Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
Company replied
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
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Company details
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Andy Gibson helped me through my new…
Andy Gibson helped me through my new car process, he was super helpful and explained everything to me so i understand all the steps. I got the best deal available all thanks to his help😊
9 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Madeline, thank you for taking the time to leave a review. Clear explanations and steady support throughout the finance process are part of how we work. We appreciate you choosing Jigsaw Finance and wish you all the best with your new car.
Brilliant service and made sure I could…
Brilliant service and made sure I could afford the car I wanted and made sure it was the right decision, would definitely recommend and will definitely use again
1 January 2026
Reply from Jigsaw Finance
Hi Josh, thank you for your review. We focus on clear guidance and responsible support throughout the finance process, so customers can make informed decisions with confidence. We appreciate you choosing Jigsaw Finance and look forward to helping again in the future.
Reply from Jigsaw Finance
Hi Lewis, thank you for your review. Consistent, straightforward support throughout the finance process is the standard we work to. We appreciate you choosing Jigsaw Finance and wish you all the best with your vehicle.
Very easy to get through the process
Very easy to get through the process, kept in touch through all the stages and was smooth. Cheers Scott.
7 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Hiram, thank you for taking the time to leave a review. Keeping you informed at each stage and making the process straightforward is exactly how we aim to work, so it’s good to hear that came through clearly. We appreciate you choosing Jigsaw Finance and wish you all the best going forward.
Very good customer service
Very good customer service. No quibbles. Also very helpful and offer support as needed.
7 January 2026
Reply from Jigsaw Finance
Hi Esther, thank you for your review. Clear, helpful support without complications is central to our approach, and we appreciate you taking the time to share your experience.
Outstanding service and a smooth finance process
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with constant support throughout.
I’ve never used a company that is so thorough with their security checks, which really made me feel at ease and confident that I was being properly looked after.
I’d happily use Jigsaw and Andy again in the future. A 10/10 experience overall and highly recommended.
6 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Callum, thank you for your review. A quick, well supported finance process and clear security checks are a core part of how we work, so it is good to know this came through during your experience. Ongoing support and attention to detail are central to our approach. We appreciate the recommendation and would be happy to support you again in the future.
Very nice people who delt with me.
Very nice people who delt with me.
I would really recommend this company.
6 January 2026
Reply from Jigsaw Finance
Hi, thank you for your review. We aim to be approachable and helpful throughout, so it is good to know that came across during your experience. We appreciate the recommendation and thank you for choosing Jigsaw Finance.
Good laugh and serious answers
My experience was amazing. I was talking to very friendly people and even had a great laugh or two. They take your question seriously and answer them truthfully
2 January 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review. Friendly, straightforward conversations and clear, honest answers are central to how we support customers. We appreciate you taking the time to share your experience.
Excellent experience from start to…
Excellent experience from start to finish. Would recommend.
5 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Kim, thank you for your review. We appreciate the recommendation and are glad the experience felt straightforward from start to finish.
Reply from Jigsaw Finance
Hi Nick, thanks for taking the time to leave a review. It is great to hear you found the service efficient and that everything ran smoothly. We appreciate the recommendation and we are here if you ever need support again in the future.
Very easy to set up
Very easy to set up, lovely staff in answering all questions and queries, easiest loan I've ever had. Took all the stress away and dealing with the seller also helped.
2 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Lee, thanks for taking the time to leave a review. We are pleased to hear you had a positive experience and found the process straightforward. We appreciate your feedback and thank you for choosing Jigsaw Finance.
Just brilliant
The Costomer sevice was 10out of 10, not like these other companies ive used in the past, i would fully advise anyone to go with them, i dont no about anyone else's experience i know about mine and my friend told me to go with them and im happy i did, and when i called back to find out whats going on, straight away i got all the answers i needed and everything was sorted i never come on here to say no lies just the truth big thank you to the whole team, il defo be back
2 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Jason, thanks for taking the time to leave such a detailed review. Clear communication and being easy to reach are a core part of how we work, so it is good to hear that came through when you needed answers. We appreciate the recommendation and look forward to helping again in the future.
The application was handled efficiently…
The application was handled efficiently and proffessionaly.
