Jaguar Land Rover Reviews 339

I purchased a Discovery sport MM71… from Group 1 Sidcup in September for £27,000. From January onwards, the EV functionality failed and the car was not working as it should.
Despite multiple attempts to repair the issue, the fault was never properly resolved. This resulted in months of inconvenience, repeated emails, and long periods without a reliable, fully functioning car.
Under the consumer rights act I was entitled to reject the faulty car. However, I was ultimately forced to accept £24,000 — a £3,000 loss — simply to bring the situation to an end and be able to replace the car. This was not a fair outcome given I had a faulty vehicle for several months.
While the car has now been collected and payment made, the overall handling of this situation was extremely disappointing. I was left without a properly working vehicle for an extended period and had to take a financial loss to resolve an issue that should have been properly fixed.
I would strongly advise anyone considering purchasing from here to be very cautious, particularly with EV or hybrid vehicles, and to ensure any faults are fully resolved before committing.
Based on my experience, I would not buy from this dealership again.

AVOID DISCOVERY 5 2023 AT ALL COST WORST CAR EVER this car has had issues since 4 weeks old 5 x replacement batteries, 7 x brake problems last one total brake failure, electrical issues, damp issues, belts replaced, tensioner replaced, 3 x oil changes, starter motor replace, warning lights on all the time, still not sorted out got car back after 6 weeks last time got car back with flat battery and health warnings,service warnings, remote still not working ,car updates still not working car been off road for over 14 months in total last time 6 weeks cant get rid of car because of issues nobody wants it dealer was going to take and 2 1/2 yr car with 3000 miles on it and send it to auction so they don't have to deal with it, called landrover numerous times still no responce waited at dealers for over 7 1/2 hrs to see branch manager over 2 days still not seen him despite landrover themselves organising manager to see me.
Over 67 phone calls to landrover, 23 audits to dealership, 7 landrover assist call outs, got car back with faults again on 23rd March now have to wait another 7 weeks before they can look at it so this time alone 13 weeks and no gaurentee this will resolve latest issues.all the time car losing value, wasting money on insurance,wasted money on incontrol apps as car off road ect. I've had many landrovers over the years nothing like this land rover keep saying go to dealership even though they know original dealership is no longer in business and new dealership not interested all they have done is run car out of warranty now saying car out of warranty this has been ongoing going since car was 4 weeks old how the mighty have fallen leave a loyal long term customer without a car, disabled customer, house bound use car for everything hospital, vets, doctors ect, they don't care only interested in selling cars no customer support whatsoever tried to be reasonable but nothing keep getting told nothing to do with landrover dealership has to deal with this nothing left but to escalate to ombudsman, trading standards and legal action. Only wanted them to sort this out and be reasonable to longterm customer for a car that's been faulty and had major issues since New anyone else out there had these issues with landrover started with town and county land rover all them years back, then Peter vardy now have to deal with latest travesty and non helpful PARK'S LANDROVER ABERDEEN. So save yourselves money,heartache, and total disappointment and avoid Landrover at your own pearl.not the institution it used to be nor the customer service it once was no wonder HM FORCES no longer using landrover's and out for competition let's hope they choose something that's good for our service personnel that's reliable and keeps them safe and takes them home in one peace

Bought a brand new defender from Wolverhampton startstone from Peter clifford and jordan marshall. Within 3 months of purchase the vehicle had a complete engine failure needed full engine replacement. The car taken away for repair for many months (almost 8). Meanwhile Peter clifford offered us a swap to a new car which was never full filled given the scuffle between their own team. We suffered throughout. We eventually collected the repaired car back after 8 months of repair/engine replacement , and upon collection the car had clear scratches of the drivers side door which were promptly reported to Peter clifford upon collection and he has not resolved anything. Then eventually all these issues were reported further to Mr Muhammed Yehya Khan from Land rover client care team, who offered 1000 gbp worth of goodies and resolution. Even that is never been issues so far and it is been almost 6 months since we were offered this. The scratch still remains.

Extremely poor quality and even worse customer service post a brand new purchase of a car which costs upwards of 90000 GBP.

Please steer away from these people and brand altogether. I have all the proofs of everything mentioned here.

Really poor experience with JLR in Chester. I put a deposit down on a jaguar ipace and was told that I would be informed shortly when the car was ready to pick up. My hire car was due back on a Thursday explained all this to the sales team when chasing up the car to be told the car I had placed a deposit on was sold. The sales team knew a day before I phoned up.

Another incident I have been into the store today to get the app installed and configured to be told that they can’t help me as I didn’t have my physical ID even tho they have a copy of my driving licence on record.

Avoid completely

My 2024 Land Rover sport from white plains New York has been at the dealership for a month for a defect they knew about but didn’t warn the public you would think a brand that is highly recognizable would do better with the public and safety would take care of a customer. Executive Case number will be 8001478676.

