Recently bought an infrared sauna from insignia wellness and everything was perfect! They helped me choose between all the products in their showroom, letting me test them and try the features. Booked... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered a new shower valve on Friday afternoon and paid for express delivery, expecting it to arrive Monday. However DPD delivered it Saturday afternoon! Brilliant turn around from Insignia. Customer... See more
Company replied
All my correspondence was dealt with in a timely fashion and therefore no complaints. The sauna was delivered on time, well packaged and no damage/s to anything. Sauna was built (by myself a... See more
Company replied
Nothing went wrong but charging £14.95 for a 7 day shipping of a small £42 part is excessive in this day and age. This was the cheapest option as well. Could do a lot better. Update. You can see I... See more
Company replied
Company details
About Insignia Wellness
Written by the company
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Contact info
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, United Kingdom
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4.5
Excellent
966 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 person outdoor sauna looks great in my garden
Received my new 2 person outdoor infrared sauna on Friday which was fully installed by Insignia (except for the electrical connection). Really pleased with the quality and design which has exceeded expectation. The maintenance free wood effect aluminum outer case is such a bonus compared to a natural wood that needs to be treated. Jamie helped me with the purchase which was seamless. Craig and Alex did the install which was trouble free and professional. Alex took the time to explain the controls which was much appreciated. Good job Insignia!
17 April 2026
Unprompted review
I've ordered a shower spa unit
I've ordered a shower spa unit,
Jamie White was super helpful and knowledgeable, it was good to speak with someone who knows what there selling, he kept me up to date and as worked with me while i sorted the plumber out
Thanks again Jamie White
8 April 2026
Unprompted review
Outdoor hybrid sauna
Jamie provided information and guidance when selecting the hybrid sauna and was in regular contact.Good liaison with ourselves and electrician to ensure correct wiring and the delivery and installation team were very professional. The sauna looks great, both infra red and traditional functions are easy to use. We were advised on what finish to apply to the outside and on maintenance. We would strongly recommend this company
17 February 2026
Unprompted review
I have gone direct to Insignia for my…
I have gone direct to Insignia for my Platinum dual shower, as I met with Nero Patel who showed me the product at the showroom and advised me on the installation. When I had an issue he resolved it with a day. So thank you Nero , I have also shown friends my insignia shower purchase.
31 March 2026
Unprompted review
All my correspondence was dealt with in…
All my correspondence was dealt with in a timely fashion and therefore no complaints.
The sauna was delivered on time, well packaged and no damage/s to anything.
Sauna was built (by myself and a friend) without any problems. I did give it 2 coats of Barn Paint where needed before it was built, as i did not want to get caught out with the weather and all went well.
All in all from my initial enquires, purchasing, delivery and the build, all went well.
Happy Sauna
31 March 2026
Unprompted review
Reply from Insignia Wellness
Thank you for such a lovely, detailed review!
We’re really pleased to hear everything went smoothly from your initial enquiry right through to delivery and installation. It’s great that the sauna arrived in perfect condition and that the build process was straightforward for you.
Sounds like you did a great job prepping it too, always a smart move with the British weather!
Enjoy your sauna, and if you ever need anything in the future, we’re always here to help
Very helpful when choosing what Sauna to purchase
The purchasing process for a sauna has been really great. I have been looking at lots of options and need advice on what to choose and Jamie at Insignia has been super helpful and responsive. Would really recommend
31 March 2026
Unprompted review
Reply from Insignia Wellness
Thank you for your kind words!
We’re really glad to hear you had such a positive experience while exploring your options. Choosing the right sauna is an important decision, so it’s great to know Jamie was able to support you with helpful advice and quick responses.
We truly appreciate your recommendation and are always here if you need anything further
Jamie was great with me
Jamie was great with me. I wasn't sure about the purchase before speaking to him. He put me at ease cos he had so much knowledge about the sauna and that as well as his mannor built my trust enough to go ahead. Some sauna places seem un reliable but this company seems much more authentic.
