Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
Company replied
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
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Company details
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very happy was very easy and quick from…
Very happy was very easy and quick from start to finish . Highly recommended
5 December 2025
Reply from Jigsaw Finance
Hi Lynne, thank you for your review. We’re pleased to hear the process felt easy and quick from start to finish, that’s exactly how we aim to make it. Your recommendation means a lot, and if you ever need any help in the future, our team is always here to support you.
Quick and easy no hassle all sorted for…
Quick and easy no hassle all sorted for u very helpful thanks jigsaw finance 👍
6 December 2025
Reply from Jigsaw Finance
Hi, thank you for taking the time to leave this review. We’re pleased to hear everything was quick, easy and sorted without any hassle. Providing clear support and keeping the process simple is exactly what we aim to do. If you need any help again in the future, our team is always here to support you.
Friendly and efficient service
10 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi Ann, thank you for your review. We’re glad to hear you found the service friendly and efficient, that balance is exactly what we aim to provide throughout the process. If you ever need any support in the future, our team is here to help.
I had a really positive experience with…
I had a really positive experience with this finance company from start to finish. The whole process was clear, straightforward, and handled with great professionalism. Everything was explained in a way that was easy to understand, which made me feel confident and reassured throughout.
The team were friendly, responsive, and genuinely helpful, taking the time to answer any questions and make sure I was comfortable with each step. Communication was excellent, and the service felt both efficient and personal.
Overall, I’m very happy with the experience and would highly recommend this finance company to anyone looking for a smooth, reliable, and stress-free finance process. Thank you for the excellent service.
12 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi Adrian, thank you for taking the time to share such detailed feedback. It’s good to hear the process felt clear and straightforward from start to finish, and that everything was explained in a way that helped you feel confident throughout. We aim to combine professional guidance with a friendly, personal approach, so your comments reflect exactly what we set out to deliver. We appreciate your recommendation and are pleased the experience felt smooth and stress free. If you ever need support again in the future, our team will be happy to help.
I'm very happy with the level of…
I'm very happy with the level of support and customer service that was provided also in the future I will be recommend this company to other friends and family.
30 November 2025
Reply from Jigsaw Finance
Hi Nick, thank you for taking the time to share this. It’s good to hear that you felt well supported and looked after throughout your experience with us. Providing clear, helpful customer service is central to how we work, so your recommendation to friends and family really means a lot. If you ever need any help again in the future, we’re always here to support you.
Reply from Jigsaw Finance
Hi Manpreet, thank you for your kind words. We’re really pleased we could help you take that step and support you through the process. If you ever need any help again in the future, please don’t hesitate to get in touch.
Reply from Jigsaw Finance
Hi Tobias, thank you for taking the time to leave this review. It’s good to hear you found the team helpful and that the process felt comfortable with no pressure. That balance is important to us, and we’re glad it came through in your experience. If you need any support in the future, we’re always here to help.
Reasonable monthly rate for a vehicle we otherwise wouldn’t believe we’d be able to afford outright…
In the end of finally getting our vehicle we are very happy with our experience.
However, be prepared you have to provide everything twice. First to Jigsaw and then to the Finance Company. Jigsaw seem to cross reference everything and then if suitable forward you onto the finance company and then ask you to do the same again.
This can be confusing and you maybe told after the next step you can get the vehicle you’re after so you’ll provide certain information which is misleading and can seem like you have been conned, cheated or lied to so certain information will be surrendered you otherwise may have to think twice about.
The steps can seem relentless of jumping through hoops until in the end you have provided far more information that if you knew in the first place you’d like have held off entering into.
This frustrated us. As we shared banking information as a form of ID as we didn’t have a current Photo ID.
I’m a carer for my dad and his designated driver. So we overlooked the need for his driving license being up to date as I usually drive him everywhere these days.
Make sure you have such before you begin is my advice and that you aren’t desperate to have a vehicle back on the road for any reason, because the process can take longer than you’d assume. Or it did in our case… Family member taken ill and no vehicle on the road, requiring too much work and costly and so on.
Such a nightmare turned into us getting a decent car on the road anyhow that should hopefully be much more reliable.
So in the end now we understand what was taking place, we secured the vehicle we wanted and are very pleased with the outcome at a reasonable monthly rate for a vehicle we otherwise wouldn’t believe we’d be able to afford outright. So in the end atm this seems worth it, if part of the process and our personal circumstances were a little frustrating.
8 December 2025
Reply from Jigsaw Finance
Hi Daniel, thank you for taking the time to share such detailed feedback. It’s good to hear that you’re pleased with the outcome and the monthly rate
Good customer care and efficiency.
30 November 2025
Reply from Jigsaw Finance
Hi Sonya, thank you for your review. It’s good to hear you felt well looked after and that the process was handled efficiently. We appreciate you taking the time to share your experience and we’re here if you need any support in the future.
Fantastic
Very effective and reliable staff ,warm welcome , and professional ,I got my car within 3days ,.
