Being an elderly novice investor I was nervous about moving my stocks and shares isa to a lower cost platform. Wish I had done this much sooner now. Website and app are relatively easy to set up... See more
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Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension. Sola guided me click by click as I... See more
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What a lovely, pleasant,understanding lady I spoke with today regarding a small change I wished to make in my accounts. I am getting a little hard of hearing but she was most helpful throughout our co... See more
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Faris Sarwar was very helpful. Indeed any time I contact II there is someone helpful. In sharp contrast to AXA and other companies who are replacing their staff with AI bots which are unbelievably us... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have been trying to resolve the transfer of some money
I have been trying to resolve the transfer of a SIPP, ISA and trading account for nearly 3 months.
It has been a slow, frustrating experience but I made some progress today when Naomi K made enquiries and called me back and also when her colleague, Billy, helped too by following up on two outstanding transfers. I am hoping that their actioning two matters today will help to progress my situation.
24 June 2026
Unprompted review
Reply from interactive investor
Hi,
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your transfers. We are pleased that our colleagues could assist you today, and we are actively working to resolve these outstanding matters for you.
Kind Regards,
James Stewart
Customer Service Manager,
The questions were answered by Awais.
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear your questions were answered by Awais, and we’ll be sure to share your comments with him.
Best regards,
Bronagh Burns
Customer Service Management Team
Superb platform
Superb platform : technology and humans in the loop make for a super competitive and slick investment platform
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you value both our technology and customer support. It’s great to know that this combination has helped create a seamless investing experience for you.
Best regards,
Bronagh Burns
Customer Service Management Team
Straight forward
Straight forward. I explained that I wanted to transfer a sum from a Cash ISA, and the gentleman at II talked me through the process. I didn't catch his name, but I apologise for cutting him off mid-sentence, even though we were just wrapping up.
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear the transfer process was explained clearly and that you received helpful support. It looks like you were speaking to Faris so we’ll pass on your comments!
Best regards,
Bronagh Burns
Customer Service Management Team
My query was answered promptly
My query was answered promptly. I was pleased to receive an email informing me that Dawid had sent a reply. His reply was to the point and the tone used implied that he was keen to provide a good service.
23 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear your query was answered promptly and that Dawid’s response was clear and helpful. We’ll be sure to share your kind comments with him!
Best regards,
Bronagh Burns
Customer Service Management Team
Very responsive and always striving to…
Very responsive and always striving to find solutions. I highly recommend interactive investor for all trading activities, inc. multi-currency accounts.
Dawid Pazgan has been instrumental in resolving my query on this occasion.
23 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback! We’re pleased to hear you’ve had a positive experience, and we’ll be sure to share your kind comments with Dawid, who will be delighted to know he was able to help.
Best regards,
Bronagh Burns
Customer Service Management Team
query dealt with quickly and phone…
query dealt with quickly and phone answered promptly.
Faris Sarwar good service
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon
We're pleased your query was handled quickly by Faris and your call answered promptly. We appreciate your positive feedback.
Best regards,
Jack Aspinall
Customer Service Management Team
I was more than impressed by faris in…
I was more than impressed by faris in walking me an ISA tranfer for the first time
23 June 2026
Unprompted review
Reply from interactive investor
Good morning,
I'm pleased to hear that Faris was able to assist with your ISA transfer and that you were impressed with the service he provided. We truly appreciate your kind words and feedback.
Best regards,
Jack Aspinall
Customer Service Management Team
Excellent service from Hamid
Excellent service from Hamid. Guided me in the steps I needed to take on the platform as I wished to reduce my sipp portfolio holdings to just 2 funds
16 June 2026
Unprompted review
Reply from interactive investor
Good morning,
We're so glad to hear you received excellent service and guidance with your portfolio from Hamid. Thank you for sharing your positive experience!
Best regards,
Jack Aspinall
Customer Service Management Team
Helpful, easy to use.
Flexible, easy to use website and app, and helpful customer service on the few occasions I've had to reach out (over phone or secure message).
22 June 2026
Unprompted review
Reply from interactive investor
Good morning,
We're delighted you find our website and app easy to use, and our customer service helpful. Thank you for your kind feedback!
Best regards,
Jack Aspinall
Customer Service Management Team
Reply from interactive investor
Good morning,
We're glad you enjoyed your customer service experience. We appreciate your kind words and positive feedback.
Best regards,
Jack Aspinall
Customer Service Management Team
I was more than impressed by the…
I was more than impressed by the service given by firstly Demi and then Awais Awais was attentive, patient, helpful and professional. A real credit to your company. John McGill
23 June 2026
Unprompted review
Reply from interactive investor
Good Morning Mr McGill,
Thank you very much for taking the time to share your kind feedback.