31 March 2026
Unprompted review
Reply from Insignia Wellness
Thank you so much for your thoughtful feedback!
We’re really glad to hear Jamie was able to put you at ease and give you the confidence to move forward, his knowledge and approach are exactly what we aim to deliver for every customer. We understand that making a purchase like this can feel like a big decision, so it’s great to know you felt supported and reassured throughout.
We truly appreciate your trust in us and are delighted you chose to go ahead with us. If you need anything at all, we’re always here to help
Very easy company to deal with
Very easy company to deal with & my experience with working with Jamie was top class
26 March 2026
Unprompted review
Reply from Insignia Wellness
Thank you for your kind words! We’re really pleased to hear you had such a positive experience and that Jamie looked after you so well. We’ll be sure to pass on your feedback; he’ll really appreciate it!
If there’s anything else we can help with, just let us know
Avoid at all costs
Absolute joke from placing an order right through to installation this Company are atrocious.
I’ve ended up with a steam cabinet without the DAB radio function advertised as that was only available on their 3rd generation model, apparently I have the 4th generation, I would have assumed a newer and better version that only has the antiquated FM radio, hardly an advancement.
My professional installers claimed this was the worse shower cabin they had ever assembled and took them much longer therefore costing me much more.
The internal lighting is patheticly dull.
It doesn’t even come with a remote control which my 18 year old unit did have. Therefore to turn on the shower you’ve got to reach in under the overhead shower and operate a valve soaking your arm in freezing cold water, which because the doors are open soaks the floor.
So badly designed and sold that I’ve had to instruct my lawyers and Trading standards to bring them to task.
Not impressed for nearly two grand
19 March 2026
Unprompted review
Reply from Insignia Wellness
Hi Ian,
We’re sorry to hear that you’re dissatisfied with your shower.
To clarify, the DAB radio function has been discontinued. While FM was retained for a period, we are now moving away from radio features altogether in favour of Bluetooth connectivity, which allows customers to stream music or access DAB via their own devices, a direction aligned with how most users now prefer to listen.
With regards to installation, we’re unable to comment on individual installers, as we do not assess or approve third-party workmanship. That said, our units are designed to be silicone-free with a quick-click assembly system, and are successfully installed by a wide range of installers. We also provide a dedicated technical helpline, along with detailed manuals and video guides to support installation.
The internal lighting is intentionally designed to be ambient, rather than bright, to create a more relaxing shower environment.
In terms of operation, the unit does not include a remote control, nor was this specified as a feature. The method described for turning on the shower is standard for this type of product; water can initially be run through the hand shower before being diverted to the overhead once inside the cabin.
I purchased my Insignia shower in…
I purchased my Insignia shower in August 2021 and unfortunately I have not been fully satisfied with it since installation.
The built-in music feature is disappointing because even at the lowest volume setting it is still too loud, so it is difficult to actually enjoy listening to music while using the shower.
Another major issue is the design of the hair catcher in the drain. It is extremely difficult to remove hair from it, which makes cleaning and maintenance very frustrating. This is probably the most troublesome part of the shower for me.
I have also noticed that the rubber seals around the shower have turned yellow, and the essential oil pad outlet has also discoloured.
Overall, the shower looks nice but some of the design details make it inconvenient to use and maintain. I would at least hope the company could provide a better replacement for the hair catcher design.
7 March 2025
Unprompted review
Reply from Insignia Wellness
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience hasn’t fully met expectations, particularly regarding the music volume, hair catcher design, and the discolouration you’ve noticed over time. Your comments are very helpful and allow us to continue improving both our products and overall user experience.
Over the past five years, we have made a number of product improvements, including adjusting the radio volume to a lower level. The hair catcher and steam guard/oil pad holder have not previously been raised as issues, so these areas have remained unchanged.
