Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more
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Review summary
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Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
Company replied
Exceptional good customer service - I had trouble fitting the lock and 'I love parcels' were very patient in guiding me through the problem. Even sent me a spare as a precaution to the original one b... See more
Company replied
So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more
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Company details
Written by the company
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contact info
Basin Bridge Lane, CV13 6JJ, Nuneaton, United Kingdom
- 02476 993 079
- hi@iloveparcels.com
- iloveparcels.com
4.4
Excellent
268 reviews
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Replied to 88% of negative reviews
Typically replies within 1 month
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Very happy with my purchase from…I love parcels
Very happy with my purchase from Iloveparcels. Easy process from choosing a product to receiving it. Would highly recommend Iloveparcels. My wall mounted personalised letter box is just perfect.
27 September 2023
Reply from I Love Parcels
Hi Pauline,
Thank you for such a lovely review.
We’re delighted the whole process felt straightforward from start to finish and that your personalised wall-mounted letterbox is just perfect. That’s exactly the experience we want every customer to have.
We truly appreciate the recommendation and you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Arrived to delivery time
Arrived to delivery time, good quality product, easy to install.
18 September 2023
Reply from I Love Parcels
Hi,
Thank you for your review.
We’re pleased it arrived within the expected timeframe and that you found it good quality and straightforward to install. That’s exactly how it should feel.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Brilliant product
Brilliant product, just as described 🙌🏻 One thing to note is the instructions for my box had fallen into the bottom compartment and I didn’t know the combination to unlock it. So I had to make a gadget to reach it..
11 September 2023
Reply from I Love Parcels
Hi,
Thank you for the brilliant feedback — we’re so pleased it was just as described.
And thank you for mentioning the instructions. They’re normally secured separately, but it sounds like they slipped into the lower compartment during transit. Fair play for the ingenuity in retrieving them!
We appreciate you flagging it and are glad it all worked out in the end.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi,
Thank you for your feedback.
We’re pleased the delivery was prompt and handled efficiently — that’s exactly the standard we expect.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Quick service
3 September 2023
Reply from I Love Parcels
Hi,
Thanks for the review — much appreciated.
We’re glad everything moved quickly and smoothly for you. That’s how it should be.
The I Love Parcels Team
Engineered for elegance. Built for life.
No problems with ordering or delivery
No problems with ordering or delivery. Nice looking box, but a bit expensive for what it is, I thought.
6 September 2023
Reply from I Love Parcels
Hi Kathy,
Thank you for your feedback.
We’re pleased ordering and delivery went smoothly and that you’re happy with how the box looks.
We understand that our products sit at a higher price point than some alternatives. Our focus is on build quality, finish and long-term durability, and we appreciate that value can feel different depending on expectations.
Thank you for taking the time to share your thoughts.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi,
Thank you for your review.
We’re pleased everything felt straightforward from start to finish — that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Easy ordering and quick delivery
Easy ordering and quick delivery. I was kept updated about delivery. The company that delivered the goods has a delivery hub local and was happy for me to collect.
3 September 2023
Reply from I Love Parcels
Hi,
Thank you for your feedback.
We’re pleased the ordering process was straightforward and that delivery was quick and well communicated. It’s also good to hear the local delivery hub made collection convenient for you.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi Linda,
Thank you for your review.
We’re delighted you’re pleased with the quality of the post box and that delivery was prompt. It’s always great to hear when everything comes together smoothly.
We really appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Parcel delivery box is well made and…
Parcel delivery box is well made and packaged fantastically. Why can’t all companies package their goods so well? Delivery was also quick. Would recommend and definitely use again. Thanks.
24 August 2023
Reply from I Love Parcels
Hi,
That’s brilliant to read — thank you.
We put a lot of care into how our boxes are packaged, especially given their size and weight, so it’s great to know that stood out. We’re also pleased delivery was quick and everything arrived safely.
Your recommendation really means a lot, and we’d be delighted to help again in the future.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi,
Thank you — we love that description.
Simple and quick is exactly how ordering should feel, and we’re delighted you’re pleased with the personalised finish. Those small details make all the difference.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Prompt delivery and my dog is very…
Prompt delivery and my dog is very pleased with his new bed
7 August 2023
Didn't take long to come and the post…
Didn't take long to come and the post box is very sturdy and looks modern
30 July 2023
Reply from I Love Parcels
Hi,
Thank you for your review.
We’re pleased it arrived quickly and that you’re happy with the sturdiness and modern look. That balance between strength and clean design is exactly what we aim for.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Terrible experience
Terrible experience. I had a notification to say my item was being delivered, so made sure I was home, to then be notified on the day my delivery was cancelled. I had akso arranged for a handyman to come the next day to put the postbox up on the wall, which of course had to be cancelled. I tried numerous times to telephone the company; no one answers. I emailed to be told a cock and bull story. When the post box arrived, it should be noted there are not any instructions included. There were scratches on the front of the box and the cover over the opening for the letters to be posted is slightly bent. Yes, I could have complained again, however I have family issues currently that take priority over this.
It should also be added that a near identical letter box can be found on Amazon for £40- so nearly a £100 cheaper!
24 July 2023
Reply from I Love Parcels
Hi,
We’re sorry to read this, as it’s never our intention for a customer to feel disappointed.
While we dispatch within the timeframes stated at checkout, delivery dates are ultimately managed by the courier and can occasionally change at short notice, which we understand can be frustrating.
If an item arrives damaged, our standard process is to request photographs so we can assess and arrange a replacement where appropriate. We always aim to resolve such matters promptly and fairly.
We also recognise that while some products may appear similar online, differences in materials, finish and construction can significantly affect quality and longevity.
We take feedback seriously and continuously work to improve both our products and communication.
The I Love Parcels Team
Engineered for elegance. Built for life.
Very happy customer
Fast free delivery, easy ordering. I am very happy with my wall mounted post box even the postman commented on it saying it was one of the nicest he has seen, the box has a wide slot for post so ideal for larger letters/small parcels, great design with bar inside to stop post falling out when door opened. Over all very happy.
26 July 2023
Reply from I Love Parcels
Hi Trudi,
What a lovely review — thank you.
We’re so pleased you’re happy with your wall mounted post box, and we have to admit, we love that even the postman approved. That’s always a good sign.
It’s great to hear the wider slot and internal safety bar are doing exactly what they’re designed to do. Practical, secure and good looking is the goal.
We really appreciate you taking the time to share such detailed feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Excellent product and prompt delivery.
26 July 2023
Fast delivery
25 July 2023
Well worth the money
Delivery was quick well packaged love this postbox look great on the wall goes well with my new door
4 July 2023
Fast and efficient service
Fast and efficient service. Customer service was excellent. Had a problem, which was resolved without fuss.
Very impressed
11 July 2023
Took ages to finally get the product as…
Took ages to finally get the product as it was out of stock
I was offered an alternative for another 100.00
When the item was in stock everything went well
We have not used the product yet as we are now waiting for the gate installation team to come back
2 July 2023
Reply from I Love Parcels
Hi Jon,
Thank you for your review.
At the time, the product you were initially interested in was out of stock and therefore not available to purchase. Once it returned to stock, your order was placed and dispatched within our normal processing timeframe.
We did suggest an alternative model as an option while you were waiting, along with the possibility of adding a finishing frame, but appreciate that you preferred to wait for the original item.
We’re pleased that once the item became available, everything proceeded smoothly, and we hope installation has since gone well.
The I Love Parcels Team
Engineered for elegance. Built for life.
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