invisiblebraces4u Reviews 

My experience for my Invisalign was amazing starting from Dr Jazz who was very patient, informative and helpful through this process to ending with Kree who was efficient and informative. Would definitely recommend Invisalign to others!

Consultation in clinic went fine. Signed up on the day. Aligners arrived several weeks later. Had the fitting appointment and there were attachments put on my teeth. Wasn’t told I’d need this before. Was also asked if I had seen the chewies on social media, I said no, and they explained what they were.

Very heavy staining on my attachments the day after I got them put on. Teeth turned FLUORESCENT yellow. Was mortified. And very upset that I wasn’t advised to stay away from staining foods. Had to rush back to London (I live 2 hours away) for an emergency appointment as I had a wedding to attend that weekend, to see if they could fix it.

The dentist told me that it was the excessive bond that was stained and he did his best to remove it and told me to avoid staining foods during treatment. Not all of the yellow was removed but it was better than the fluorescent highlighter yellow I walked in with. So far I am disheartened. I was very happy with my natural teeth and just wanted to refine them slightly. Now my teeth, which I am used to receiving lots of compliments on, look significantly worse with the attachments and the yellowing, than my natural teeth did before I started treatment.

I feel like the initial consultation didn’t give me all the information I needed, and the “have you seen the chewies on social media?” comment at my fitting appointment made me realise that this is a very social media forward based company and because they assume people watch a lot of their online content, they sometimes fail to give adequate information. I do wonder if this is why they didn’t tell me at my consultation that most people need refinement trays (they thought I must already know), or if this was intentionally withheld from me to influence my decision on the day.

I was told at my consultation that if I need refinements after treatment, my first set of refinements will be free. This sounded great at the time, because I thought “wow, they’re so confident in their approach that they’re even willing to fix it for free if I’m not happy!”. Now I’ve done more research, I’ve seen that people are almost guaranteed to need at least one lot of refinements, if not two, and because I was given such a short course of trays (7 trays) I’m expecting to need at least one lot of refinements if not more. I will inevitably have to pay for them if the first lot of refinements don’t give me the end result I was shown on screen at my consultation. This company used to include two sets of refinements in their packages, and now it is only one. I presume this was to save on their own costs.

I wish there was more transparency re refinements at the consultation, and that I was told before paying that refinements aren’t a “just in case” type of thing, and that they are in fact more common than not, and that the majority of people who do Invisalign treatment need at least one set of refinements. It’s important to note that many other providers offer an unlimited amount of refinements included in your package, so while this company may appear to be affordable at first glance, it will more than likely end up costing you more before the end of treatment.

This company has also had a huge price increase as they’ve gained popularity as I have paid £1495 for 7 weeks of treatment and I know others that have gone with the same company and paid less. One person paid £1000 for 14 aligners (lite), so I don’t feel great knowing I paid 50% more for 50% less. Someone else I know paid £1200 for the moderate package which is 15-20 aligners. In comparison, my £1495 for the express plus package for 7 aligners doesn’t feel like such a great deal.

I should also add that the majority of Invisalign customers are given a lens to take the photos and upload on the app, but this company provides cheek retractors instead. I have tried my best to take the photos with these and it’s just a bit of a faff. The lens looks easier to use, and it just feels like this company are trying to cut corners to save on cost, although I can’t be sure why they chose the cheek retractors over the lens.

The one thing I will say is that the customer service is great. The staff have all been lovely, but I know the biggest selling point for this company is the price, so I just wanted to warn people that it may not end up being as affordable as you think, and prices have gone up significantly in less than a year. And to also warn people not to eat staining foods and drinks during treatment!

I signed up initially as price was good then I went to the Islington practice which is where issues started:
1) Dentist was in the room for c3minutes - rest of the time I was just with Fatma the sales rep
2) After dentist left, and I said I wanted time to review docuemnts and treatment plan after I left, she pressurised me into signing up on the day saying that I could always backout within 14 days
3) When I reflected on this, and looked up reviews on Reddit, it was clear IB4U are not experts in this field and just trying to make money. If you are doing something health related, don't give up on quality for price.
4) I emailed and texted to cancel, as I was told I can do, now 10 days later I still have had no confirmation (and I cannot cancel directly with Tabeo, the 0% financer, as it has to come from IB4U)

Shocking service, dubious quality of outcome - reccomend not to use

Note - most reviews on Trustpilot are just after the initial call, as IB4U offer financial reward for Trustpilot reviews at that stage. So most reviews are off this small, and most insignificant step in the journey.

