As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
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Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
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He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
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I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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He was patient and very helpful
He was patient and very helpful. I appreciate his time. He helped me!
15 May 2026
The representative understood my issues…
The representative understood my issues and solved them accordingly . Very professional manner . Thank you
15 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good Customer Service
Great job on finding the issues and making sure everything was working fine. Awesome!
15 May 2026
Reply from IONOS | ionos.com
Hi Paul,
We’re really glad to hear that the issues were quickly identified and everything was made to work properly again. Ensuring things run smoothly and resolving problems efficiently is exactly what we aim for, so it’s great to know your experience reflected that. Thank you so much for your kind feedback!
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Very helpful above and beyond the call…
Very helpful above and beyond the call - branching me into the AI Receptionist
14 May 2026
Reply from IONOS | ionos.com
Hi Kevin,
We’re really glad to hear that the support you received went above and beyond and that you were smoothly guided into the AI Receptionist solution. Providing helpful, proactive assistance that makes things easier for you is exactly what we aim for, and it’s great to know your experience reflected that. Thank you so much for your kind feedback!
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Thank you for having such experienced, skilled, and thoughtful people on Ionos.
As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, reassuring presence during a very stressful moment. He handled everything with such genuine kindness, deep knowledge, and quiet professionalism that I actually felt relieved just hearing him explain things. He and the backup department, Mr. Jay, didn’t just fix the issue; they made me feel they're a great asset to your team... Also, Mr. Pax called me several times to message the development process, and I hope this recognition reaches his leadership. Thank you for having such experienced, skilled, and thoughtful people on staff. Please let him know how much his patience and heart meant to me. You have someone really special on your team...
14 May 2026
Reply from IONOS | ionos.com
Hi Chen,
Thank you so much for taking the time to share such a thoughtful and heartfelt message. We’re truly honored to hear about your experience as a long-time IONOS customer, and it means a great deal that you felt compelled to leave this feedback.
We’re especially glad to hear that Pax was able to support you during a stressful moment with such kindness, knowledge, and professionalism, and that Jay also contributed to resolving the issue. It’s wonderful to know they not only addressed the technical side of things but also helped bring a sense of reassurance and calm throughout the process. That kind of care is exactly what we hope every customer experiences.
We will absolutely make sure your recognition is shared with both Pax and his leadership team. Feedback like yours is incredibly meaningful and helps highlight the real impact of their work.
Thank you again for your loyalty over the years and for taking the time to write such a sincere note—it truly means a lot. Should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Longevity counts for something.
Ed did a fine job of keeping me as a customer. I've had contracts with Ionos for almost 20 years now.
I was prepared to cancel everything, but he provided a workable solution.
Thank you Ed
14 May 2026
Reply from IONOS | ionos.com
Hi JC,
Thank you so much for sharing this thoughtful feedback! We’re truly glad to hear that Ed was able to step in and provide a workable solution at a moment when you were even considering canceling your contracts. After nearly 20 years with IONOS, your continued trust means a great deal to us, and it’s especially rewarding to know that his support made a meaningful difference in your decision to stay. We’ll be sure to pass your kind words along to him—recognition like this is always appreciated. Thank you again for your long-standing loyalty and for taking the time to share your experience.
Remember, should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Your billling department was incredibly…
Your billling department was incredibly helpful. Thank you.
14 May 2026
These guys are biggest rip off on the…
These guys are biggest rip off on the planet. I was getting 70$ per month for god knows what all the things they listed for a web hosting. I transferred my domain to hostinger and I have only 250$ for the whole year. That is a whopping 600$ savings for me.
14 May 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Kirthi,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you were dissatisfied with the pricing and overall experience you had with our services, and we understand how frustrating billing concerns can be. We appreciate you bringing your perspective to our attention.
We understand from your review that you have since transferred your domain and services elsewhere. If you have any questions about your prior account or need further assistance, we would be happy to help! At the moment, we do not have enough information to locate your account. If you would like us to review this further, please reply with your Customer ID, or email us at Help@IONOS.com with the subject line “Trustpilot Review,” and our team will be glad to assist you.
Your feedback is genuinely appreciated and will also be shared internally as part of our continued efforts to improve transparency, communication, and the overall customer experience.
Thank you again for your feedback and for giving us the opportunity to review your concerns.
Corrie, IONOS
He was the most helpful and patient…
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting us up and going so quickly and thank you for being so prompt with the follow up’s. -Adam
14 May 2026
Reply from IONOS | ionos.com
Hi Adam,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that the support you received was so helpful, patient, and easy to understand, especially when explaining technical needs can sometimes be challenging. It’s great to know everything was resolved quickly and that the follow-ups were prompt as well. We’ll be sure to share your kind words with the team—they’ll really appreciate the recognition. Thank you again for your trust and support!
If you ever have any questions or need assistance, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
The service and support I received were…
The service and support I received were excellent. The consultants that helped me were very knowledgeable and resolved my issues quickly and efficiently.
14 May 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Ashiel,
Thank you so much for your kind feedback! We’re really glad to hear that the support you received was excellent and that our team was able to resolve your issues quickly and efficiently. Providing knowledgeable and effective assistance is something we truly value, and it’s great to know that came through in your experience.
We appreciate your support and are always here whenever you need help again. If you ever have any questions, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Hunter was very knowledgeable and…
Hunter was very knowledgeable and helped me resolve my issue quickly and efficiently.
14 May 2026
Customer Service…
Danica Abalo helped me and I really feel like I am in good hands. The customer service was perfect and relieved the stress I had from dealing with webild. Thank you Ionos I will recommend you to everyone.
14 May 2026
Reply from IONOS | ionos.com
Hi Marcela,
Thank you so much for your kind feedback! We’re truly glad to hear that Danica was able to support you and help relieve the stress you were experiencing. It’s wonderful to know you felt well taken care of and in good hands throughout the process—that’s exactly what we aim for. We’ll be sure to share your appreciation with Danica, and we’re grateful for your recommendation.
Thank you again for choosing IONOS, and we’re always here whenever you need us. Please feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Great Help From Joh Lourd Tariao
14 May 2026
very helpful
14 May 2026
Understood my issue and took the steps…
Understood my issue and took the steps necessary to ractify fo me. Very pleasent to talk to.
14 May 2026
customer support person was nice
I needed to cancel my account and the customer support person was pretty nice. Hope it all cancels correctly.
14 May 2026
Be mindful of scamming emails
It was an amazing experience. Brought to my attention of scammers pretending to be Ionos.
14 May 2026
Reply from IONOS | ionos.com
Hi Trina,
Thank you for sharing your feedback—we’re really glad to hear your experience was positive and that our team was able to alert you to potential scam emails. Staying safe online is extremely important, and it’s great that this was brought to your attention so you can be more aware going forward. We appreciate you taking the time to highlight this, and we’re always here if you ever need support or want us to review anything suspicious.
If you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
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