31 December 2025
Reply from Jigsaw Finance
Hi Mr Otadende, thank you for taking the time to leave a review. Efficient and professional handling of applications is a core part of how we work. We appreciate your feedback and thank you for choosing Jigsaw Finance.
Very good experience and would highly…
Very good experience and would highly recommend.
30 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi Mohammed, thank you for leaving a review. Providing a clear and reliable experience is a core part of how we work. We appreciate the recommendation and thank you for choosing Jigsaw Finance.
Very professional and helpful phone on…
Very professional and helpful on the phone. And very simple to read and sign documents. I liked the fact how quick the process was.. Outstanding 😁
19 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi, thank you for taking the time to leave a review. Professional support, clear documents, and a straightforward process are all part of how we work. We appreciate the feedback and thank you for choosing Jigsaw Finance.
Spoke to Richard
Spoke to Richard , he was really helpful and managed to sort a deal for me .
Would really recommend using jigsaw finance
20 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi Josh, thank you for taking the time to leave a review. It’s great to hear that Richard was able to help you and get a deal sorted smoothly. We focus on keeping things clear and supportive throughout the process, so your recommendation really means a lot. If you need anything further down the line, our team is always here to help.
Very Good
The review relates to car finance.
I have spoken to many car finance brokers over the years and without question Jigsaw have been the best by far.
What makes them different you ask? For a start they answer the phone straightaway. You then speak to someone who sees the process through for you from start to finish. In my case, I had the good fortune to have had my application taken and processed by Ceri. She took the time to listen to what I wanted, identified a suitable lender and ensured multiple hard searches weren’t recorded. All at the right price point and with a competitive interest rate. A service like this comes from experience and by getting to know your client and lenders.
I then had a few things to follow up and wasn’t passed from pillar to post or fobbed off when Ceri wasn’t available. Two different people immediately helped me with some queries despite being in different departments. That’s service for you.
The litmus test is always how a negative situation is handled and hopefully I won’t be exposed to that.
However, as we all know, if you’re looking for car finance there are a lot of options and choices for the consumer. Make Jigsaw yours.
16 December 2025
Unprompted review
Reply from Jigsaw Finance
Thank you for taking the time to share such a detailed review. It is great to hear that the experience felt personal and consistent from first contact through to completion, and that clear communication and continuity made a real difference. Listening carefully, matching you with a suitable lender, and handling applications in a way that avoids unnecessary credit searches are all central to how we work. It is also reassuring to know that when you needed follow up support, you were able to get help quickly without being passed around. We appreciate you choosing Jigsaw and for recommending us to others who are weighing up their car finance options.
Very easy process
Apply for finance, find out the criteria,search for what you need.Once found one contact to see if ok.If it is contact dealer for a test drive etc and if taking it contact them to pay and arrange to pick it up. I was told it might take a day or so for the paperwork. Was only a hour or so. Gives me time to sort the insurance and tax out anyway. Collecting friday. All in all a quick and easy process, Very happy with it all
17 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi Michael, thank you for taking the time to leave such a detailed review. It is good to hear the process felt clear from application through to finding the right vehicle and arranging collection. Getting everything wrapped up within an hour and giving you time to sort insurance and tax is exactly how the experience should feel. We are really pleased it all ran smoothly for you, and we hope you enjoy collecting the car on Friday. Thanks again for choosing Jigsaw Finance.
Process went well without any problems.
9 December 2025
Reply from Jigsaw Finance
Hi Ali, thank you for your review. It is good to hear the process ran smoothly and without any problems, which is what we aim to deliver for every customer. We appreciate you choosing Jigsaw Finance and taking the time to share your experience.
Great Service!
Sam was extremely helpful and acted quick in getting me in the perfect vehicle straight away.
15 December 2025
Unprompted review
Reply from Jigsaw Finance
Hi Ashley, thank you for taking the time to leave this review. It’s great to hear that the process was handled quickly and that you were able to get into the right vehicle without delay. We focus on keeping things straightforward and moving at the right pace, so your feedback reflects exactly what we aim to deliver. Enjoy your new vehicle, and if you ever need support again, our team is here to help.
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