That said, we will certainly pass your feedback on to our design team for further review.
Great customer service
Jamie White was excellent on the phone. He took my order well and spoke well about the product. He made sure delivery for my separate orders was synchronised. I had a great customer experience.
4 March 2026
Unprompted review
Reply from Insignia Wellness
Thank you for your kind feedback!
We’re delighted to hear you had a great experience and that Jamie provided such excellent service. I’ll be sure to pass your comments on to him; he’ll really appreciate it.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Products that Ive received form this…
Products that Ive received form this company have always been good. You do find a lot if the items they have online for sale are quite often out of stock. Showing available, call and check they have them. And then get an email or call saying they are out of stock after you have paid fir them. But of a pain in backside when Tring tocomplete a job. Customer service is always good though. Would be 5 stars if they had the products in stock that they say they have.
5 February 2026
Reply from Insignia Wellness
Thank you for your review, David.
We’re pleased to hear that you’re happy with the products and customer service you’ve received. However, I completely understand your frustration regarding stock availability. We know how disruptive it is when you’re trying to complete a job and an item turns out to be unavailable after ordering; that’s not the experience we want for our customers.
Stock discrepancies can occasionally occur due to high demand or timing issues between warehouse updates and website availability, but that’s not an excuse; it’s something we’re actively working to improve to ensure our online stock levels are as accurate and real-time as possible.
Thank you again for your honest feedback; it genuinely helps us improve.
Reply from Insignia Wellness
Thank you for the great feedback!
We’re really pleased to hear your order arrived much quicker than expected; we always aim to deliver as fast as possible whenever stock and logistics allow.
Thanks again for taking the time to leave a review. It’s genuinely appreciated.
Reply from Insignia Wellness
Thanks so much for your feedback!
We’re really glad you were happy with the price and that your LED device arrived promptly. Don’t hesitate to reach out if you need any help or advice.
i was trying to order monsoon shower…
i was trying to order monsoon shower head SP333.
I eventually found the page but there was no way to place the order. there was no add to order or out of stock. also i ordered some replacement door rollers
but it took sometime to locate them. it is not an easy straight forward site
6 February 2026
Reply from Insignia Wellness
We’re sorry to hear you had difficulty ordering the Monsoon shower head and locating the replacement door rollers. The issue with the monsoon head was stock talking to the website, hence it wouldn't allow you to add to the cart. This has since been resolved. Regarding the door wheels, we do have a part finder to make your search a little easier, or you can contact us directly for assistance. Either way, I'm glad you got sorted in the end.
Reply from Insignia Wellness
Thank you, Jeanette, for the lovely review!
We’re really pleased to hear it’s always easy to order and that you’re happy with the quick delivery and product quality. Your support means a lot to us and we hope to see you again soon!
You were very helpful and professional.
You were very helpful and professional.
Thanks to your prompt response my shower working as good as new.
28 January 2026
Reply from Insignia Wellness
Thank you so much for your kind words, Nigel.
We’re really pleased we could help, and it’s great to hear your shower is working as good as new. If you ever need anything in future, just let us know!
easy to navigate the web site
easy to navigate the web site, quick and prompt delivery.
23 January 2026
Reply from Insignia Wellness
Thank you for your feedback!
We’re glad to hear you found the website easy to navigate and that your order arrived quickly. We really appreciate you taking the time to leave a review.
Reply from Insignia Wellness
Thanks for your review! We’re really pleased to hear your order arrived promptly and in great condition.
Spare Part for Shower
The Insignia representative was very helpful in determining which spare part I required for my shower. He also provided some additional information regarding the operation of the sauna function. I'm very happy with the resolution.
16 January 2026
Reply from Insignia Wellness
Thanks for taking the time to leave a review! We’re really pleased to hear our team helped you identify the correct spare part and provided useful guidance on the sauna function too. Glad everything was resolved smoothly. If you ever need anything else, we’re here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.