Incontinencechoice Reviews 

809
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptionally high quality of the personal care products offered. Consumers consistently note that placing orders on the website is straightforward, while prices remain competitive compared to major physical retailers. However, some people mentioned experiencing frustrating delivery delays and poor handling of parcels with specific external courier services used for shipping. Additionally, a few reviewers noted occasional issues with improper product sizing, tight elastic, or unexpected leakage during overnight use.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting rapid shipping times, timely arrivals, and... See more

Product

Customers had positive experiences with product, highlighting the great value, comfort, and wide range of... See more

Order

Users describe positive interactions with order, highlighting an easy online process and prompt, rapid... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the products they ordered.... See more

Service

People report positive experiences with service, highlighting swift shipping and efficient handling.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Goods arrived in a timely fashion. Have used before so know the product (sensitive body wash) is really good. Ordering was easy. The only slight issue was the state of the package - which probably... See more

Rated 5 out of 5 stars

Discrete packaging and quality products for much less than in the shops Would quite like a FAQ page, eg what is the best thing to wear under thinner materials or white trousers I recently wore a... See more

Rated 4 out of 5 stars

Still waiting to receive these. Cannot blame Incontinence Choice as my order was despatched the day after the order. However delivery by Evri has been very disappointing as they've had it for 6 days a... See more

Rated 5 out of 5 stars

A Superb Experience I can highly Recomend this Company for all your needs. Having bought from them several times now I appreciate their performance with Super Speedy Delivery and an Excelent Produc... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

809 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(809)

689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

great service, poor product

The service was great. The product is unwearable. It’s a giant, thick, crinkly slingshot. It is so thick, it doesn’t really fold. Really disappointed.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could

This company has you at their mercy if you need specialist beds for people that need them

The ordering was awful , website kept crashing
Then website would not load over and over

Had to try over and over then , I had to use PayPal as it their site would not accept any of my cards m yet had money in my cards to cover payment

Order arrived with severe damage on box

I had to spend hours on their live chat and phone line to try get the issue rectified

I was told pictures I sent , they couldn’t see as was a small live chat

Then I called and got Male member of staff member who could not be annoyed talking to me
I asked for a manager and was told
“ Monday is a busy day for people ordering on our phones and site”
I don’t know when you will get a call back from manager as we are too busy to deal with you!

He Tried to get rid of me!

I hung up & I called back and got a very helpful female member of staff, who finally passed me on to a manager
She was helpful doing this for me

The manager became a nightmare and I stood my ground getting issue rectified

Ps
Any issues people may have with their deliveries, please do not open your box as it invalidates issues!!

This company is awful!

Takes money and sends products damaged m then do not care about customer
It’s terrible to try and get sorted out

I did get my issue rectified in end after hours of upset this firm caused me
I know my rights as a consumer

I would never use again!

27 July 2026
Unprompted review
Rated 4 out of 5 stars

I'm 86 & have trouble washing my hair…

I'm 86 & have trouble washing my hair as bending over is a problem.However,I tried the hair washing caps,very easy to use & I can sit down whilst using it,Followed ins

tructions,very easy, hair felt clean & just towel dried,I will no douby buy again.Thankyou.Pauline Andrews{Mrs}

28 July 2026
Unprompted review
Rated 4 out of 5 stars

Goods arrived in a timely fashion

Goods arrived in a timely fashion. Have used before so know the product (sensitive body wash) is really good. Ordering was easy.
The only slight issue was the state of the package - which probably was the fault of the delivery company - it was torn and the package looked like it had been trodden on (boot mark on package and one of the bottles was disfigured - fortunately it was the top corner, no leakage and hasn't affected the ability to use the produce

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Company and product ok. Very poor delivery service

The service, product and price were excellent from your company. Sad to say it was let down by a very poor delivery service. Despite leaving instruction with the courier to put the box in the enclosed porch. He left it on the doorstep in full view of everyone going past the house.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazingly fast delivery

Amazingly fast delivery, Ordered Saturday and they were delivered today (Monday!) They were very well packaged and look excellent quality. Overall very impressed.

27 July 2026
Unprompted review

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