulous, but your infrastructure for supporting them when they go wrong is awful

Terrible Customer Service!! Do not buy from them!!

My car was on a recall which they denied and i paid for the repairs myself as so dangerous. Fastforward due to the number of accidents, they have announced an official recall. I called, was asked to put in writing, I then had to call 5 times to speak to a lady called Imogen, who confirmed they could not help. When i asked to escalate she said there was no where, she was the highest my complaint could go to and refused to give me any other contact. Im calling for legal advice. The irony is that I was looking to buy a new E-PACE, not any more!!

I Purchased a van on the 23/03/24 and it broke down on the way out and the garage told me it needed a oil change as it had been sat there for months, waited 1.5 hours then my partner drove my van back, an hour down the road the van broke down again on the side of the motorway, I called the garage and they advised me to use my insurance and I insisted they get my partner towed, the garage called me back and told me they are going to tow the car back to the garage but I would need to collect my partner from the motorway, I was so annoyed with the whole situation and response, I then had to drive an hour to pick my partner up from the side of the motorway with the highways agency sat with her, it took 6 hours to get towed.
I called today for an update and they told me they have not looked at the van yet and they will update me tomorrow, I explained my frustration and there response was 'what do you want me to do' and I said you have not even apologised for what had happened and the situation you have left us in and there response was 'if you want me to say sorry then I will say sorry' then he started to shout and I put down the phone.
It seems the company do not check there vehicles prior to selling as I had a van with no oil in and that broke down.

The garage seem to think they were doing me a favour because they got the van towed when it broke down and hour from the garage and then left my partner on the side of the road, the garage do not care.

I really hope this does not happen to anyone else as it was a total nightmare.

I still do not have my van back or an update as i have fallen on death ears and it is now the 11/04/24 and I am unable to work.

The Finance company have also stepped in and they are having the same issues, they have advised me that they are contacting the consumer rights for customer protection of unfair trading and I will be doing the same.

The next step for me now is to be making an application to the court.

This is basically an update from late last year,original issue started Sept 20th 2023….STILL waiting for a body control module!!……we have had a call from Landrover executive (glorified call centre) every week to update on where in the world the module is,it’s been round the world,covid,Suez crisis you name it I’ve had the excuse and has currently done a circum navigation of the UK,as of last Thursdays chat it’s supposedly in Mercia mega warehouse!!…….I don’t believe it for a minute and we are edging towards 6 months unable to use the vehicle Discovery5 2018,couldn’t lock it,open it,no indicators all from a faulty windscreen seal that flooded the electrics in cockpit one stormy day late last September……..a diabolical experience that is still not resolved,if you like lies and excuses with your afternoon tea buy a Discovery 5

Absolutely shocking customer service. Very contactable when trying to get the sale, and quick to take your money. No interest once they’ve got it though. A catalogue of issues since I picked the car up and appears impossible to get them resolved. 4 months later and 3 dealerships contacted, been let down again. Wish I’d never got the car because all it’s been is a headache. Customer service is a joke.

Contacted Land Rover customer service to try and get some updated security on my car due to all the thefts.
I was told none available.
I tried to get some insurance from their newly formed Land Rover insurance company set up to assist Land Rover owners get a fair price insurance due to all the thefts of these cars.
They wouldn’t insure me because of my postcode, I re submitted my details with a Cheshire postcode and they offered me insurance ( but can’t accept it because I don’t live there)
I am 64 and my wife is 63yrs old, we have not had any points on either of our licenses for over 30yrs and never claimed against a car insurance policy for over 40yrs. Which we have our protected no claims bonus.
Our Landrover is placed behind 10ft high security gates at our home and fitted with a stop lock Pro steering wheel lock and also under 24hr Cctv, we also keep our keys in a metal box at night to prevent keyless theft!

