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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's efficiency, helpfulness, and quick response times in resolving issues. Many people appreciate the product's functionality, ease of use, and regular updates, finding it a reliable and effective tool for their needs. The user experience is often described as straightforward and intuitive, making the software accessible even for beginners. However, some customers also noted issues with license activation, particularly after reinstalling operating systems or migrating to new computers, experiencing difficulties with license management. A few other people also felt that customer support was occasionally difficult to reach or unresponsive through traditional channels, requiring public reviews to get attention.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its responsiveness and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the product as a "set it and... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the quick resolution... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive design. Many... See more

Based on these reviews

Rated 5 out of 5 stars

iTubeGo does exactly what it claims to do and is very effective. The GUI is easy to use and options are straightforward. It is updated frequently which shows me the developers care about their product... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this software for several years now, and it has consistently performed flawlessly. It’s simple to use and makes downloading from different sources quick and hassle-free. Recently, I ra... See more

Rated 5 out of 5 stars

Bought iTubeGo 5 years ago. Fantastic downloader, regular updates to fix reported bugs. The best thing is it's customer service, less tha 12 hours reply and very helpful. I'm based in the UK and aroun... See more

Company replied

Rated 5 out of 5 stars

This is my third interaction with the staff. Excellent communication from the company when issues came up while downloading. They were very quick to fix all issues. I wish I had the name of the pe... See more

Company replied


Company details

  1. Software Company

Information provided by various external sources

Powerful music and video downloader, download from YouTube, Dailymotion, Facebook, Spotify, Amazon, SounClound and 1000+ streaming websites without quality loss, convert to MP4, MP3, HD MP4 on Windows/Mac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The software & customer service has…

The software & customer service has been exceptional for the many years i have used it. So pleasantly easy to use with great results! I highly recommend there service A*****

23 February 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear C L,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

A fantastic product and the team gives…

A fantastic product and the team gives fantastic service can highly recommend.

20 February 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Peter Kelly,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

Excellent

Here is the English translation of your review:

I have been using iTubeGo for several years as part of my training programs, and I must say it is a very practical tool.

In my courses, I like to integrate videos to bring the content to life and keep participants engaged. iTubeGo allows me to do this easily and efficiently. The software is user-friendly, intuitive, and quick to learn, even for someone who doesn’t want to spend time dealing with complex settings.

Of course, there are occasional restrictions that prevent certain content from being downloaded, but honestly, it works about 98% of the time, which is more than satisfactory for my professional needs.

I would also like to highlight that the customer service has been very fast and efficient whenever I needed assistance.

Overall, it’s an excellent tool that I highly recommend for professional and educational use.
-----------------------------------------------------------
J’utilise iTubeGo depuis plusieurs années dans le cadre de mes formations, et je dois dire que c’est un outil vraiment pratique.

Dans mes cours, j’aime intégrer des vidéos pour donner plus de vie au contenu et maintenir l’engagement des participants. iTubeGo me permet de le faire simplement et efficacement. Le logiciel est facile à utiliser, intuitif et rapide à prendre en main, même pour quelqu’un qui ne veut pas perdre de temps avec des réglages complexes.

Bien sûr, il arrive occasionnellement que certaines restrictions empêchent le téléchargement de certains contenus, mais honnêtement, il fonctionne dans environ 98 % des cas, ce qui est largement satisfaisant pour mes besoins professionnels.

Je tiens aussi à souligner que le service à la clientèle a été très rapide et efficace lorsque j’ai eu besoin d’assistance.

Bref, un excellent outil que je recommande sans hésitation pour un usage professionnel et pédagogique.

16 February 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Jocelyn Bergeron,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Good service following a technical issue.

Recently, I updated the application and it logged me out. When I tried to enter my access key, I received a message saying that I could no longer log in because I had exceeded the number of allowed logins on a computer. This was a mistake. I had previously purchased the lifetime license 2 or 3 years ago and I have never changed computers. I contacted customer support and received a response within 48 hours, and my issue was resolved. Very satisfied with the service and a great application. I highly recommend it.

8 February 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Sam,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Satisfied Customer

Well, the app is working well. I am satisfied. Plus, there was an issue that required customer support, they gladly helped within 24 hours.
Thank you.

22 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Jude Valcin,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Thnx for helping me

Thnx for helping me

4 February 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Lil Zamir,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Awesome service

2 February 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Nancy Brooks,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

Best product ever used in my church...

1 February 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Luis,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

I liked

I liked, good app.

31 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear M R . K U N G,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

Support was quick and friendly.

I contacted support because of a problem with activation after I changed my hardware and had to reinstall the software. After a short time, my activation code for installing the livetime version was reactivated. The support team was friendly and understood my problem without lengthy communication.

29 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear CW,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

Great software and 5* Service when dealing with them

Outstanding piece of software.
I had a slight issue with registration.
They solved it so quickly.
The communication is quick and very helpful.
5 stars to them..

29 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Richard Ellis,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

I have purchased a lifetime version of…

I appreciate how you resolved my issue with the current version. I’m impressed by the speed and helpfulness of your technical support team. I recommend iTubeGo. Wishing you all the best and smooth, uninterrupted downloads.

29 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Matúš Hrabinský,
I apologize sincerely for the inconvenience caused.
We have offer you the new resolution via email, please kindly check.
Many thanks for your understanding.
iTubego Support Team

Rated 5 out of 5 stars

Always Quality Service

I could never state this enough: Their customer service is extraordinary. They provide quality support for any issue no matter how small.
The product is outstanding also.
Truly a pleasure to work with.

23 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Frank Mele,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

great product and service support

I have used it for a few years (on the recommendation of my wife...). As simple and effective as wanted. Great support service too: I had to reinstall on a new computer (old one was decommissioned) and this was done as well with no fuss

26 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Ben Laloux,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Highly recommended.

26 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Sayed Ali AJ,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

I have been with your company for about…

I have been with your company for about 5 years now... your service is prompt and excellent ... thank you your dedication ...looking forward to many more years !!!!

23 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear M,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

This software is the beast

This software is the beast
and the support is excellent

21 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Komi DJIBOM (renodoo),
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Absolutely LOVE this app!!!!!!

20 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear StacyEleven,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

I bought a lifetime license of their…

I bought a lifetime license of their app a couple of years ago. The PC on which I installed it failed and I needed to have the license reset so as to allow me install the app and register it on my new PC. I sent the request to them and in less than 24 hours due to time difference, my request was treated.

18 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Boluwade Kujero,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Reliable company

Well I switched out my hard drives I needed to use the app pronto.. And iTubeGo staff responded instantly ang I was off & going fast . Appreciated

14 January 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Jade Pruitt,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

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