Insuristic Reviews 

168
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, offering clear guidance and expert advice during challenging probate situations. Consumers truly appreciate the extremely prompt responses and the remarkably straightforward process required for arranging policies. Some people also felt that receiving a prompt refund after selling their property made the entire ordeal remarkably stress-free. Reviewers noted that getting money back without encountering hidden cancellation fees or penalties added immense value to their overall experience. People frequently described the service as reliable, making a difficult time much easier to handle successfully.

What people talk about most

Service

Users describe positive interactions with service, highlighting an extremely smooth process from getting a... See more

Refund

People report positive experiences with refund, highlighting a prompt process and full pro-rata returns... See more

Staff

Consumers find staff to be positive, highlighting how helpful, responsive, and professional the team is... See more

Response time

Customers consistently note positive experiences with response time, frequently highlighting prompt answers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt responses, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed an unoccupied property insurance as our house sale was taking longer than initially anticipated and we had already moved into a rental. The entire process was extremely smooth, right from g... See more

Company replied

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

Excellent provider for unoccupied house insurance. Used following a death in the family and whilst probate and sale of property was going through. No fuss, easy process and reasonable cost. Even bette... See more

Company replied

Rated 5 out of 5 stars

After the recent passing of both my parents this year, and going through probate and the sale of there house I needed insurance and Insurastic were there to assist.The process was very easy from begin... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(168)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

The unexpected passing of a family…

The unexpected passing of a family member meant trying to figure out how to insure the now unoccupied home which had been passed on to my siblings and I. It was on the market longer than expected, but Insuristic offered a flexible and easy to navigate service. Very professional and would recommend.

1 June 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Lewis. We are pleased we could help you during a difficult time. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Fantastic service

Rob was so helpful, I needed house insurance to cover a property going through probate and being sold and he trailered it to suit what I needed. Once the property was sold he cancelled it no questions asked and issued a refund. Couldn't have been any more helpful! Would highly recommend!

2 June 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Sam. We are pleased you liked Rob's service and our approach to cancellations. All the best, the Insuristic team.

Rated 5 out of 5 stars

Great value and service

Simple and easy to insure the house while in probate. Great level of cover and customer service were always so helpful to answer any questions we had.

1 April 2026
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Reply from Insuristic

Thank you for your review Susan, and it's great to hear you liked our approach. All the best, the Insuristic Team

Rated 5 out of 5 stars

Great service

The website was easy to use and obtain a quote. Everything that was and wasn’t included was clearly detailed. For empty house/probate insurance I found Insuristic very competitive and when the insurance was no longer required because the house was sold, they responded promptly to my cancellation request. Great service.

26 May 2026
Unprompted review
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Reply from Insuristic

Thank you for your review. We are pleased we made this process easy for you. All the best, the Insuristic team.

Rated 5 out of 5 stars

5* - thank you

18 May 2026
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Reply from Insuristic

Thank you for your review, James. We are pleased you liked our early cancellation process. All the best, the Insuristic team.

Rated 5 out of 5 stars

Great value, great service !

Used unoccupied property probate insurance which was the best value I could find with good flexible requirements. As always the probate took longer than expected, but extending was super easy and still good value.
When cancelled due to sale got a prorata refund which wasnt expected and was handled really efficently.
Great value, great service !

6 May 2026
Unprompted review
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Reply from Insuristic

Thank you for your review, and we are pleased that you found our product to be of good value and liked our service. Our pro-rata refund process is fairly unique, so it's great you were able to get some money back. All the best for the future, the Insuristic Team.

Rated 5 out of 5 stars

Professional interactions and well priced

Professional, prompt service and competitive pricing for an unoccupied property. Quick response to enquiries and refund request was actioned with ease.

27 April 2026
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Reply from Insuristic

Thank you for your review, and we are pleased you liked our pro-rata refund approach. All the best, the Insuristic team.

Rated 5 out of 5 stars

Professional, frictionless Unoccupied Property Probate Insurance

Unoccupied property probate insurance is a very specific requirement which is covered in a very professional way by these guys.
The sign up process was smooth and easy. We had to renew our cover due to an extended probate process, which was also quick and easy.
When it came to terminating cover, I received a pro-rata refund, with no cancellation fee, on the same day that I applied for it.
Fully recommend

28 April 2026
Unprompted review
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Reply from Insuristic

Hi Andrew, thank you for taking the time to write a review of your experience. We are pleased you liked our process and service. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Practical empty property insurance

I bought insurance for an empty property some distance away. There were no onerous requirements on me and I got well thought out cover at a great price. Best of all, if you need it, you can get a refund for the remaining time at any point.

30 March 2026
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Reply from Insuristic

Thanks for taking the time to leave a review Kevin, and we're pleased you liked our policy. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Great to deal with.

Great to deal with.
Supporting my insurance needs and quick turnaround times for refund.

