Incontinence Supermarket Reviews 

10,425
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the prompt delivery, reliable service, and reasonable pricing of the products available on the website. People also genuinely appreciate the incredibly helpful staff, the straightforward online ordering process, and the clear communication regarding all upcoming deliveries. Some reviewers were not happy with delivery issues caused by the courier service used for shipping. A few other people also felt that initial dispatch times could sometimes be a little slow. Some consumers noted occasional unexpected delays and difficulties when tracking their parcels through the carrier.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrivals, speedy... See more

Order

Users describe positive interactions with order, highlighting how easy it is to place purchases online and... See more

Product

Reviewers mention positive feedback about product quality, pricing, and performance. Consumers appreciate the... See more

Service

Customers consistently note positive experiences with service, highlighting professional, efficient, and... See more

Price

Clients share positive opinions on price, highlighting competitive and reasonable costs for quality items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having the regular order was good with appropriate reminders about when the next delivery.is due. However, you need to change delivery companies.The previous company - delivered DX - ifI remember was... See more

Company replied

Rated 5 out of 5 stars

Having recently needed to use your company because of health reasons. I have received nothing but the best service, quality of products also an excellent delivery service so far. Thank you for de... See more

Company replied

Rated 5 out of 5 stars

We are on a monthly prescription. After the initial setting up, there have been no issues. I get an email to say the order is upcoming, then another to say it’s on its way. Easy to communicate if nece... See more

Company replied

Rated 5 out of 5 stars

This is a great place to get your incontinence supplies, its also worth looking at their website as they do far much more than I ever imagined. I have used this supermarket for a few years now and can... See more

Company replied


Company details

  1. Medical Supply Store
  2. Toiletries Store

Written by the company

Incontinence Supermarket provides a large choice of incontinence products at the best value. Discover ranges of pads, pants, belted briefs and all-in-ones from several reputable brands. You can now shop by level of incontinence, gender or type of products to find your way easier through the site. Among the brands we feature, you will find Tena, ID, Lille, Attends, Abena, Conti, Kylie and many others.

Free Next Day Delivery*

* On all orders over £75

* On all orders over £75
Because we understand the discreet nature of our products, we do offer for all deliveries free of charge a rapid discreet service. That means that if you purchase from us, ONLY you will be aware of the content of the package.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(10,425)

1,432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The delivery service was terrible !

The delivery service was terrible !
My parcel was dumped at another house in the area and only reached me because these people happened to know me and brought it round.

17 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us a review. We apologise for the experience you had with the courier.

Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate. Placing an order was straight-forward, and the seller kept me informed of the status of my order. It then arrived when expected.

17 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

Fab company

Lots of choice, competetive prices. Quick delivery. Good quality

15 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

Great service, great price, all good!

Great service, best price I could find, far cheaper than anyone else online — very affordable, which is a blessing, and I’m grateful for that. Items arrived quickly and were securely and, thankfully, discreetly packaged. Overall a very good experience while shopping for something I wish I didn’t need at 45 years of age (incontinence pads). Thank you.

15 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

My delivery went astray it seems and my…

My delivery went astray it seems and my experience with the delivery company was dire. I contacted your customer service department who resubmitted the order and it was delivered promptly by an alternate delivery company the following day. Very grateful and good service

15 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

Fast discreet delivery

Fast discreet delivery, always available to help. Great prices.

13 August 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

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