re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
Very happy with my interactions with Chantel! She’s been the ONLY person to follow up with me in my entire house purchase process! However, JFM has been tricky to get a response from elsewhere... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
Company replied
Company details
- Property Management Company
- Business Management Consultant
- Real Estate Agency
- Real Estate Agents
- Real Estate Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Heartfelt Thank You for creating Joyful Christmas Memories for Wandsworth Deaf Children
For the past two years, JFM Management has gone above and beyond by organising a collection to deliver Christmas presents to the children in Wandsworth Primary Deaf & Hearing support Centre.
Karim’s and Jamesie’s kindness and effort, which are at the heart of this initiative, have made such a meaningful difference to our pupils — the children were absolutely delighted.
As Teachers of the Deaf, we felt incredibly lucky to have been chosen and truly touched that JFM Management wanted to give something back to local communities in Wandsworth in such a thoughtful and inclusive way. It genuinely brought a lot of joy and excitement at a very special time of year.
Thank you to JFM Management and the Battersea Reach Residents for your generosity and for helping to create such wonderful Christmas memories for Wandsworth Deaf Children.
Sabrina
18 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for this wonderful message and for taking the time to share such kind feedback.
We’re truly honoured to have been able to support the children at the Wandsworth Primary Deaf & Hearing Support Centre for the past two years. Karim and Jamesie will be especially touched to hear how much joy the gifts brought to the pupils - that’s exactly what this initiative is all about.
At JFM Management, giving back to our local communities in meaningful and inclusive ways is very important to us, and we’re grateful to the Battersea Reach Residents for their generosity and support in making this possible.
Thank you again for everything you do for the children and families. We’re delighted to have played a small part in creating such special Christmas memories, and we look forward to continuing this tradition.
Wandsworth Sensory Support would like…
Wandsworth Sensory Support would like to extend to Carlene, Karim and Jamesie for facilitating a generous donation of Christmas gifts for the Wandsworth children with hearing and vision needs who are supported by our team.
The fantastic gifts and care and attention given to wrapping them is much appreciated.
This has made a big difference for families in need and those who have received gifts have expressed enormous gratitude.
Thank you and Happy New Year!
Tim Meaden
Team Leader - Deaf and Hearing Support (Peripatetic Team)
18 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much, Tim, for your kind words.
We are truly grateful for the opportunity to support the Wandsworth children and families assisted by your team. It was a pleasure for Carlene, Karim and Jamesie to be involved, and we’re so happy to hear the gifts made a meaningful difference.
Wishing you and the team a wonderful New Year and thank you again for the important work you do.
Company Profit Prioritised Over Leaseholder Interests
I am very disappointed with my experience of this property management company.
As a leaseholder, I have found the overall approach to be lacking in transparency, with limited clarity around decision-making and key information. Communication has often been poor, with queries taking a long time to be addressed and responses frequently feeling dismissive rather than constructive.
I also feel that interactions are conducted in a way that suggests a sense of superiority over leaseholders, rather than a collaborative or service-oriented relationship. This has made it difficult to raise concerns openly or feel that my views are genuinely considered.
Most importantly, I do not feel that the company represents my best interests as a leaseholder. There appears to be little effort to balance the needs and concerns of residents with the company’s own position, which has resulted in a lack of trust.
I share this feedback in the hope that it will be taken constructively and lead to improvements in transparency, communication, and a more respectful and resident-focused approach.
22 December 2025
Unprompted review
JFM may have gone into liquidation!
JFM may have gone into liquidation so be careful before paying for a management pack or giving them any money for service charge etc. I am selling my property and they have not responded to any questions for 2 weeks. I phone every day but get nowhere and today their phones cut off after a long time on hold which is a new and worrying problem so they are uncontactable! I have several hundred thousand pounds at risk so am having sleepless nights
11 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been unhappy with your experience, as this is not the level of service we aim to provide.
We would really appreciate the opportunity to understand your concerns in more detail and see how we can help resolve them. Please contact our Complaints Team at complaints@jfm-management.co.uk
with any relevant information, and a member of the team will be happy to assist.
Kind regards,
JFM Block & Estate Management
I am a resident in Battersea Reach
I am a resident in Battersea Reach. I’ve had nothing but issues with them. Extortionate service charge, Very poor management and servide. Would absolutely not recommend
10 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your feedback. We’re sorry to hear that your experience has been disappointing, as we always aim to provide a high standard of service.
We’d welcome the chance to look into this properly and understand your concerns. Please contact our Complaints Team at complaints@jfm-management.co.uk
, including any relevant details, so we can assist further.
Kind regards,
JFM Block & Estate Management
If negative number could be given
If negative number could be given, 1 - star is already too much for JFM! The worst ever management company I dealt with - messy and unjustified service charge budget rocketly rise, always threatening letters/emails to lease holders, late replies if not purposely avoid answering, bad solving any issues raised.
10 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for sharing your comments. We’re sorry to hear that things haven’t gone as expected and understand how frustrating this can be.
We’d really like the opportunity to discuss this further and see how we can help. Please contact our Complaints Team at complaints@jfm-management.co.uk with some more details.
Kind regards,
JFM Block & Estate Management
Adrian was very polite and diligent
Door inspection, Adrian was very polite and diligent
5 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Rosie, for your kind review! We're pleased to hear that Adrian was polite and diligent during your door inspection. We appreciate you taking the time to share your feedback.
Reply from JFM Block & Estate Management
Thank you, Aline, for your review! We're glad to hear the service was good - Adrian does like to keep those door inspections smooth and drama-free. We appreciate you taking the time to share your feedback!
