Invision Technology Reviews 

1,330
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, reliable engineering, and sturdy design of the monitor arms and television wall brackets. People also emphasize the outstanding customer service, noting that support staff members are extremely polite, responsive, and quick to replace missing parts. Some reviewers were not happy with minor product limitations, mentioning that monitors can shake slightly during typing or that older televisions are occasionally incompatible with the mounting hardware. Despite these occasional challenges, consumers remain deeply impressed by the extraordinary dedication of the team and the long-term reliability of the products.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, frequently praising quick response... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who replied quickly,... See more

Service

Customers had positive experiences with service, frequently expressing deep satisfaction with the prompt and... See more

Quality

People report positive experiences with quality, highlighting that the TV mounts and brackets are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... See more

Company replied

Rated 5 out of 5 stars

I contacted Invision Technology to help me figure out installing a 65in TV on their wall bracket which had suited very well for a 50in TV. They were quick to help me find a solution after I’d send the... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best customer service I have ever experienced; and as I am 78 years old that's saying something. I bought my TV wall mount around 4 years ago and still they are prepared to provide te... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the MX400 dual monitor arm for my two 32" curved monitors. Unfortunately, the geometry didn't quite work for my specific setup, and I realized this after the 30-day Amazon retur... See more

Company replied


Company details

  1. Appliance Store

Written by the company

At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,330)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Even though I did not buy it direct…

Even though I did not buy it direct from Invision when I had a proplem with part of the arm I emailed them toask advice and a lady called Victoria answered my email asked for more information got a replacement sent and it was sorted out in good time.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable customer support

Unbelievable customer support. Nothing was too much effort. I was looked after from when I purchased the wall mount and even after the wall mount was installed. The Invision wall mount is exceptionally well made and I am more than pleased with my purchase. I can highly recommend Invision Technology’s AV mounting products

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Product

Initial contact was for advice which was promptly available and very helpful.
Duly purchased the correct mount for the job and seriously impressed with the sturdieness of the product.
Installation was straightforward and my Panasonic TV sits proudly and securely on the guest bedroom wall.
Thanks Invision keep up the good work

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Really happy with the customer service

Really happy with the customer service, my son was given the double monitor stand but it was missing the desk clamps. Emailed customer service with some pictures and they sent out a replacement FOC. It was really appreciated, fantastic company. THANK YOU!

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer serivce

In 2019, I reached out to Invision Technology seeking assistance in purchasing a wall mount. Their exemplary service exceeded my expectations, instilling confidence in my product selection. Today, that very wall mount still proudly adorns my wall, a testament to its enduring quality. Fast forward to the present, and Invision Technology continues to impress with their unwavering reliability and exceptional service. Recently, they generously provided me with detailed illustrations, guiding me on optimal TV placement within my existing wall mount setup. Despite not making a purchase this time, their dedication to customer satisfaction remains unparalleled as they went above and beyond to assist me.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, slight issue when product arrived, but sorted very quickly with a very satisfactory outcome. Would highly recommend.

19 April 2024
Rated 5 out of 5 stars

I can’t find anything negative to say…

I can’t find anything negative to say about the product. I’ve just mounted a couple of 27” monitors and without any adjustment whatsoever they’re easy to manoeuvre into precisely the right position. The mount fits rigidly to the desktop and the whole thing feels robust and well made. Cable management is also very straightforward. It’s made a huge difference to my desktop and given me back a great deal of usable space. And for the price? Excellent value.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Impressed from start to finish

Found them online - great service and product (so far). It was great to be able to speak to someone knowledgeable easily. They helped point me to the right product. It was easy to buy online and arrived quickly. Thank you.

6 March 2024
Rated 5 out of 5 stars

Help with malfunctioning component.

The team was very patient and put a lot of effort into helping me solve my problem. The unit I had ordered was not working correctly and had to be replaced. After explaining the problem and replying to some questions that came up for clarification, I received a replacement unit.
Awesome experience, I think this company is really making an effort to keep their customers happy. In my experience, this is not the standard.
5 stars well deserved!

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Top class customer service

Got a new TV and the old bracket didn't fit well. Emailed them, they checked some details, and a few days later a new bracket arrived free of charge. No quibbles. Top class customer service. Also, the brackets themselves are well designed, sturdy and feel super secure.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT service!

EXCELLENT service!

I broke a plastic part on my monitor arm (my fault) and contacted Invision to see if they could sell me a spare.

They got back to me really quickly to tell me that they don't sell parts, but would see if they could find one.
Next day, I got a message to say they'd got one and would send it free-of-charge and it arrived today as promised.

The monitor arm is great, but the customer service is superb - Thanks!

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Staff Advice & Great Products

Anne from Customer Care is amazing in her advice - she really does know her (Tv Bracket) onions! I had a fairly complicated tv frame issue with a big heavy non-VESA Sony Bravia. She advised which two Invision products to buy but also pointed the way for buying a small 3rd party bracket conversion kit. I installed the whole lot ands everything worked beautifully. Thank you Anne and Invision for the quality of your products.

28 February 2024
Unprompted review

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