As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
Company replied
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Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
Company replied
I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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The cancellation was smooth and great…
The cancellation was smooth and great support from them
14 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had an issue with my business listing…
I had an issue with my business listing and contacted a Ionos Customer service representative. The young lady was very helpful in helping understand fully the status of my various Ionos Domain Websites and email accounts ... she was professional, patient and friendly. Plus she fully clarified my understanding of how the Ionos Domain, website and emails all work together and how to use them fully.
I really appreciated her taking the time to lead me throughout the process.
I am a senior citizen in my 80s and I am trying to keep up with all of this technology for my business.
I was able to create a very good website and immediately began using the website and posted/shared links with my associates, potential investors and on my LinkedIn Professional profile page ... 😀 😄 😉
14 May 2026
Reply from IONOS | ionos.com
Hi LeRay,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We’re truly delighted to hear that our Teammate was able to provide patient, professional, and friendly support while helping you better understand how your domains, websites, and email services all work together. Technology can sometimes feel overwhelming, especially with so many moving parts involved, so it’s wonderful to know she took the time to guide you through everything clearly and thoroughly. We’re especially inspired to hear that you successfully created your website and are already sharing it with associates, potential investors, and on your LinkedIn profile—that’s an incredible accomplishment. Your dedication to continuing to learn and grow your business is truly admirable, and we’re honored to be part of that journey with you.
If you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Easy step by step guides of the process
14 May 2026
Reply from IONOS | ionos.com
Hi Ryan,
Thank you for your kind feedback! We’re so glad to hear that the step-by-step guides made the process easy to follow and helped create a smooth experience for you. Making things clear, simple, and accessible is something we work hard to provide, so it’s wonderful to know the guides were helpful.
We truly appreciate your support and are always here if you need any additional assistance along the way. Please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Jason C
Jason C, was outstanding
Stayed on the phone with me with so much patience.
Thank you Jason C
13 May 2026
Chris Gomez
Chris Gomez, Made my experience great! He was patient, answered all questions, he was easy to understand, clear communication and offered me discounts to stay with Ionos. I would give this man a promotion, he was simply awesome!
Thanks so much Chris!
Roland
13 May 2026
The Technician was kind
The Technician was kind, friendly, knowledgeable, and quickly corrected the problem.
13 May 2026
Best support from Mr. Pax
Honestly, I had called several times seeking support regarding an invoice issue related to domain registration and/or renewal information.
I would like to sincerely express my appreciation to Mr. Pax for the exceptional support he provided during my third call. He handled the matter professionally, and everything was resolved successfully.
Thank you, Pax.
13 May 2026
My experience was great because I was…
My experience was great because I was able to reach a customer service representative right away instead of dealing with an automated system. While AI can be useful, I don’t think it’s the best option for customer service. Speaking to a real person made the process much smoother and more reassuring.
11 May 2026
Reply from IONOS | ionos.com
Hi Margarita,
Thank you so much for sharing your experience and perspective with us. We’re really glad to hear that being able to connect with a customer service teammate right away made the process smoother and more reassuring for you. We understand how important it is to feel heard and supported by a real person, especially when you need assistance, and it’s wonderful to know that approach made such a positive difference in your experience. Your feedback truly means a lot to us, and we appreciate you taking the time to share it.
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
excellent customer support
excellent customer support, accessible, patient, skilled!
13 May 2026
Unprompted review
He was helpful but then high pressure sales pitch
He was helpful and solved the reason I called but then he did the high pressure sales pitch for me to add other features. Even after telling him I didn’t need it he kept pushing. I finally said “Thank you for your time and help”
And hung up.
13 May 2026
Reply from IONOS | ionos.com
Hi Jeanine,
Thank you very much for taking the time to share your feedback with us. We truly appreciate your honesty and are glad to hear that your original concern was resolved. At the same time, we’re very sorry to hear that the sales portion of the interaction left you feeling uncomfortable and pressured. We understand how frustrating that experience can be, especially after you had already expressed that you were not interested.
Your feedback is genuinely valuable to us and will be shared with our Customer Experience Team for coaching and quality assurance purposes as we continue working to improve the overall support experience we provide.
If you need any additional assistance, please feel free to email us directly at Help@IONOS.com and our team will be happy to help.
Thank you again for your feedback and for giving us the opportunity to improve.
