Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more
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Review summary
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Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
Company replied
Exceptional good customer service - I had trouble fitting the lock and 'I love parcels' were very patient in guiding me through the problem. Even sent me a spare as a precaution to the original one b... See more
Company replied
So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more
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Company details
Written by the company
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contact info
Basin Bridge Lane, CV13 6JJ, Nuneaton, United Kingdom
- 02476 993 079
- hi@iloveparcels.com
- iloveparcels.com
4.4
Excellent
268 reviews
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Replied to 88% of negative reviews
Typically replies within 1 month
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Great quality product easy to install…
Great quality product easy to install and looks amazing.
8 December 2023
Reply from I Love Parcels
Hi,
Thank you for your lovely review.
We’re really pleased you found it easy to install and that you’re happy with the quality and finish. It’s great to hear it looks amazing in place.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Medium parcel box can accommodate a larger parcel than the competition.
I bought the medium parcel box because, although it was more expensive that the other choices, it will take a larger size of parcel. Delivery was quicker than the date first given.
13 December 2023
Reply from I Love Parcels
Hi,
Thank you for your feedback.
It’s great to hear the medium parcel box is doing exactly what you needed it to — capacity is often the deciding factor, so we’re pleased it’s accommodating larger deliveries for you.
We’re also glad it arrived sooner than expected. That’s always a bonus.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
A solid, sturdy box you can trust
I was very pleased with my purchase of an extra large parcel box. It arrived very promptly, well packed on a pallet. It was very well made and very sturdy. The design also seemed sensible and suitably secure. Whilst not every courier will use it, it has been well received by those who do.
13 December 2023
Reply from I Love Parcels
Hi,
Thank you for such thoughtful feedback.
We’re really pleased you’re happy with the build quality and sturdiness of the extra large parcel box. Delivering on strength and sensible design is exactly what we focus on, so it’s great to hear that’s been your experience.
It’s also good to know it arrived safely and well packed — larger units deserve that extra care.
We appreciate you taking the time to leave such a detailed review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi,
Thank you for your review.
We’re pleased everything arrived quickly and that the modern, simple design has hit the mark. That clean aesthetic is exactly what we aim for.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great product, great service
30 November 2023
Reply from I Love Parcels
Hi Paul,
That’s brilliant to hear — thank you.
We’re delighted you’re pleased with both the product and the service. Feedback like this really does mean a lot to the team.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great service and product
Great service and product, looks fantastic and provides a secure way of dealing with parcel deliveries whilst we are away from the home.
30 November 2023
Reply from I Love Parcels
Hi,
Thank you for your kind feedback.
We’re really pleased to hear you’re happy with both the product and the service, and that it’s giving you peace of mind when you’re away from home. That’s exactly what a parcel box should do.
It’s also lovely to hear it looks fantastic in place.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Post box
Very quick efficient service. The parcel box exceeded expectations in it’s quality in every way.
28 November 2023
Reply from I Love Parcels
Hi,
Thank you for your feedback.
We’re delighted the parcel box exceeded your expectations — especially in terms of quality. That’s exactly what we aim to deliver.
It’s also great to hear the service was quick and efficient from start to finish.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Would purchase again
the post box was of good quality and looks nice on the wall. Well packaged. few issues with UPS delivery but they are not the most efficient.
PLEASE BE AWARE you will need bigger raw plugs etc to ensure that with the buffers in place you can open the lid. My partner who is a craftsman and knows what he is doing said “ once again a company has put in the incorrect fixings
27 November 2023
Reply from I Love Parcels
Hi,
Thank you for your feedback — we’re pleased to hear you were happy with the quality and appearance of the post box, and that it was well packaged.
Around that time, we did receive feedback from a small number of customers regarding the supplied fixings on certain batches. This was reviewed and addressed to ensure appropriate fixings were included going forward.
As wall types and installation methods vary, we always recommend selecting fixings suitable for the specific surface to ensure correct spacing and operation.
We appreciate you taking the time to share your experience and are glad you would purchase again.
The I Love Parcels Team
Engineered for elegance. Built for life.
Good product - well made.
We have had the post box for over a week now. It looks good and the size is large enough for decent sized parcels and post for many days. Looks good and works well.
