Ordered flowers to be sent to a friend recovering from surgery. Was very disappointed when I saw when visiting her. Very poor display, Definitely not worth the money . Would have been better buying... See more
Company replied
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My flowers were from Greenfingers in Worthing…..absolutely delightful mix of blooms, delivered on time, perfectly put together and lasting well. I enjoy seeing them and they lift my spirit every time... See more
Company replied
Le foto dei fiori sono molto belle. l'ordine è veloce C'è solo un problema, poco spazio per l'intestazione che oltre a Sara Pisani era: : Department Sudies of Psychosys - Institute of Psychiatric P... See more
Company replied
I ordered flowers to be sent to my daughter in Canada I chose the Bee Happy as the picture showed a bee on the vase. The bee has a special meaning to the family which is why I chose the display. My da... See more
Company replied
Company details
Written by the company
Interflora Italia - Il sito web interflora.it permette l'acquisto online di fiori, piante, regali e composizioni di fiori. Interflora garantisce la consegna in poche ore e ovunque in tutto il mondo grazie ai suoi 58.000 fioristi.
Contact info
Via Sorteni, 5, 20900, Monza (MB), Italy
- +390662207257
- infoclienti@interflora.it
- interflora.it
3.3
Average
25K reviews
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My order disappeared and so did the customer service team
Order confirmed but delivery’s not made. Tried all the phone numbers and email addresses I could find online. I even tried social media. No one responded. It’s a very important delivery for my client. I just wanted to know whether it’s delivered or not. If not, I wanted a refund and I moved on another. Now I wasted all my weekend trying to figure out whether they have delivered and my client still hasn’t received the welcoming bouquet. That’s simply not a good service I have to say. I will never book with the Interflora chain again.
27 June 2025
Unprompted review
Reply from Interflora
We are sorry that on this occasion you were not satisfied with our Organization.
order has been refunded
Reply from Interflora
Ti ringraziamo per il tuo gentile riscontro!
Reply from Interflora
We are sorry that on this occasion you were not satisfied with our organization. We have conducted a check and found no emails with this order number; therefore, we could not verify your report.
in anycase your order has beeen delviered
Tracking non disponibike
11 June 2025
Reply from Interflora
è con rammarico che prendiamo atto del suo malcontento in merito all’ ordine in oggetto.
Ci dispiace che nell'occasione lei non sia rimasto soddisfatto della nostra Organizzazione . Lavoriamo tutti i giorni per migliorarci
They scammed me and made me look so…
They scammed me and made me look so cheap, the flowers that I purchased looked nothing like the ones that my girlfriend received.
It was a daylight robbery!!!
13 June 2025
Reply from Interflora
Ci dispiace che nell'occasione lei non sia rimasto soddisfatto della nostra Organizzazione
abbiamo effettuato un controllo e non risultano mail con questo numero di ordine, pertanto non abbiamo potuto verificare la sua segnalazione
Ordine cancellato
8 June 2025
Reply from Interflora
Siamo molto spiacenti, ma abbiamo dovuto annullare il suo ordine a causa della mancanza di fioristi disponibili nell'area di consegna. 'odine è stato prontamente rimborsato
Simple and practical to order flowers
Simple and practical to order flowers. Good website
8 June 2025
Reply from Interflora
Grazie per la sua recensione positiva!
Order was supposed to be delivered by
Order was supposed to be delivered by 14 and it has not been delivered.
Customer service can barely speak Italian and has no clue on where the flowers are (as this is with another florist)
9 June 2025
Reply from Interflora
It is with regret that we acknowledge your dissatisfaction regarding the order in question. We are sorry that on this occasion you were not satisfied with our organization. We conducted a check and there are no emails related to this order number, therefore we were unable to verify your report.
in any case the order results delivered
There when I needed flowers far away
very professional, fast, very beautiful flowers and there when I needed to reach out to loved ones far away. thank you
7 June 2025
Reply from Interflora
Grazie per il suo feedback positivo!
