Instacoins Group logo
Visit website

Instacoins Group Reviews 168

•
TrustScore 4.5 out of 5

4.4

Cryptocurrency Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sarah is a very professional & friendly agent, most helpful too. She patiently answered all my questions knowledgeably & to satisfaction! And very prompt too--as she has sent the email to help with... See more

Rated 5 out of 5 stars

I was very ignorant about crypto. I have tried 6 different crypto exchanges....their customer service was bad to off the chart terrible. Instacoins's customer service is absolutely fantastic. I hav... See more

Rated 5 out of 5 stars

The individuals whom provide the customer care are caring and patient. They make you feel special and important on a personal level. It’s difficult to explain it to put into words but I’ll try. This... See more

Rated 1 out of 5 stars

Useless service. Go through all the steps of the registration process. Including personal information and private information like income and expenses. Try to fund my account and get a email to say th... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Established in 2018, Instacoins is a regulated digital currency provider specializing in the sale and transfer of the cryptocurrency, Bitcoin. Our vision is to create effortless access to digital currency for people from all walks of life. Whether an experienced blockchain expert or a complete beginner, our fast, easy-to-use and secure system will assist you in opening your financial world up to the currency of the future. With one of the most intuitive platforms available, you can purchase Bitcoin using a credit/debit card or bank wire within only a few minutes.

Contact info

You should know

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Helpful service agents

I received a call from an agent named Rey, I did not understand the verification process and why my documents were denied she was extremely helpful in explaining the process and explaining how I can get my documents verified. I would definitely recommend instacoin support to anyone.

24 September 2021
Unprompted review
Rated 5 out of 5 stars

I have never had a good experience with…

I have never had a good experience with customer service, many services take time to answer questions or do not provide help! but in this application I have had great support and kindness, which of course generates in the clients that we want to recommend it! excellent service with support and customer service from the staff

24 September 2021
Unprompted review
Rated 5 out of 5 stars

The service is always fast

The service is always fast. The answers are always on point as well. Agents are there to help and are very helpful and knowledgeable.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Sarah A.

The individuals whom provide the customer care are caring and patient. They make you feel special and important on a personal level. It’s difficult to explain it to put into words but I’ll try. This world would be a better place if everyone could both be treated this manor and treat other this way. Thanks again.

7 September 2021
Unprompted review
Rated 5 out of 5 stars

I was new to the entire process and…

I was new to the entire process and received the BEST help. Dante was extremely patient with me and I truly appreciated that! He took his time with me and answered all of my questions. Thanks again!!!

4 September 2021
Unprompted review
Rated 5 out of 5 stars

Mikky was Awesome!

Mikky was awesome. He/she was very patient, knowledgeable and explained all the steps clearly. I have had an amazing instacoins experience and will share with all of my team mates!
ALOHA from Hawaii!

3 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look