7 December 2025
Reply from Jigsaw Finance
Hi Iyabo, thank you for your review. It’s great to hear you found the team professional, welcoming, and reliable, and that everything moved through quickly for you. We’re pleased we could help get you on the road within a few days. If you need any support in the future, we’re always here to help.
Having tried other companies who either…
Having tried other companies who either say no or don't bother responding to your email i tried Female Friendly Finance who now take men on for finance i was accepeted with no problems. They found a car for me within a day or so and also i got a better Apr deal too. So glad i tried this company and recommend them if you have been turned by other companies try Female Friendly Finance
7 December 2025
Reply from Jigsaw Finance
Hi Calum, thank you for taking the time to share your experience. It’s good to hear that the process felt straightforward after difficulties elsewhere, and that you were able to move forward with a suitable option and a competitive APR. We appreciate the recommendation and we’re here to help if you need anything in the future
Having my ear ringing for a whole week
Having my ear ringing for a whole week of every car finance company ring me I had them all you name them they rang me trying to sell me car finance then I found a car at JRP AUTOS Jordan the owner told him about the other company ring me and the APR they were charging he said my guy can do better deal then he put me on to ANDY GIBSON and I must say what a guy no phone call all done on whatsapp got me the lowest APR buy a miles I can see why other company was trying to ringing me there APR was way to high started talking to ANDY on the Thursday pick car up Tuesday would of been Monday but had to sort car insurance out never heard of jigsaw finance until Jordan said about ANDY who message and was always had a reply within minutes of message ANDY please give ANDY GIBSON ago you won't be disappointed I promise A+++++
27 November 2025
Unprompted review
Reply from Jigsaw Finance
Hi Terry, thank you for taking the time to share this. It’s good to hear that the process felt straightforward and that being able to handle everything over WhatsApp made things easier for you. Clear communication and finding a suitable option without unnecessary pressure are exactly how we aim to work. We appreciate you choosing Jigsaw Finance and taking the time to recommend the experience. If you ever need support again in the future, we’re here to help.
Reply from Jigsaw Finance
Hi Paul, thank you for your review. It’s good to hear that you found the process straightforward and that you felt supported throughout. We appreciate you taking the time to share your experience and we’re here if you need any help in the future.
Amazing service—quick
Amazing service—quick, smooth, and stress-free. My car finance was approved the same day
4 December 2025
Reply from Jigsaw Finance
Hi Florentina, thank you for your review. It’s great to hear the process felt quick, smooth, and stress free, and that your finance was approved the same day. We appreciate you taking the time to share your experience and we’re here if you need any support in the future.
Its was straight forward and simple for…
Its was straight forward and simple for me to get sorted
4 December 2025
Reply from Jigsaw Finance
Thank you for your review. It’s good to hear the process felt straightforward and simple from start to finish. We appreciate you taking the time to share your experience and we’re here if you need any help in the future.
Great experience was very easy and…
Great experience was very easy and quick to sort out
3 December 2025
Reply from Jigsaw Finance
Thank you for your review. It’s good to hear the process felt easy and quick to get sorted. We appreciate you taking the time to share your experience and we’re here if you need any support in the future.
I am really pleased the way Andy Gibson…
I am really pleased the way Andy Gibson handle my case, very gentle polite and understanding. His really patience with me and listening to what I about to say and very calm any time his talking to me on phone. Thank you Andy.
4 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi Eunice, thank you for taking the time to share your feedback. It’s great to hear you felt well looked after and supported throughout your application. Clear communication and a calm, patient approach are exactly what we aim to deliver for every customer. If you ever need anything in the future, our team is always here to help.
Supremely helpful
Supremely helpful, diligent and professional. Thoroughly recommended and wouldn't hesitate to use again.
26 November 2025
Unprompted review
Reply from Jigsaw Finance
Hi Ivan, thanks for taking the time to leave this. Great to hear you found the service helpful, diligent and professional. That is exactly how we aim to support every customer from start to finish. If you ever need anything in the future, we are here to help. Thanks again for choosing Jigsaw Finance.
The whole process was very smooth and…
The whole process was very smooth and definitely suited my needs. Am very happy with the outcome. Am now driving my own van thanks to Jigsaw finance. I highly recommend them and you'll get the best rate ever.
28 November 2025
Unprompted review
Reply from Jigsaw Finance
Thanks for sharing this. It is great to hear the process felt smooth and suited what you needed. We are pleased you are happy with the outcome and that everything came together the way you hoped. If you ever need anything down the line, our team is here to help. Thanks again for choosing Jigsaw Finance.
Andy Gibson made the entire car-buying…
Andy Gibson made the entire car-buying process easy, stress-free, and completely transparent. Andy Gibson listened to what I needed, and handled all the details professionally. I couldn’t be happier with the result and highly recommend their services.
25 November 2025
Unprompted review
Reply from Jigsaw Finance
Thanks for the review. It’s great to hear the process felt clear, straightforward and low-stress. We always aim to handle the details so customers can move forward with confidence. If you need anything in the future, our team is here to help. Thanks again for choosing Jigsaw Finance.
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