Insuristic Reviews 

167
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, highly knowledgeable, and providing professional guidance during difficult personal situations. Consumers highlight the remarkably quick response times and smooth communication when arranging specialist property insurance from start to finish. However, some customers also noted that obtaining a prompt, pro-rata refund upon selling their property was completely straightforward and hassle-free. Reviewers consistently appreciate the flexible service, easy setup process, and clear explanations provided by the team throughout the entire experience. People searching for reliable unoccupied house coverage found the entire procedure exceptionally stress-free and valuable.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the straightforward process... See more

Refund

Customers had positive experiences with refund, highlighting the prompt and efficient process of getting... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt answers to queries... See more

Staff

Consumers find staff to be positive, highlighting extremely helpful service and quick communication when... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses, clear communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to deal with father's death and the closing down of his estate which involved looking after an empty house for 6 months till it was sold. insuristic made insuring the empty property a breeze and R... See more

Company replied

Rated 5 out of 5 stars

Excellent provider for unoccupied house insurance. Used following a death in the family and whilst probate and sale of property was going through. No fuss, easy process and reasonable cost. Even bette... See more

Company replied

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to s... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(167)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple Probate Insurance with reasonable Policy conditions - Full Pro-Rata Refund & No Fees on Final Cancellation

Relatively simple to set up insurance for an uninhabited property going through a probate sale - with more realistic conditions than some policies around the frequency of carrying out inspections.
Once the property was sold, I received a full pro-rata refund for the unused portion of the Insurance, with no cancellation fees. Of course, this seems 'perfectly reasonable' - as with this type of insurance, all parties know from the outset that the policy will be cancelled as soon as the property is sold. However, 'perfectly reasonable' is not the norm when dealing with insurance !! So this was nice to experience.

3 August 2026
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Reply from Insuristic

Hi Peter, thank you so much for your review. We are pleased you liked our approach. All the best, the Insuristic team.

Rated 5 out of 5 stars

Extremely professional and…

Extremely professional and pleasant.Prompt response to queries

5 August 2026
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Reply from Insuristic

Thank you for your review Vicky, we are pleased you liked our service. All the best, the Insuristic Team

Rated 5 out of 5 stars

Thanks to Rob Faulkner for the great…

Thanks to Rob Faulkner for the great service. The company was really easy to deal with when arranging probate insurance.

11 August 2026
Unprompted review
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Reply from Insuristic

Hi AJ, thank you for your review. We are really pleased you found us easy to deal with when arranging probate insurance. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Rob's service is excellent

Rob's service is excellent, providing clear and concise information for our probate insurance requirements. His response time is quick and we were able to buy the right cover giving us piece of mind. We even received a refund because we cancelled the policy slightly earlier than expected. Highly recommended.

4 August 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Glenn. We are pleased you liked our products and service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Would
recommend.

20 July 2026
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Reply from Insuristic

Hi Julie, thank you for your review. It's great that you would recommend us. All the best, the Insuristic team

Rated 5 out of 5 stars

Probate property insurance - visit only every 30 days

Probate property insurance that actually provided reasonable cover and attendance at property only once every 30 days, unlike some insurance elsewhere that required a visit every week. Upon sale of the property Rob arranged for cancellation of the policy and refund of the unused period without delay. Would recommend.

24 July 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Lewis, we are pleased you liked our cover and service, all the best, the Insuristic Team

Rated 5 out of 5 stars

Great customer service

Easy clear application process. When we cancelled the policy due to the property being sold, Rob actioned a full refund for the outstanding period immediately, with no hassle. Great customer service!

13 July 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Anjila. We are pleased you liked our service. All the best, The Insuristic Team

Rated 5 out of 5 stars

Excellent

Quick reponse to enquiries, and easy to cancel policy when needed.

1 July 2026
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Reply from Insuristic

Thanks for your review Sophie. It's great to hear you liked our service. All the best, the Insuristic team.

Rated 5 out of 5 stars

Good service

Quick, efficient service. Rob took time to explain everything involved and how it worked. Once the house was sold our refund was arranged very quickly. I wouldn’t hesitate to recommend.

4 July 2026
Unprompted review
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Reply from Insuristic

Thank you for your review, and we are pleased you enjoyed Rob's service. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Would recommend to anyone. Queries answered promptly and by a real human being.

3 July 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Karen, and pleased you liked our service. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Excellent price and customer service

Excellent service from Insuristic and a very reasonable price for unoccupied house insurance, which includes cover that other companies don’t.
I would happily recommend to others.
I had to end the policy prior to its full term due to the sale of the property. There were no fees charged and I even got the balance refunded which was excellent service

6 October 2025
Unprompted review
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Reply from Insuristic

Hi Eric, thank you for your review. We are pleased you liked our service and our approach to cancellations. All the best, the Insuristic team.

Rated 5 out of 5 stars

Excellent service from Insuristic.

We needed unoccupied property insurance while our house was empty pending sale and the whole process was straightforward from start to finish. Communication was prompt, the cover was easy to arrange, and everything was explained clearly.

When the property sale completed, the policy was cancelled immediately and a full pro-rata refund issued with no cancellation fees, which was a pleasant surprise and not something every insurer offers.

A particular thanks to Rob for being helpful and responsive throughout.

Highly recommended.

19 June 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Laura. We are pleased you liked our service and approach to cancellations. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Great Service and Customer Care

When my parents had to move into residential care I didn't know where to start in obtaining insurance cover for their property. Many insurers do not want to cover properties left empty in such circumstances, including the company my parents had been with for many years. Rob at Insuristic was so helpful, explaining everything and being there to guide me through a very stressful time. The price was very reasonable and I was pleasantly surprised to receive a refund on the policy once the house was sold, with no cancellation fee.
The service I have received has been truly 5🌟 I'm so pleased that I found Insuristic and I highly recommend them if you find yourself in a similar situation.
Thank you 🙏

18 June 2026
Unprompted review
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Reply from Insuristic

Thank you for your lovely review Elizabeth. We are so pleased we could help and that you liked Rob's service. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Brilliant and empathetic service

Brilliant and empathetic service. Highly recommended.

11 June 2026
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Reply from Insuristic

Thank you for your review, and we are so pleased you liked our service. All the best, the Insuristic team.

Rated 5 out of 5 stars

Highly recommended

Good price, easy to deal with and when the house sale was completed sooner than I’d allowed for, the unused portion of the premium was very quickly calculated and repaid. Hope I don’t have to but wouldn't hesitate to use again.

1 June 2026
Unprompted review
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Reply from Insuristic

Thank you for your review; we are pleased you liked our service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Unoccupied Property Insurance

I took out unoccupied property insurance for my late father’s house. The process with Insuristic was straightforward and easy to arrange. When the house was finally sold after 7 months Insuristic were very prompt in refunding the remainder of the policy. Would highly recommend them.

29 May 2026
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Reply from Insuristic

Thank you for your review Stephen, and we are pleased you found insuring with Insuristic straightforward. All the best, the Insuristic Team

Rated 5 out of 5 stars

The unexpected passing of a family…

The unexpected passing of a family member meant trying to figure out how to insure the now unoccupied home which had been passed on to my siblings and I. It was on the market longer than expected, but Insuristic offered a flexible and easy to navigate service. Very professional and would recommend.

1 June 2026
Unprompted review
Insuristic logo

Reply from Insuristic

Thank you for your review Lewis. We are pleased we could help you during a difficult time. All the best, the Insuristic Team.

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