I have a Range Rover Sport that is 14 months old and it has been into the dealership on three occasions for the electric steps. The repair on the three occasion has been to replace the brackets. This an expensive option and is simply not fit for purpose.
I raised my concerns with the dealership regarding the multiple repeating failures and they told me to switch the step off either fully out or fully retracted. What a brilliant solution for a high cost electric step option. I asked the dealership to contact Range Rover and was told to contact them myself. Why I contacted Range Rover they told me to go back to the dealer. None of them interested to try and resolve an issue that it appears many of their customers have. You just need to google this to see people with my same issue.
I bet if I wanted to buy a new RR they would be more helpful.
My RR Sport has now been in a total of 5 times in 14 months. Do not buy one of these cars if you want a reliable or customer supported product. Definitely do not purchase one with an electric step

After 4 months my new Evoque suffered a major electrical failure whilst I was driving on the M23.
All the screens in the front of the car turned black, and the windows would not open. I had difficulty stopping the vehicle, but just managed to do so before getting to a roadside barrier.

Emergency recovery took me to the nearest dealership where customer service was very poor.

Significant parts replacement subsequently took place after analysis, but confidence in my expensive vehicle to reliably and safely get me and my family to anywhere has been heavily damaged.

I sought an exchange for a comparable vehicle, given the dangerous situation in which I had been placed. JLR handled this very disrespectfully, with no indication of accountability or recognition of the impact on their customer.

We had a range rover. What a piece of rubbish that was. Diesel exhaust system clogging and having to pay to get it repaired. Needing a new timing chain at 53k km. At a cost of $5300.
The dealership tried to sting us every chance they got. No apologies for any of faults. They even waited until the car was out of warranty and then promptly told me that they balance shafts needed replacing. $4600.
They are the worst company I have ever had to deal with.

Purchased a 100k brand new 2022 Discovery Land Rover. At first it was our dream car … now I wish I just stuck with a Toyota/Lexus.

Only just 4 years old, with 40,000 Ks, battery has been so low for nearly 2 years. Apparently it’s our fault we don’t drive it enough … we should charge a petrol driven car constantly with an external charger. We forked our $200 bucks for an external charger & wasted our time & money charging it … but it didn’t work,

There was a 3 year warranty on the battery and not once did Jaguar/Land Rover/ Range Rover etc offer to replace the battery.

Our car now had to be towed to Landrover & ohhhh … you need a new battery & warranty has expired!!! Now pay a thousand dollars to replace the battery. The problem will keep on occurring.

What a disgrace of a company and customer experience… never again!

Apparently the car is powerful and needs to be driven more often. There are a lot more powerful cars running that are driven less, for a lot less money. I have a petrol car NOT a plug in hybrid, pathetic.

What a lemon 🍋 of a car, I’m sure next release will be fixed but with some other issue…

Had a mechanical noise which turned out to be a wheel bearing failure, bought the car, Velar - £70k from Lloyd Land Rover Ripon. Asked someone to have a look at the problem and was told it would be over a month before someone could look at the car and 'carry out a diagnostic check'. went to local garage who drove the car for 200m and pronounced wheel bearings, sorted out the next day. JLR have lost the plot, can't put a car aside for over a month before someone can look at it. Seems to be the standard response.

I had a failure of my Jaguar I Pace and was told by syntner jaguar they could not fix it for 21 days as I did not book it in and give 6 weeks notice. They said there is no way they can beat the 25th of March. When the day arrived they told me it was being worked on this was not true this is their way of making you go away. Was rang by service manage on the 26th to inform me the car is being worked on rang later that day and told the car is still in the car park and not being repaired lied to twice. Jaguar will not help or give me a courtesy car and continue to store my vehicle in the car park, they don't care about you if you don't have a new vehicle. Got your money go away attitude. Bought BMWs and Audis from new never ever had this problem. The Jaguar experience is a nightmare.

So as other reviews have said, you buy a premium jaguar car with all the bells and whistles, which comes with 3 years breakdown recovery (which you are paying for). So buying premium, you expect premium…right? Wrong!

Today my wife had a blow out on a busy main road, so car came to an abrupt standstill. So she tried to use the service call and sos buttons located within the car for help. Neither worked.

So she used the jaguar app to contact roadside assistance. To be fair, the call was answered quickly but the ETA was 3 hours! Yes 3 hours, and that was just to be towed home. With this being unacceptable, I called the nationwide bank (through my packaged bank account) for roadside assistance. To my shock, they already had a note of my incident (from jaguar) citing it’s the AA who would come out regardless of whether I organised this through jaguar or the nationwide.

Bottom line is, 3 hours is unacceptable for any premium service. So please note that jaguar, nationwide and the AA.

Eventually phoned a local company RK Tyres Roadside Recovery and within 15 mins, they were on site doing the replacement tyre.

Jaguar, I’m furious with you. I will never ever buy another product from you. You are a total disgrace.

Others, I’d ask you to note this, but as you will see, there’s loads of other complaints!