We are delighted to hear that you were impressed with the service provided by Demi and Awais. Delivering attentive, patient, and professional support is something we take great pride in, and it’s fantastic to know that Awais made such a positive impression. We’ll be sure to pass on your comments to both team members.
Your feedback means a great deal to us, and we truly appreciate your support.
Kind regards,
Emily Burley
interactive investor Management Team
Cash Balanced
Zeb was great at explaining cash balances to me and my overall experience with ii has been good
22 June 2026
Unprompted review
Reply from interactive investor
Good morning Mr Smith,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Zeb was able to clearly explain your cash balances and provide helpful support. It’s also great to know that your overall experience with ii has been a positive one.
Your comments are truly appreciated, and we’ll be sure to pass along your kind words to Zeb.
Kind regards,
Emily Burley
interactive investor Management Team
Surriya shah
Surriya shah was amazing, swift solutions, A1 coordination.
23 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very pleased to hear about your positive experience with Surriya. Providing swift solutions and strong coordination is something we pride ourselves on, and it’s wonderful to know Surriya delivered such excellent service.
We truly appreciate your kind words and will be sure to pass them on.
Kind regards,
Emily Burley
interactive investor Management Team
good service
I have just left interactive investor for a marginally better deal but wish to congratulate them on their service over the last couple of years
Emails today were responded to promptly and politely. Particular thanks to Sania Sha.
22 June 2026
Unprompted review
Reply from interactive investor
Good afternoon Randall,
Thank you for your thoughtful feedback and for being with us over the past couple of years.
While we’re sorry to see you go, we truly appreciate your kind words about the service you’ve received. It’s great to hear that your recent emails were handled promptly and politely, and we’re especially pleased that Sania made a positive impression. We’ll be sure to pass on your thanks to her.
We wish you all the very best for the future, and should you decide to return, we’d be more than happy to welcome you back.
Kind regards,
Emily Burley
interactive investor Management Team
Like most people (I think) I have found…
Like most people (I think) I have found this particular subject so difficult and complex to understand. I spoke to Baljeet and have never spoken to anyone like him! He has the patience of a saint (unlike myself) and skillfully guided me through what felt like a maze of information. It is so hard to do these things but obviously very important to get it right. Very rarely do you get the opportunity to speak to the same person but Baljeet offered this option...poor guy, it only took me 20 minutes to call him back.
22 June 2026
Unprompted review
Reply from interactive investor
Good afternoon Mr Norwood,
Thank you for taking the time to share such thoughtful feedback.
We’re very pleased to hear about your experience with Baljeet. Navigating complex topics can be challenging, and it’s great to know that his patience and clear guidance helped make the process more manageable for you. Providing support in a way that builds confidence and understanding is something we strive for, so your comments mean a great deal.
We’re also glad that the option to speak with the same team member made a difference—Baljeet will certainly appreciate your kind words (and the quick call back!).
Thank you again for your feedback.
Kind regards,
Emily Burley
interactive investor Management Team
Beulah resolved my tax query perfectly
Beulah resolved my tax query perfectly.
Thank you.
22 June 2026
Unprompted review
Reply from interactive investor
Good afternoon Mr Van Heyningen,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Beulah was able to resolve your tax query so effectively. Providing clear and accurate support is incredibly important to us, and it’s great to know she delivered this for you.
We appreciate your kind words and will be sure to pass them on.
Kind regards,
Emily Burley
interactive investor Management Team
Very happy
I transferred my pension to ii based on a recommendation and so far I'm very happy. There is a very wide choice of investments and both the website and app are easy to use. The fees are very competitive as well. I just had one issue I needed help with; I got through to customer support very easily and Dami resolved it for me without delay.
22 June 2026
Unprompted review
Reply from interactive investor
Good afternoon Chris,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you’ve been happy with your decision to transfer your pension to ii, and that you’ve found our investment range, platform, and fees to meet your expectations. It’s also great to know that when you needed support, you were able to get through easily and that Dami resolved your issue promptly.
Your comments are greatly appreciated, and we’ll be sure to pass on your kind words to Dami.
Kind regards,
Emily Burley
interactive investor Management Team
My question was answered fully and…
My question was answered fully and carefully and the lady I spoke to was friendly and polite. Thank you for your help.
19 June 2026
Unprompted review
Reply from interactive investor
Good afternoon John,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that your question was answered thoroughly and with care, and that you found the service friendly and polite. Providing clear, supportive assistance is very important to us, so it’s great to know we met your expectations.
We truly appreciate your kind words.
Kind regards,
Emily Burley
interactive investor Management Team
Excellent service
Excellent service from Rob Shaw who handled my query from start to finish. It was like having a personal banker.
18 June 2026
Unprompted review
Reply from interactive investor
Good morning
We're so glad to hear you received excellent service and felt well-supported throughout your experience with us. Thank you for your kind words!
Best regards,
Matthew Withers
Customer Service Management Team
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