So far the experience has been great. I had an initial consultation with Harley, who was super helpful and friendly, explaining everything in detail and booked my next consultation in promptly.

Troy was very formal and informative and made me feel very comfortable before my visit next month

Had a great insight into the process with Troy, it was a quick and easy call get me started on my Invisalign journey! Super helpful.

Staff were friendly and approachable. I spoke to Josh who was patient and took his time to listen to my questions. I felt I had a good understanding of the process and pleased to have received a quick appointment to discuss the treatment packages!

Harley explained the booking process thoroughly and straightforward, including what to expect, and transparency on prices, which were really good! I feel really prepared for the next steps, thanks Harley!!

Harley made me feel very welcome instantly, answered all questions I had and made me feel at ease, highly reccomend these guys!

I have been waiting for months to receive both mine and my wife's retainers. Throughout this process, we've been asked to attend for re-scans twice due to delays with the Tabeo payment system, despite the issue being completely outside of our control.

Now that two monthly instalments have already been taken, I expected some progress. Instead, I've had to call several times, only to be told that our existing scans are still awaiting approval from the senior dentists at the Acton branch or that I have to come in again for a re-scan which is ridiculous. Weeks have passed without any meaningful update or communication.

I'm extremely disappointed with the lack of organisation and the repeated empty promises from the customer service team. A process that should have been straightforward has become unnecessarily frustrating, and proactive communication has been virtually non-existent.

I sincerely hope this is resolved promptly and that the company improves its customer service, as this experience has fallen well below expectations.

I went to the Leeds clinic and met the team. Each one of them was absolutely brilliant. So friendly, efficient and answered every question. I travelled from Sunderland and am looking forward to doing so for my fitting. I was unfortunately a victim to smile direct which I am sure a lot of their customers were. I was reluctant to spend even more money on retainers but they know exactly what they are doing and I’m so excited to see the results. 10/10 would recommend.

Everything has been great so far, made me feel very comfortable and answered any questions I had, they were very polite and im so happy to be going ahead with getting my invisiligns very excited and cant wait to see my results!

I am following up on my previous review because the clinic responded publicly and advised me to contact them directly.

I did exactly that. I contacted the clinic multiple times regarding my upper permanent retainers, which partially detached after only four weeks, and my request for a refund. Despite being told to get in touch, I still have not received a proper response or resolution.

I find this extremely disappointing. It is frustrating to be publicly told to contact the clinic, only to then receive no response after doing exactly that. I am still waiting for the matter to be addressed and for a response regarding my refund request. I have been trying to get in touch for months.

I hope the clinic will now take this matter seriously and respond to me directly.

Great customer service and advice, felt very comfortable discussing treatment and the process was smooth and straightforward. Thanks Harley!

I had my Invisalign video consultation with Harley today, and it was a great experience. He was friendly, professional, and took the time to answer all of my questions without making me feel rushed. He explained everything clearly and made me feel confident about starting my Invisalign journey. Thank you, Harley!

Consultation with Harley was straight forward, easy and effective. Answered all questions and was informative

The consultation went really well. All my questions were answered by friendly staff and I felt at ease with Negaad. The scan was really insightful and it was nice to see how my teeth would look like. The explanation of pricing was great and I was made aware of all options and reassured that this would be the lowest price for Invisalign that I could get. From the initial booking to consultation I felt like my needs were heard.

Great experience. I am an anxious person when it comes to anything to do with my teeth, but I have wanted liners for a very long time and I had a great experience at my first appointment. I was made to feel at ease and everything was fully explained to me by a very friendly team of staff.

What an amazing experience with invisablebraves4u from
Start to finish. I would
Highly recommend. 🥰

I chose to go to the Battersea Branch - Towards the end of my treatment, I had no prompt to book my review appointment, until I called myself. I then had my review and decided I needed refinements. Once my refinements arrived, I was told I was only able to collect them on a Sunday, which is incredibly inflexible for someone that doesn’t live locally. I then enquired if they could be posted, to which I was told there was an around an £18.50 charge and it would take 7-12 working days. This was too long so I decided to pick them up myself.

When I went to pick them up, I was told that they had already been posted. I had no communication of this, no tracking info, no address confirmation - I didn’t even pay the fee so I’m not sure why they were posted?

Terrible experience and really disappointed. This is a really personalised experience and I’ve been on my last aligners from the first round for 1 month now, when I usually change weekly. I have no idea when my aligners will arrive.