I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.6
Excellent
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was an amazing experience
It was an amazing experience. The products that spend all my expectations or was compatible with what I needed it to be with and I'm just overall pleased.
4 March 2026
Support and product advice was great.
17 February 2026
Happy Customer
I could not find this product in South Africa for 15 years and was pleased that Import it All could secure and deliver the specific item. Professional service and met deadline delivery before time
13 February 2026
Company very efficient
13 February 2026
Service, communication, experience
Excellent service, communication all the time from order to delivery, product exactly as advertised.Delivery excellent.Wil recommend to anyone.
11 February 2026
I ran a bit late from an errand and…
I ran a bit late from an errand and Sipho acommodated me
10 February 2026
Well informed and quick
What made my experience great was that i was notified the whole way. Even the delivery driver was nice & friendly.
2 February 2026
Every thing went as promised
2 February 2026
Communication were very clear and quick…
Communication were very clear and quick response on email enquiries. Friendly and helpfull
2 February 2026
On time, in good condition, and to my door
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and would take long.)
12 January 2026
I was waiting for the product for about…
I was waiting for the product for about one month. If I knew it would take so long, I would have ordered it myself from Temu. An only one item was delivered instead ordered two. Apparently no stock by supplier. Pathetic. Good luck with other clients. I will not be using your services any more. Regards, JG.
12 January 2026
Reply from Importitall
Dear Customer
Many thanks for your review, it is appreciated.
We do rather clearly display our delivery times on each product page, during the checkout process, and finally - on order confirmation. We do not try to mislead customers in any way, and customers can choose if they wish to order the item based on the delivery time.
Looking into your order, yes, you ordered the last unit. We immediately let you know and gave you the choice to cancel the entire order, or just the one unit. We can sadly run short of stock from time to time.
We do hope to see you again in the future!
Kind regards!
Nickelback record
Always best customer service and they make sure the parcell will arrive in perfect condition. thanks again i'm very happy with the nickelback record and the perfect condition it arrive
12 January 2026
Great company to order from
I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process.
These are complicated orders as they are sourced from overseas and have to clear customs in South Africa. And yet they still manage to keep you informed and up to date, even through the festive season.
No excuses and scams, just excellent service.
12 January 2026
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