They basically ripped me off
They basically ripped me off – I paid for a premium bouquet and got HALF the amount of flowers advertised in the pictures. Their customer service acknowledged that they put the wrong picture on their website but refused to do anything about it. Shitty service, incompetent team. Will not be ordering again.
4 June 2025
Unprompted review
Reply from Interflora
ci spiace che non sia rimasto soddisfatto nel ricordale che come da condizioni di vendita :le ricordiamo che come da condizioni di vendita :
“4.2 I prezzi indicati sul Catalogo online del Sito Web e/o nella Scheda Prodotto sono espressi in euro e si intendono iva inclusa e sono comprensivi anche dei compensi per l’esecuzione del mandato (compenso fisso per la gestione dell’Ordine e compenso variabile a percentuale sul prezzo di acquisto dal “Fiorista esecutore”), nonché delle commissioni per gli eventuali pagamenti effettuati con carta di credito e/o di debito. “
2.4 Le immagini e le descrizioni presenti sul Sito Web riproducono quanto più fedelmente possibile i Prodotti e gli Oggetti Regalo. Tuttavia, le foto e le descrizioni sono soltanto indicative. Talvolta gli omaggi floreali potrebbero arrivare a destinazione con fiori di colore o varietà diversa dalla foto a seconda della reperibilità. Ciascun Fiorista Interflora possiede una propria esperienza, sensibilità e realizza gli Omaggi Floreali sulla base di un determinato assortimento di prodotti freschi disponibili. Pertanto, Interflora non potrà essere ritenuta responsabile nell’ipotesi in cui il Prodotto ordinato presenti delle variazioni, nelle varietà e/o nel colore, rispetto alle fotografie e alle descrizioni indicate sul Catalogo.
non comprendiamo il reclamo dato che l'ordine è stato rimborsato
Lovely flowers, reasonable price, delivery on time
I wanted to order a bouquet of flowers for my sister who lives in Italy. InterFlora has a lovely selection of flowers at various price points. And you get to choose the date of delivery and a time slot. Adding a little something extra is also an option, such as a card or chocolates. The bouquet arrived today - on time - and my sister was very happy :) I am also very pleased with how easy it was to place the order and how smoothly the delivery went!
3 June 2025
Unprompted review
Reply from Interflora
grazie per il suo feedback positivo !
Flowers have never arrived
Flowers have never arrived. Still waiting 6 days later, and no answer by the customer service.
28 May 2025
Reply from Interflora
Gentile cliente,
ci scusiamo per il ritardo, in riferimento all'ordine in oggetto, siamo spiacenti di comunicarle che la mancata consegna è dovuta ad un problema tecnico per cui l’ordine è rimasto bloccato, pertanto abbiamo provveduto a cancellare l'ordine ed inoltrato la pratica all'ufficio rimborsi
il rimborso sarà visibile 24/48hrs sul metodo di pagamento utilizzato
le abbiamo inviato una mail in merito
I needed to send flowers from the US to…
I needed to send flowers from the US to a small town in Italy and Interflora was great. I was happy with the selections and the fact that a local florist would be used.
30 May 2025
Reply from Interflora
Grazie per il suo feedback positivo!
Reply from Interflora
grazie per il tuo feedback positivo !
The order di not arrived in the…
The order di not arrived in the established date. There was no notification of the status and order advancement or fulfillment. Terribile experience, five years ago was not like that.
24 May 2025
Reply from Interflora
Dear Customer, we sent you an email on this matter, please check.
Best regards
Reply from Interflora
Grazie per il feedback positivo !!
Reply from Interflora
Grazie per il feedback positivo !!
Reply from Interflora
gentile cliente
la ringraziamo per la sua recensione, lavoriamo per poterci migliorare ogni giorno, la sua soddisfazione è lo scopo del nostro lavoro, ci spiace che non sia rimasta soddisfatta al 100%
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