iwantmyname Reviews 

281
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and efficiency, with many expressing long-term satisfaction. The staff is frequently commended for being helpful, professional, and responsive, often providing quick and clear solutions to inquiries. Reviewers also find the website easy to navigate and the domain setup process straightforward, contributing to a seamless experience. However, some people mentioned issues with customer service, experiencing slow response times or a complete lack of communication, particularly when dealing with login problems or account access. A few other people also felt that the website's functionality had declined, leading to difficulties in managing domains or resolving technical issues.

What people talk about most

Response time

Customers consistently note positive experiences with response time, with many praising the fast replies and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the timely,... See more

Website

Consumers find website experiences to be ambiguous, with many praising its ease of use, clear design, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the efficiency... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had an issue with their 2-authentication system not sending a code in a timely manner. I let them know. They responded very quickly. It's obvious they pay attention to their customers. Refreshin... See more

Company replied

Rated 5 out of 5 stars

The system of keeping track of my own email name url works seamlessly and inexpensively to keep track of MY own url where I publish my photo blog. I had quite a burp in keeping track of my blog only b... See more

Rated 5 out of 5 stars

User interface on the website is amazing. Customer service, in the rare event that you need customer service, is blisteringly fast and always on point. I wish the whole damn world ran as well as iwa... See more

Rated 5 out of 5 stars

I purchased my domain through this platform, and the entire process was seamless from start to finish. The interface is clean and easy to navigate, and domain setup was fast and straightforward. Even... See more

Company replied


Company details

  1. DNS Provider

Information provided by various external sources

500+ domain extensions, 100+ plugins, and the best support team on the planet. We've been changing the domain industry since 2008, and we're only getting started.


Contact info

4.0

Great

TrustScore 4 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(281)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support team!

Even though I had to wait almost a month, I had a great experience communicating with the support team. I had forgotten to renew my domain, and after receiving about 20 emails from them, letting me know that the domain will be deleted, I inadvertently allowed it to be deleted.

When I received a confirmation from my bank that their email wasn’t reaching me, I realized that my domain was the problem.

I reached out to the support team at iwantmyname, and they offered to try and recover my name. However, since it was outside their usual timeframe, it would be quite expensive.

Since I couldn’t afford the cost, they suggested that I keep refreshing the search and try to do it at least a couple of times every day until the name reappeared. After about 20 days, it did.

It was my fault for forgetting to renew my domain. Despite this, the support team was professional and informative, and they provided me with all the options available.

Thank you all for your assistance!

29 March 2026
Unprompted review
iwantmyname logo

Reply from iwantmyname

Thank you so much for taking the time to share your experience and for your kind words about our support team! We understand how stressful it can be to lose access to a domain, especially when it impacts important services like banking communications.

We’re very happy to hear that, despite the challenging situation, our team was able to guide you through the available options and support you throughout the process. It’s great news that you were ultimately able to recover your domain name after your persistence paid off.

We truly appreciate your honesty and recognition of the efforts our team made to provide clear, professional, and transparent assistance. Thank you again for your trust and support we’re glad everything worked out in the end!

Rated 4 out of 5 stars

Initial Difficulty Updating Card for payment

It took a while for me to be able to update my credit card. The system kept rejecting my CCV. After several attempts, it finally worked and I could renew my subscription to my URL.

1 April 2026
Unprompted review
iwantmyname logo

Reply from iwantmyname

Thank you for your feedback and for sharing your experience with us. We’re sorry to hear that updating your credit card details was initially frustrating due to the CCV validation issue. We understand how important a smooth renewal process is, and we appreciate your patience while trying again.

We’re glad that the update was eventually successful and that you were able to renew your subscription and keep your URL active. Your feedback helps us identify areas where we can improve the payment experience for our customers.

Rated 5 out of 5 stars

The support technician Pratham was…

The support technician Pratham was knowledgeable, took the time to understand our problem, and always replied promptly to emails. This was very impressive and my team appreciated all his help.

11 April 2026
Unprompted review
iwantmyname logo

Reply from iwantmyname

Thank you for your wonderful feedback! We’re delighted to hear that Pratham provided such knowledgeable, responsive, and attentive support throughout the process. Taking the time to fully understand our customers’ needs and ensuring timely communication are both very important to us.

We truly appreciate your kind words and are especially happy to know that both you and your team had such a positive experience. We’ll be sure to share your feedback with Pratham recognition like this means a lot to our support team!

Rated 5 out of 5 stars

Emails made sense

Emails made sense.
Payment process clear.
Reminder emails timely.
Service appreciated.
The only issue I had to navigate was my free antivirus provider AVG suggested you were a threat so I had to ignore or dodge around.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

No reply from support, no domain, charged anyway

The registry called me unsolicited to verify my request, and said there was a $3000 additional free for "premium domains". I submitted a support case about it a couple days ago and haven't heard anything about it. My card was charged but I still don't have a domain, and I think it's a little weird I'm getting calls directly from the registry and telling me about fees that weren't disclosed during my registration.

Happy to turn this review into 5 stars if someone will get back to me.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Keepers of personal URL’s really keep it simple!

The system of keeping track of my own email name url works seamlessly and inexpensively to keep track of MY own url where I publish my photo blog. I had quite a burp in keeping track of my blog only because of severe family illness and a cross country move. I am settled in and cannot wait to start taking photos again and I still am able to post my blogs again.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

Prompt and qualified response to my email. In spite of their clear instructions I could not solve my DNS forwarding problem, so their technician solved it for me. Excellent customer experience.

1 February 2026
Unprompted review

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