You would think we are a pretty safe customer to have on your insurance books, but no not Land Rover.
Despite many many emails to their customer service they keep saying they are biding fair and equal to all its customers.
They keep denying it’s because of my postcode (Oldham, Manchester).
So despite selling me a poor quality security system on my Land Rover they do nothing to assist me.
My car is plummeting in value because of all the thefts and I can’t get affordable insurance for it and Land Rover customer services could not give a flying toss about having any responsibility for it.
I have no option but to sell my Land Rover for a pittance of its value and buy a car we can afford to insure.
DO YOURSELF A FAVOUR AND AVOID THIS SHOWER OF IMMORAL CAR MANUFACTURERS, THEY WERE WARNED THESE CARS WOULD BE STOLEN EASILY YET DID NOTHING TO PREVENT IT, THEN WASHED THEIR HANDS WHEN THE PROVERBIAL HIT THE FAN!

Just received a service on our 2018 Range Rover. Unable to drive it to Exeter, (we coincidentally, both had medical issues so unable to drive for a month). Although no collection of vehicles in the near future the Operative to whom we spoke offered to pick it up and return it to and from work, provided the service could be arranged. We received a return call arranging date and time.
Prior to the designated date, further call, from our designated contact, confirming the time and requesting both keys as also a security update. On arrival paperwork was exchanged and our car taken. Within the hour a video was sent, (plus a follow up call to ensure we received it). The video contained a mechanic examining our car. There was no ambiguity, it was our car, no cutting or splicing to add extras etc. The Mechanic showed us each item and issues. The vehicle was returned on time fully valeted accompanied by a sheet of items checked with a ‘Traffic Light’ score. Green, zero attention, orange - may need changing/repair at MOT. red - needs immediate attention.
Our designated contact delivered the car back to us on time, on their way home, even though it was out of her way, fully valeted, exchanged paperwork, explained everything to us. What excellent service in more ways than one.

Just wanted to thank JLR for messing up my ability to connect to the best low cost EV tariffs and putting my electricity costs up by 20%.

Why they couldn’t implement a solution before putting everyone’s costs up when we’re all already hurting is beyond me.

I ordered a new F Pace in late March 2023 from Lookers Glasgow. After a 6 months wait and subsequent £4,000 depreciation on my then F Pace, my new car was finally ready for collection. At that point I should have paused for reflection, why are Jaguars depreciating at such a great rate? Here’s why! ….
Almost immediately after purchase the car alarm would trigger throughout the night for no apparent reason. There were other intermittent faults when locking the doors and closing the boot from the key fob, which when reported to JLR, advised me to call Roadside Assist, which carried an indeterminate response time.
I reported these issues to lookers in early December and only when I reminded the Service Manager of their liability for the security of my vehicle did a part become immediately available - despite it being on 4 month’s back order the day previous.
When this was escalated to JLR Corporate their indifference towards the security of my vehicle mirrored that of Lookers. BUYER BEWARE!!!

This dealership have had my vehicle for over 4 months on 2 separate occasions. They have carried out £4000 worth of repairs and the gearbox fault I booked the car in for is still there. They now want me to pay for the gearbox fault fix!! They will not give back a refund for the money taken and refused to tell me my car was safe to drive home and suggested I towed it home!! It drove into the garage with a gearbox fault and they have made my vehicle unfit and unsafe to drive! Now they want me to pay more to tow it away! Apparently Clive Hammond was happy with this outcome. No refund. No apology. Nothing. Motoring Ombudsman is now involved.

And the update. They take back the courtesy car, my car is still at the garage. And the advise is my car is driveable but they will not recommend I drive it! So that would make it not driveable! I gave back their courtesy car with petrol and valeted, washed and cleaned because I know what respect is. In return they want me to pay for the same repair the car was booked in for on 13th October 2023 which my March 2024 is still not fixed and pay to tow my "driveable but they dont recommended I drive it" car home.

Well done JLR. You have just managed to upset your entire I Pace community by preventing third party software access to your cars. So with no notice, my £750 charger can't take advantage of Octopus night rates, the well used Wattcat app can't read tyre pressure, control charging or show my 'tank' contents. You've used a sledge hammer to fix (!) controllable authorisable access to essential services!

My Jaguar F Pace suffered a power steering failure having gone through standing water. This was immediate and caused the vehicle to veer across the road. Luckily there were no oncoming vehicles. 3 months later I am still awaiting repairs as my dealership has informed me there are no parts. No assistance from JLR at all.