13 November 2023
Reply from I Love Parcels
Hi,
That’s great to read — thank you.
We’re pleased the size is working well for you and that it’s handling both parcels and post comfortably. It’s always good to hear when the capacity proves useful day to day.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Very good service
10 November 2023
Reply from I Love Parcels
Hi,
Thank you — that’s much appreciated.
We’re glad you had a positive experience and that the service met expectations.
Thanks for taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi Howard,
What a fantastic summary — thank you.
We’re thrilled you were happy with the product, the service and the delivery. That all-round experience is exactly what we aim for.
We really appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Fast delivery we’ll packed high quality…
Fast delivery we’ll packed high quality unit thank you
2 November 2023
Reply from I Love Parcels
Hi,
That’s great to hear — thank you.
We’re pleased it arrived quickly, was well packed and lived up to expectations on quality. Care in transit and a solid finish matter just as much as the design itself.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi Kay,
Thank you — we really appreciate that.
It’s great to hear you were happy with both the service and the quality. That straightforward combination is exactly what we aim to deliver every time.
Thanks for taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Speedy delivery
Speedy delivery. Well made product. Very pleased with purchase so far!
26 October 2023
Reply from I Love Parcels
Hi,
Thanks so much for your feedback.
We’re glad it arrived quickly and that you’re pleased with the build quality. It’s always good to hear when a product makes a strong first impression.
We appreciate you taking the time to share your thoughts.
The I Love Parcels Team
Engineered for elegance. Built for life.
The parcel box arrived damaged and all…
The parcel box arrived damaged and all attempts to contact this company have failed. I have used their contact page, emailed and phoned and not had a response to any of these.
This was an expensive item and I would expect better follow up. I would not use again.
30 October 2023
Unprompted review
Reply from I Love Parcels
Hi,
We’re sorry to hear your parcel box arrived damaged — that’s never the experience we want for our customers.
Having reviewed our records, it appears a replacement unit was dispatched following this issue. If that’s not correct, or if there is anything still outstanding, please contact us directly at hi@iloveparcels.com and we’ll review it immediately.
We do respond to customer enquiries, and if there was a delay or breakdown in communication at the time, we apologise.
We take damage in transit seriously and always aim to resolve matters promptly.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great!
Helpful on email to clarify size and order turned up really quick. Great service.
11 October 2023
Reply from I Love Parcels
Hi,
Thank you for the great feedback.
We’re pleased we could help clarify the sizing before you ordered — getting that right is important — and that everything arrived nice and quickly afterwards.
Really appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Parcel box arrived quickly and well…
Parcel box arrived quickly and well packaged. Contained instructions for fitting, bolts etc. Was straight forward to fit, although 2 people are probably required as its a little awkward due to its size (that's not a criticism!) Appears well made, functions well and represents fair value I believe. I am happy with this product and would recommend it. The only question I can't answer is how well it will wear.
26 September 2023
Reply from I Love Parcels
Hi,
Thank you for such a detailed review — it’s really appreciated.
We’re pleased it arrived quickly, was well packaged and that installation went smoothly. You’re absolutely right — with the larger units, having a second pair of hands does make life easier.
It’s great to hear you’re happy with the build and overall value. In terms of long-term wear, the units are powder coated for outdoor durability, and with normal use they’re designed to hold up well over time.
Thank you for the recommendation and for taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi,
Thank you for your review.
We’re pleased it arrived on time and exactly as described — that’s exactly how it should be.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great post box easy to use
Great post box easy to use, not all post men seem to know what it is so a sticker saying post would be good to be included with box.
5 October 2023
Reply from I Love Parcels
Hi,
Thank you for your feedback — we’re glad you’re finding the post box easy to use.
You make a fair point about visibility. While many couriers recognise them straight away, we know that clear signage can help avoid any confusion. We’ll take that on board as we continue refining the small details that improve day-to-day use.
We appreciate you taking the time to share your thoughts.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi Nigel,
Thanks very much for the review.
We’re really pleased the parcel box arrived on time and well packed, and that you’re happy with it. That’s exactly what we aim for from start to finish.
Appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
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