17 March 2026
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Reply from Insuristic

Thanks for your review Ian, and it's great to hear you liked our service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

We were worried after a nightmare…

We were worried after a nightmare tenant left, owing us a small fortune, that the house would be empty until we could sell it. The insurance took a weight off our mind, until the the sale completed. Thank you for good service and prompt repayment of unused time on the policy. Thank you again.

24 March 2026
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Reply from Insuristic

Hi Chris, thank you for your review and pleased we took a weight off your mind. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Couldn’t have asked for better service

Couldn’t have asked for better service. Quick, simple, easy to understand. Wish I had found them sooner!

27 March 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Tiffany, and pleased you liked our service. All the best, the Insuristic Team

Rated 5 out of 5 stars

Unoccupied property insurance with excellent service.

We insured my late mother's house while the sale was going through. Her usual company would not provide unoccupied house insurance and Insuristic were excellent at coming up with a flexible policy with conditions that were much less onerous than other companies.

When we sold the house they gave us a pro-rata refund with no cancellation charges. This was paid within an hour of me requesting cancellation. A superb level of service. A highly recommended company.

31 March 2026
Unprompted review
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Reply from Insuristic

Thank you for taking the time to write this review, and we are pleased you liked our service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

I purchased an empty home insurance…

I purchased an empty home insurance policy from Insuristic and had a great experience. The process was simple and straightforward, and I was able to get exactly what I needed—a short-term policy for 6 months.

One of the best features is the flexibility to cancel at any time, which gave me added peace of mind. I also received prompt and helpful responses to my questions, making it much easier to make a decision.

Overall, a great place to buy home insurance. I would definitely recommend Insuristic to others.

17 March 2026
Unprompted review
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Reply from Insuristic

Thank you for your lovely review Kumar, and we are pleased you liked our service. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Probate/empty property insurance

We used Insuristic to cover
our mum's property following her death when the existing insurance company were not prepared to insure an empty property.
We found them very efficient and the conditions of the cover were not as prohibitive as some other companies we looked at.
When the property was sold we got a pro rata refund of the premium paid with no cancellation fee

10 March 2026
Unprompted review
Insuristic logo

Reply from Insuristic

Hi Sally, thank you for your lovely review. We are pleased you liked our policy and service. All the best, the Insuristic Team.

Rated 1 out of 5 stars

Insured an empty property

Insured an empty property

A pipe burst in the attic over the Xmas break

Claim not upheld due to small print stating I needed to have someone check the property every 7 days (which I did) but was required to take pictures of the outside and inside and log entry and exit times of the empty property

I’m sure if I’d done the above there would have been an additional clause to stop the claim.

Save your money

17 February 2026
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Reply from Insuristic

Hi Brett,

We are sorry to hear of your dissatisfaction following the rejection of your claim. But we must clarify the facts regarding the "small print" you mentioned for the benefit of our other customers.

Insuristic prides itself on transparency. Our unoccupied property policies are designed to be easy to understand and comply with, but like most unoccupied property insurance policies, they require evidence of inspection to remain valid.

In this case, the insurer declined the claim because you couldn't evidence the 14-day inspection requirement had been complied with, which is a condition of cover.

To ensure our customers are fully aware of these duties before they buy, we provide multiple clear notifications:

DEDICATED WEBSITE GUIDANCE: We have a specific section on our website titled "Insuristic’s Insurance Inspection Requirements". It clearly states that properties must be inspected once every 14 days and explains exactly how to stay compliant.

SIMPLE PHOTO EVIDENCE: Unlike many insurers who require formal written reports, we only ask for one photo of the front of the property and one inside to confirm entry, which should be shared with our underwriters in the event of a claim. This approach makes it easy to demonstrate compliance with the inspection condition to ensure a smooth claims process.

YOUR DECLARATION: During your online application, you specifically answered ‘Yes’ to the question: "Is someone able to visually inspect the property at least every 14 days?". This was then confirmed in your Statement of Fact.

INSURANCE SCHEDULE: The 14-Day Inspection Clause is printed on page 2 of both your quotation and policy schedules in a large, legible font.

Insuristic has done everything we can reasonably do to ensure that our customers are aware of this condition.

There is no small print; our guidance is designed to be clear so that our clients are not caught out when they come to claim.

The Insuristic Team

Rated 5 out of 5 stars

Found this useful when house unoccupied…

Found this useful when house unoccupied for indeterminate period. Liked the proportionate refund promptly given.

12 February 2026
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Reply from Insuristic

Thanks for your review Gareth. There aren't many insurance brokers with such a generous refund policy. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Website is clear and unambiguous

Website is clear and unambiguous, unlike other Companies who advertise Probate Insurance,
Questions on the application form were sensible and. crucially, were directed at Executors of the Estate.
Highly recommended.

13 February 2026
Insuristic logo

Reply from Insuristic

Thank you for your review John, and for your feedback. We're pleased we made things easy. All the best, the Insuristic Team

Rated 5 out of 5 stars

Rob was brilliant

Rob was brilliant, really helpful throughout process. Well done and thank-you!

9 February 2026
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Reply from Insuristic

That's great to hear, and thank you for your feedback. All the best, the Insuristic team

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