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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the constant updates and communication throughout the order and delivery process. Many people appreciate the speedy service and the fact that their orders arrived on time and in good condition, even for items sourced internationally. The ease of ordering online and the quality of the products received are also frequently mentioned as positive aspects. However, some customers also noted longer than expected delivery times, with a few instances where orders took several weeks or even months to arrive. There were also occasional reports of incorrect items being delivered, damaged goods, or missing components in their parcels.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising good communication, prompt... See more

Order

Reviewers mention positive feedback about order. Many customers appreciate the constant updates and... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the good quality... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and speedy service,... See more

Quality

Users describe positive interactions with quality. Many customers are very happy with the superb quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more

Rated 5 out of 5 stars

I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more

Rated 5 out of 5 stars

Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.

Company replied

Rated 5 out of 5 stars

The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more


Company details

  1. Online Marketplace

Written by the company

Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy

So easy, no involvement with couriers or customs, great service from start to end1

30 March 2026
Rated 5 out of 5 stars

Was easy to order

Was easy to order. Was kept in the loop all the time regarding shipment, and delivery dates. Delivered on time.
Efficient service.

20 March 2026
Rated 5 out of 5 stars

Reliability in everchanging & uncertain times.

My order was placed and confirmed on the 24 of Feb 2026 with an expected delivery time of between 10 March 2026 and 24 March 2026. Despite the Middle East conflict that broke out on the 28 of Feb 2026, my order was delivered on the 13 of March 2026. What was impressive is that Import It All had to reroute their shipping from their Dubai hub to Europe and were still able to keep to their expected delivery time at no additional cost to myself when global trade logistics had to adapt overnight to the Middle East conflict.

13 March 2026
Rated 5 out of 5 stars

I was kept informed from purchase to…

I was kept informed from purchase to delivery of where the order stands. And though the war and supping challenge the company went far and above.to.get the order to me.The delivery company was friendly and swiftly withe the delivery. Thank you so much.

13 March 2026
Rated 1 out of 5 stars

It took close to three months for the…

It took close to three months for the order to be delivered. You should follow the process yourself and inform me, not expecting me to follow the process. Next time first find out whether the product is ready for delivery before expecting full payment.
The use of some items is clearly seasonal and can be filtered using AI. In this case the unit is going to wait for a year to be used for making jam.
A red light is required to warn your company to cancell such orders, communicating with the client.
I gave you 1 star which is the best I could do, waiting that long. Think of offering alternatives when delivery exceeds a limited time.
Regards. Smitty. Mistergreen Enterprises

9 March 2026
Importitall logo

Reply from Importitall

Dear Smitty

Many thanks for your feedback, it is appreciated.

You are 100% correct, this order was severely delayed. We sometimes are at the mercy of suppliers, and with more then 500 million items on sale, we do try our best to manage suppliers accordingly.

I see we did keep you updated and gave you the option to cancel and refund if you were not willing to wait. We did hound the supplier for information, and did deliver as quickly as we possibly could.

Once again we do apologize for the inconvenience caused, and hope we get the opportunity in the future to show you how we normally process orders.

Rated 5 out of 5 stars

Amazing service

Amazing service, regular updates from the time I placed my order right to my door.
I will surely use your services again

6 March 2026
Rated 5 out of 5 stars

It was my first time buying from the…

It was my first time buying from the platform something otherwise I wouldn’t get locally. The service is awesome and I will definitely use it again. There is only one request I have to make, please give us an option to edit or cancel the cart as we dim fit, it’s really disturbing that if I change my mind and want something different, I must wait for the cart to expire or for u to cancel it which happens many days after if I didn’t proceed to payment.

5 March 2026
Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience. The products that spend all my expectations or was compatible with what I needed it to be with and I'm just overall pleased.

4 March 2026

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