If I could give no stars I would!
You buy a luxury branded vehicle, pay a premium for it and expect them to have the dealerships/customer service to back their products....but no.
Jaguar don't care that their vehicles breakdown/how long it takes to get spare parts/how long their customers are inconvenienced for......what a huge disappointment Jaguar are. I will never buy another car from JLR and would advise anyone thinking of it, to reconsider, you will waste your money and be stranded with a car that isnt fit for purpose! How sad that a British luxury car brand, founded in 1935 has become nothing but a failed brand and a laughing stock of the car world - wish I'd kept my Ford focus 😢

Hardly would warrant a 1 star.. purchased from Donnelly Landrover Dungannon with warranty after sales has been nothing but trying their best to be extraordinary atrocious. Takes a good bit of practice but they are experts at now by the looks of it.. wouldn't buy a flat wheel of them ever ever again..

I am so disgusted with this Company. With my late father’s legacy and the impending arrival of my Granddaughter, 12 months ago I purchased a three year old Evoque with 33,000 miles on the clock from JLR Canterbury. Soon after purchase the battery had to be replaced and on return from my holiday at New Year the DC DC converter went. The car has now been in a garage for ten weeks, with no anticipated supply of the part until mid April. I did not renew my warranty initially, but had a months grace to do so at the beginning of December. I was not informed that I wasn’t then covered by Landrover Assist, renewed last May, so had to pay for the car to be recovered. It is now at a local garage but because they are not a specified dealer customer services have no interest. The part in question has been updated five times with a design fault and there is a global shortage across all models!! I have now had a further letter for a recall on the passenger airbag - shame I can’t move it to have that done!!
So beware of the situation and avoid a Landrover at all costs!! Their 55 years of driving excellence as stated in their customer service introduction, which by the way takes nearly half an hour to get through to fails miserably!
The one star is earned by just one of the customer services team, Caroline, who did listen and understand and was keen to try and help, so a big thank you to her efforts.

Personally I wouldn’t even give 1 star . Customer service beyond terrible. Happy to take money then find ways of delaying the purchase of a car . Argumentative. Using outlawed practices pushing for customers to take out finance and then customer can pay the finance in full after 6 months so that they get their commission . Excuse after excuse for poor service. DO NOT BUY from this alleged reputable dealer. They are far from it. Disgusting customer service. They don’t deserve decent people’s hard earned money.

Bought a Discovery 5 weeks ago 6000 miles on the clock, took it to Scotland and started losing coolant called out Landrover assistance, confirmed that it is losing coolant, I said I will keep topping it up to get back to Portsmouth, get it home called out assistance again they came out and agreed it’s losing coolant. So after about 1000 calls to Landrover Southampton, I have given up and got it repaired myself, the after sales is so bad I would never use the Southampton branch again. Still waiting for the manager to ring me that was 10 days ago. They are a joke

I recently had dealings with JLR Swan Valley Northampton due to a recall, what a mistake. I received a text the day before asking me to confirm the appointment which I did. When I arrived I was told that all the parts were not in and I would have to return, I was not happy. As compensation for loss of earnings that day plus fuel costs they offered me a tank of fuel, a clean and valet and a "free" courtesy car. When I tried to rebook I was told that the "free" courtesy car did not include the optional £40.00 insurance and it was up to me to pay it but if I didn't and damaged their car it would cost me £1,000. After several phone calls and emails I am getting nowhere with them and I definitely will not return. I have been trying to contact their Head Office but they don't seem keen to tell anyone how to get hold of them but they are only too pleased to show you how to spend thousands of pounds on JLR products. STAY AWAY FROM THIS DEALERSHIP.

Chester dealership absolutely shocking after sales service. Complete parasites and liars. Don’t go anywhere near this place please.

objet : CASE:[8001469247]: APV/ GCO

Cher Monsieur Claes,

Suite à notre échange téléphonique, nous vous confirmons que, le véhicule étant actuellement immobilisé dans un garage indépendant, en dehors du réseau Jaguar Land Rover, nous ne pouvons malheureusement pas intervenir dans ce cadre.
Nous comprenons sincèrement que cette situation puisse être contraignante et nous sommes désolés pour les désagréments occasionnés.
Veuillez agréer, Monsieur Claes, l’expression de nos salutations sincères.

Dear Sir or Madam,

I hope that someone will take my complaint seriously, not only because of the initial problem, but above all because of the immature and incompetent attitude of your representatives in France. Please find attached my clear letter to your CEO dated 7 February, and the ignorant response from the French managers under.

It is clear that no effort is being made to provide some kind of response or solution, against a backdrop of insufficient knowledge of everyday life when it comes to breakdowns on French roads.

I must thank your head office for forwarding my initial letter to the French department, but I regret to say that no adequate action has been taken in response to a basic complaint that apparently affects or has affected many people.

Either no effort is being made to understand or translate proper English (despite the many resources available on the web), or, as I said, they are hoping that it will blow over without any cost.

I look forward to your response. I invite you once again to read my letter in the attachment.

Patrick Claes