In my view is this is an extremely dangerous I have reported the issue to DVSA. I will not buy from JLR again.

I will share this with the Evoque owners Club and expand on my poor experience ..

Without question the worst experience with a car firm I have ever had..
Jaguar Land Rover - slick sales frontage / after sales care - a total train wreck!

Anyone familiar with the amount of Land Rover recalls will notice they will recall on a ‘fix on fail’ circumstance - although they’ll say they have been trying so hard to contact owners ..bs? - It’s nothing serious - just the steering power and control of car collapses in your lap and you don’t get to choose when, whether motorway, mountain, traffic, national speed limit - navigating school kids etc.. they think it’s ok 👌🏽 - steering is not that integral to the driving experience…?
It should be an absolute recall before sometime dies if not already, but they would have ‘baked this’ into costs - you know how they work, slowly slowly .. drip drip

FAULT CODE N642 - look it up.

This garage will book you in advance, seems organised so far.. then render your car immobile, turning a £10 job into £4k with no timsescale to the nearest week - seriously! They do not have the parts despite booking the car in for a specific job….are you following.. then give you the could be 3 days, …could be 8 days crap like it’s ok.
They know full well as it is common knowledge they removal of the EPAS bolts fail 9/10 rendering the car useless - so have the replacement rack as required on standby? But no..
To compound matters - they won’t provide any courtesy car - despite THEM rendering the car immobile! They will F about with semantics of ‘not on back order’, as opposed to ‘on order’ - like it literally makes any difference to the customer whatsoever.
They have a contract with Enterprise to supply vehicles - but won’t !! Because the item is on ‘order’ not ‘back order’…

You couldn’t make it up. It makes F all difference to a customer who has been rendered immobile, and then expected to be happy to sit and wait indefinitely without any clear date whatsoever. Everything stops. childcare responsibilities and commitments, work, everything. This is not at all ok!

I would never recommend this firm, and now very very sad to have lost absolutely all interest in Land Rover entirely - the aftercare has fully killed it for me, another once great brand seemingly threadbare .. I love the cars, God forbid you need to contact aftercare - deeply troubling ..it’s devoid of basic logic, nor any recognition of the customers position, that they place you in.

Additional: received call to come collect car yesterday 15th Feb, job ‘was done’ - 9days without work/children’s commitments/ or courtesy car … handed invoice of works ‘vehicle tested and all is ok’ I am told the front wheels have been aligned and it had been road tested….. - I walked to forecourt and immediately noticed it looked like it had been in a crash. The stance of the car was pissed. It was literally all over the place. What the knowledgeable workshop failed to notice when they handed me the keys to happily drive off home was they have wrecked the coils - I.e no suspension!! The car was visibly on its knees - literally no space whatsoever between tyre and wheel arch - the front had collapsed. They would’ve have had me drive off at great risk, that their work was complete and they had done an A1 job 👏 it was immediately visible - no engineering qual required …. I am stunned.

JLR have to own this as THEY referred me here. I am now deeply concerned whenever I may get my car back just how long it is before I or my passengers are injured or worse owing to clear negligence and lack of basic observance skill.
I am genuinely concerned their due diligence and safety checks are merely a paper excercise.
It’s now the 23rd Feb - a month since I booked my car in for what was another FAIL of JLR engineering requiring a recall.
Still waiting… is this actually acceptable ?? Nice cars - but literally rendered worthless by aftercare - God help you - go to Audi, VW or BMW all of which you would never have to deal with SUB-Halfords attention to detail.. You’re being deceived.

I really like their cars but the ownership experience is going downhill rapidly, it all stems from dealers, their spare parts infrastructure & loan vehicle arrangements being unable to cope with the absolutely disastrous reliability of the cars.

I have been to the dealer more times with my current car than any other I have ever owned.

I have had a lot of cars in the past 20 years (including 3 Alfa Romeo's), in that time only two have broken down and left me stranded, both were almost new JLR vehicles.

You only get one star for 'styling' if there's zero substance behind it.