As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
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Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
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I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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The gentleman I worked with was…Lindelmark Pogoy
The gentleman I worked with was FANTASTIC! He was so helpful. I had to take 4 different accounts, some that did not belong to me, with different emails and merge them into one account where I was the owner of all the domains. He was thoughtful, clear headed, and so good at making the changes I needed. I truly appreciated the wonderful customer service I received.
15 May 2026
Had an issue with another top domain…
Had an issue with another top domain company . The customer service here was top notch !
15 May 2026
May use AI-assist with repliesRead more
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Very slimy. Hidden terms/costs.
Very slimy company when it comes to hiding terms when signing up for services. I was completely unaware that I had signed up for a three year commitment for one of the services. Hidden behind other 1 year terms, language gets lost and you get conned out of more than you think you are going to. IONOS was not helpful in providing any form of customer support to come to a mutually beneficial agreement to save a potential continued client. I will never use IONOS services again. I feel taken advantage of. I don't appreciate hiding information and confusing clients on terms and conditions and no satisfaction guaranteed review to terminate terms you were unaware of or unhappy with.
15 May 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Corrine,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that your experience left you feeling this way and understand your concerns regarding contract terms, pricing clarity, and the cancellation process. We appreciate you bringing this to our attention.
We take concerns around transparency and customer understanding very seriously, and we’re sorry that your experience did not reflect the level of clarity and support we aim to provide. At the moment, we’re unable to locate your account with the information provided. If you would like us to review your case further and better understand what happened, please reply with your Customer ID, or email us at Help@IONOS.com with the subject line “Trustpilot Review,” and our team will be happy to assist you directly.
Thank you again for your feedback and for giving us the opportunity to review your concerns.
Corrie, IONOS
Your rep was knowledgeable!
JP, your rep was knowledgeable and patient in assisting us. It's been great doing business with your company for 22 years.
15 May 2026
Reply from IONOS | ionos.com
Hi Wayne,
Thank you so much for your kind feedback! We’re really glad to hear that JP was able to assist you with patience and strong knowledge—it’s always great to know our team is making things easier for you. We also truly appreciate your incredible loyalty over the past 22 years. Long-standing customers like you mean a great deal to us, and we’re grateful for your continued trust in IONOS.
We’re always here whenever you need support! Please don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Jennifer from Customer Retentions
Jennifer in Customer Retentions was an absolute godsend - just listen to the call and you will see why she excels at her job. It’s not easy in this day and age to deal with a lot of irate people calling into a service center. However, she handled the call like an absolute pro, realized the issue and attacked the problem and solved it. That is what customer service/retention is about. This is coming from a VP of a mortgage bank and may other businesses. It never came down the money aspect of my call l, rather the principle of a charge that should not have happened. I wouldn’t hesitate to have a her on my own team when it comes to dealing with issues we face in the customer service of our own company. She truly is a wonderful asset to your team. I can only hope you give her the praise, recognition and appreciation she deserves. Much appreciation Jenn - keep being you!
15 May 2026
Reply from IONOS | ionos.com
Hi Joe,
Thank you so much for taking the time to share such detailed and thoughtful feedback. We’re truly delighted to hear about your experience with Jennifer and we truly appreciate the perspective you’ve shared.
We’re very glad Jennifer was able to approach your situation with professionalism, care, and a clear focus on resolving the issue itself. Turning a difficult moment into a positive outcome through calm, effective support is exactly the kind of service we strive to deliver, and it’s wonderful to know she made such a strong impression.
Your recognition and encouragement mean a great deal, and we will absolutely ensure your feedback is shared with Jennifer and the wider team so her efforts are properly acknowledged. Thank you again for your generous words and for taking the time to highlight her work so meaningfully.
Remember, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Prompt and professional
Unless their ai has reached a new threshold, I love speaking with a real human being. Either way, prompt and professional support with no bs. They certainly dont waste my time. Much appreciated!
14 May 2026
Customer Service was really helpful.
15 May 2026
He was patient and very helpful
He was patient and very helpful. I appreciate his time. He helped me!
15 May 2026
The representative understood my issues…
The representative understood my issues and solved them accordingly . Very professional manner . Thank you
15 May 2026
Good Customer Service
Great job on finding the issues and making sure everything was working fine. Awesome!
15 May 2026
Reply from IONOS | ionos.com
Hi Paul,
We’re really glad to hear that the issues were quickly identified and everything was made to work properly again. Ensuring things run smoothly and resolving problems efficiently is exactly what we aim for, so it’s great to know your experience reflected that. Thank you so much for your kind feedback!
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Very helpful above and beyond the call…
Very helpful above and beyond the call - branching me into the AI Receptionist
14 May 2026
Reply from IONOS | ionos.com
Hi Kevin,
We’re really glad to hear that the support you received went above and beyond and that you were smoothly guided into the AI Receptionist solution. Providing helpful, proactive assistance that makes things easier for you is exactly what we aim for, and it’s great to know your experience reflected that. Thank you so much for your kind feedback!
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Thank you for having such experienced, skilled, and thoughtful people on Ionos.
As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, reassuring presence during a very stressful moment. He handled everything with such genuine kindness, deep knowledge, and quiet professionalism that I actually felt relieved just hearing him explain things. He and the backup department, Mr. Jay, didn’t just fix the issue; they made me feel they're a great asset to your team... Also, Mr. Pax called me several times to message the development process, and I hope this recognition reaches his leadership. Thank you for having such experienced, skilled, and thoughtful people on staff. Please let him know how much his patience and heart meant to me. You have someone really special on your team...
14 May 2026
Reply from IONOS | ionos.com
Hi Chen,
Thank you so much for taking the time to share such a thoughtful and heartfelt message. We’re truly honored to hear about your experience as a long-time IONOS customer, and it means a great deal that you felt compelled to leave this feedback.
We’re especially glad to hear that Pax was able to support you during a stressful moment with such kindness, knowledge, and professionalism, and that Jay also contributed to resolving the issue. It’s wonderful to know they not only addressed the technical side of things but also helped bring a sense of reassurance and calm throughout the process. That kind of care is exactly what we hope every customer experiences.
We will absolutely make sure your recognition is shared with both Pax and his leadership team. Feedback like yours is incredibly meaningful and helps highlight the real impact of their work.
Thank you again for your loyalty over the years and for taking the time to write such a sincere note—it truly means a lot. Should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Longevity counts for something.
Ed did a fine job of keeping me as a customer. I've had contracts with Ionos for almost 20 years now.
I was prepared to cancel everything, but he provided a workable solution.
Thank you Ed
14 May 2026
Reply from IONOS | ionos.com
Hi JC,
Thank you so much for sharing this thoughtful feedback! We’re truly glad to hear that Ed was able to step in and provide a workable solution at a moment when you were even considering canceling your contracts. After nearly 20 years with IONOS, your continued trust means a great deal to us, and it’s especially rewarding to know that his support made a meaningful difference in your decision to stay. We’ll be sure to pass your kind words along to him—recognition like this is always appreciated. Thank you again for your long-standing loyalty and for taking the time to share your experience.
Remember, should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
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