Corrie, IONOS
extremely complicated, not user friendly
1. extremely complicated, hard to understand personal/control panel, not user friendly, throws errors again and again.
2. I was logout`ed by timeout right after server payment and now have to ask refund and as they told me "wait 10 days" (lets add +5 days on mail talks) 15 days because account wasn't created before payment...nonsense !
3. All phone lines are busy or youll hear AI bot, also in the chat - useless AI bot ! They have email support but you have to suffer to find the address !
everything because ionos dont use their own product!
13 May 2026
Reply from IONOS | ionos.com
Hi John,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties with the control panel, payment process, and support accessibility. We appreciate you bringing these concerns to our attention.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important it is for account setup, billing, and support processes to feel clear and accessible, and we recognize how disappointing it can be when that experience falls short of expectations.
Your concerns are being taken seriously, and a member of our Executive Solutions Team will be reaching out via phone and/or email to review this further and provide additional assistance.
Thank you again for your feedback and for giving us the opportunity to improve.
Corrie, IONOS
I came not knowing what to expect
I came not knowing what to expect. It turns out to be amazing. They assisted me with issues that seemed complicated but they made everything so simple. That’s professionalism. They are in the A list.
13 May 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Patrick,
Thank you so much for your amazing feedback! We’re truly delighted to hear that your experience exceeded your expectations and that our team was able to make complicated issues feel simple and manageable for you. Providing clear, professional, and supportive assistance is exactly what we strive for, so it’s incredibly rewarding to know that stood out in your experience. Your kind words and “A list” recognition mean a great deal to us—thank you again for your support and trust in IONOS!
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Glenn was exceptional today
Glenn was exceptional today. He really saved my life. I think he is so wonderful. He went over and above and really helped me.!
13 May 2026
Reply from IONOS | ionos.com
Hi Patrick,
Thank you so much for your heartfelt feedback! We’re truly delighted to hear that Glenn made such a positive impact on your day and was able to provide the support you needed. Going above and beyond to help our customers is exactly the kind of service we strive for, and it’s wonderful to know Glenn’s care and dedication stood out so strongly in your experience. We’ll be sure to share your kind words with him—they will truly mean a lot. Thank you again for taking the time to recognize his exceptional support!
Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Reply from IONOS | ionos.com
Hi Michael,
Thank you so much for your feedback! We’re thrilled to hear that our team member was great, knowledgeable, and able to help you quickly. Providing fast and effective assistance is exactly what we aim for, and it’s wonderful to know you had such a positive experience.
We truly appreciate your support and are always here whenever you need us! Please don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
My customers hated talking to the AI…
My customers hated talking to the AI receptionist and let me know about it
13 May 2026
Reply from IONOS | ionos.com
Hi Philbert,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the AI receptionist experience did not meet your expectations and understand how important it is for your customers to feel comfortable and well-supported when contacting your business. We appreciate you bringing this to our attention.
We sincerely apologize for the frustration and inconvenience this may have caused both you and your customers. Your feedback is genuinely valuable and will be shared with our Customer Experience Team as we continue working to improve the service and overall user experience. We have sent an email to the address associated with your account so we can follow up further regarding your concerns.
Thank you again for your feedback and for giving us the opportunity to improve.
Corrie, IONOS
No long wait time to speak with an…
No long wait time to speak with an actual human and not AI. Lindel and Anne were both knowledgeable, clear, and professional.
13 May 2026
Scam
1. Tried cheapest VPS offer for $2 -> was charged $5 from my credit card. No warnings at all.
2. Auto-pronged my contract wchich was initially 1 month.
3. When tried to cancel - the site says call us and explain. If you do not call, you contract-termination request will be cancelled an d we will continue to charge you.
If it were bigger amounts it would be a pure scam.
12 May 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Vitaliy,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating concerns related to billing, renewals, and the cancellation process can be. We appreciate you bringing your concerns to our attention.
For security and data protection reasons, certain cancellations require additional verification to help protect account ownership and prevent unauthorized changes or accidental deletion of services. That said, we recognize how this process may feel inconvenient, and we sincerely apologize for the frustration this situation has caused.
We have sent an email to the address associated with your account so we can review the matter further and continue assisting you directly. Your feedback is genuinely appreciated and will also be shared internally as part of our continued efforts to improve the customer experience and communication process.
Thank you again for your feedback, and we appreciate the opportunity to assist you further.
Corrie, IONOS
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