Declining
Talked a good talk and started out well, but the service is declining and they no longer appear interested in engaging with leaseholders. Need a change of approach if they wish to improve their rating. In particular, they need to act in the way promised when they were selected. Some staff need moving on.
3 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you Simon, for taking the time to share your feedback. We’re sorry to hear that your recent experience has not met expectations, and we appreciate you bringing these concerns to our attention.
We take engagement with leaseholders very seriously, and your comments highlight areas where we clearly need to improve. We would welcome the opportunity to look into the issues you’ve raised in more detail and understand what has caused the decline you’ve experienced.
If you’re happy to do so, please contact us directly so we can review your concerns thoroughly and work towards a resolution. Your feedback is important to us, and we are committed to ensuring our service meets the standards we aim for.
Thank you again for sharing your perspective.
Great support when needed most
My feedback is for Chantel in the Lease Compliance team, who assisted me pull together all required details across internal teams to provide me with the information related to my property preparing for a sale. This could be a stressful process, but Chantel went out of her way to make this as smooth as possible in a timely manner.
3 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much, John! We’re really pleased to hear that Chantel was able to guide you through the process and make things as smooth and stress-free as possible. She always goes the extra mile, and we know your words will mean a lot to her. Thank you for sharing your experience - and best of luck with your property sale!
Don't trust these reviews
Don't trust these reviews. Their main focus is to keep their reviews up.
- They ruined our development
- They came up with wrong reports after the fire door inspection and made people pay enormous amount of money for unnecessary works
- Their main focus is to please the freeholders, they do nothing for the leaseholders
- Since they took over our complex, the services have become very poor but they kept increasing the service charge for things they don't do.
- They increased the service charge for the staff while they fired a lot of people with the explanation they want to cut costs.
- The list would be way longer, everyone is disgusted by their services and behaviour
- Avoid this company!
3 December 2025
Unprompted review
Lauren Leigh in Purchase ledger is amazing
Lauren Leigh in Purchase ledger is a lovely lady.
Always helpful and responds to my emails quickly and in a friendly manner.
Lauren Leigh is always a pleasure to speak with on the phone as well.
28 November 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much, Julie, for your wonderful 5-star review! We’re delighted to hear such kind words about Lauren Leigh in our Purchase Ledger team. She is truly dedicated to providing friendly, efficient support, and it’s fantastic to see her efforts recognised. We’ll make sure your feedback is passed on - it will mean a great deal to her.
Thank you again for taking the time to share your experience. We appreciate your continued support!
Adrian was super polite
Adrian was super polite, friendly and very efficient!
1 December 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much, Sharifa, for your wonderful feedback! We’re delighted to hear that Adrian provided such polite, friendly, and efficient service. We truly value your positive comments and will be sure to pass them along to him.
Thank you for taking the time to share your experience - we really appreciate it!
Service quality sharply declined
I used to have a very positive experience with JFM when Clive was managing the property — he was extremely helpful, responsive, and proactive in resolving any issues.
Unfortunately, since his retirement, communication has become very difficult. The new property manager, Emma-Jayne, has not responded to my solicitor’s enquiries for 25 days despite multiple chasers and phone calls. These are time-sensitive building-level matters affecting my flat sale, and the ongoing lack of response has caused unnecessary delays and stress.
I truly hope JFM can restore the level of professionalism and responsiveness that Clive always demonstrated.
28 November 2025
Unprompted review
polite and respectful of my time and property.
very polite, courteous and straightforward. thorough and without fuss.
28 November 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Louise, for your lovely feedback! We’re really glad we could make you happy - though now you’ve got us wondering which one of our polite, no-fuss superheroes visited you that day. A bit of a mystery on our side… but we’ll take the compliment anyway!
We truly appreciate you taking the time to leave a review, and we’re delighted to hear the service was respectful, thorough, and drama-free.
Prompt and efficient
28 November 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Logan, for your positive feedback! We're glad to hear you found our service prompt and efficient. We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Great support from Debbie
I want to say a huge thank you to Debbie. She’s been very supportive and professional with my case.
Thank you Debbie! I’m very grateful.
25 November 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much, Elaine, for taking the time to share this wonderful feedback. We’re delighted to hear that Debbie has been so supportive and professional throughout your case. She is dedicated to providing the best possible service, and your kind words will mean a great deal to her.
Thank you again for your gratitude - we truly appreciate it and are glad we could support you.
Jfm check
We had Adrian today.
He was professional and helpful. He arrived on time, explained everything clearly and did a thorough job checking the door. Really friendly and respectful as well. I’m very satisfied with the service and would definitely recommend
24 November 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your thoughtful review. We’re delighted to hear that Adrian provided such professional, friendly, and thorough service. It’s great to know he arrived promptly, explained everything clearly, and carried out the check with care and respect.
Your recommendation means a lot to us. We truly appreciate you taking the time to share your experience and are glad you’re satisfied with the service received.
Real expert
Real expert. Adrian truly knows his staff. Clear communication.
24 November 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Bart, for sharing your feedback! We're really pleased to hear that Adrian’s expertise and clear communication stood out during your visit. He takes great pride in his work, and your recognition means a lot.
We appreciate you taking the time to leave a review - thank you again!
Reply from JFM Block & Estate Management
Thank you, Alin! We’re really happy to hear you had a great experience with both the service and the person who attended. Your feedback means a lot to us - thank you for sharing it!
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