What a lovely, pleasant,understanding lady I spoke with today regarding a small change I wished to make in my accounts. I am getting a little hard of hearing but she was most helpful throughout our co... See more
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Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension. Sola guided me click by click as I... See more
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I had an excellent experience with the gentleman who assisted me over the phone. He gave me plenty of time to answer questions and complete everything I needed without making me feel rushed. He was po... See more
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Faris Sarwar was very helpful. Indeed any time I contact II there is someone helpful. In sharp contrast to AXA and other companies who are replacing their staff with AI bots which are unbelievably us... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Malik was very helpful and patient with…
Malik was very helpful and patient with my query. Really appreciated the time and details he went through. Brilliant service. Thank you
19 June 2026
Unprompted review
Reply from interactive investor
Hi,
We are delighted to hear our team provided brilliant, helpful, and patient service. Thank you for your positive feedback!
James Stewart
Customer Service Manager
account issues resolved
Finally, log in to my account. Spoke to someone over the phone and he was really helpful and guided me though the verification process, which took longer than I expected and first time I login to my account. Big thanks
18 June 2026
Unprompted review
Reply from interactive investor
We are so glad our team could assist you with the verification process and help you access your account. We appreciate your patience and kind words.
James Stewart
Customer Service Manager
Discrimination against some UK citizens
With a heavy heart, I’ve transferred funds away from ii. It’s a shame because the platform is great and I can’t fault the individuals I’ve spoken to, but their decision to ban some types of British citizens (those unfortunate enough to have been born with Russian/Belarusian citizenship) from having a functional investment account or SIPP is completely unnecessary. They cite “EU sanctions”, but there is nothing in those to prevent (longtime!) UK tax resident, British citizens from holding UK-domiciled funds. Nothing. So, onto a platform that doesn’t make you feel like a second class citizen in your own country. I hope things will change.
19 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your decision to leave.
We understand your concerns regarding account restrictions and the frustration this has caused. You’re right that EU regulations affecting Russian and Belarusian nationals and the way our trading systems operate mean that customers are impacted. This is because we use European banks for funds and international securities, so we have to comply with their requirements.
We haven’t asked affected customers to close their accounts but we understand that these regulations may mean we’re not the platform for you, and we’re sorry if that is the case.
Best regards,
Bronagh Burns
Customer Service Management Team
5 stars
I had a name mismatch which was preventing bank transfers, and have been trying to sort it out for a couple of weeks now to no avail. After making multiple calls I finally spoke to Ariana who sorted the issue that no one else from customer service could, and did so very quickly as well as being incredibly polite and easy to talk to! Very very good experience!
18 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your fantastic feedback! We're delighted to hear that Ariana was able to quickly resolve the issue with your bank transfer after a challenging experience. It's wonderful to know that her professionalism, efficiency, and friendly approach made such a positive difference. We truly appreciate you taking the time to share your experience and will be sure to pass on your kind words to Ariana.
Best regards,
Bronagh Burns
Customer Service Management Team
Great platfrom
platform has numerous funds.
it is simple to buy shares in UK Europe, America Asiia and other countries.
they answer the phone quickly and deal with enquires well.
The on line platform works well and there is some to talk to
18 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your positive feedback. We're pleased to hear that you value the wide range of funds and international investment opportunities available on our platform. It's also great to know that you find the platform easy to use and that our team has been responsive and helpful when assisting with your enquiries. We appreciate your support!
Best regards,
Bronagh Burns
Customer Service Management Team
Reply from interactive investor
Good morning,
Thank you for your feedback. We're pleased to hear you found the service very helpful. Your appreciation means a lot to us.
Best regards,
Bronagh Burns
Customer Service Management Team
Surriya is great
Surriya is a very helpful, kind, and considerate employee
17 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your wonderful feedback. We're delighted to hear that Surriya was helpful, kind, and considerate throughout your experience. Your kind words are greatly appreciated, and we'll be sure to pass them on to her!
Best regards,
Bronagh Burns
Customer Service Management Team
surriya was great with her amazing…
surriya was great with her amazing skills
18 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your kind feedback. We're delighted to hear that Surriya's skills and support made such a positive impression. We appreciate your recognition and will be sure to share your comments with her!
Best regards,
Bronagh Burns
Customer Service Management Team
I received excellent service from…Riccardo
I received excellent service from Riccardo, who helped me with all of my queries. He guided me through the relevant pages for my research and answered all my questions expertly. Riccardo was extremely patient, knowledgeable, and professional throughout the process. I highly recommend his assistance and would gladly give him 5 stars. ⭐⭐⭐⭐⭐
18 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your outstanding feedback. We're delighted to hear that Riccardo provided such excellent support and was able to guide you through your queries with patience, expertise, and professionalism. It's wonderful to know that he made your experience so positive. We'll be sure to share your kind words with Riccardo!
Best regards,
Bronagh Burns
Customer Service Management Team
I spoke to Baljeet today and he was…
I spoke to Baljeet today and he was very helpful in resolving my question. His explanation was very clear.
18 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your positive feedback. We're pleased to hear that Baljeet was able to help resolve your query and provide a clear explanation. We appreciate you taking the time to share your experience!
Best regards,
Bronagh Burns
Customer Service Management Team
Excellent customer services from…
Excellent customer services from Baljeet Sandhu. Baljeet was clear, concise and very professional with his instructions and guidance.
17 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your review! We're delighted to hear that Baljeet provided clear, concise, and professional guidance. We appreciate your comments!
Best regards,
Bronagh Burns
Customer Service Management Team
Moving abroad
Surriya was very helpful and quickly updated my personal details as I had moved abroad. The process was efficient and in stark contrast to other companies who have made the transition difficult
18 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your feedback! We're pleased to hear that Surriya was able to assist you efficiently with updating your details after your move abroad. It's great to know the process was smooth and straightforward, and we appreciate you taking the time to share your experience.
Best regards,
Bronagh Burns
Customer Service Management Team
Very pleased with the service received…
Very pleased with the service received by Ikenna, who answered my questions directly and quickly.
18 June 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your kind feedback. We're delighted to hear that Ikenna was able to assist you promptly and provide clear answers to your questions. We appreciate your support!
Best regards,
Bronagh Burns
Customer Service Management Team
Phoned to confirm my SIPP transfer from…
Phoned to confirm my SIPP transfer from Hargreaves Lansdown to Interactive Investor and to enquire about when my Drawdown funds would be available. I spoke to 'Faris' who was very helpful and checked into everything for me. Great service.
16 June 2026
Unprompted review
Reply from interactive investor
We're so glad to hear we could provide such helpful service regarding your SIPP transfer and drawdown funds. Thank you for sharing your positive experience!
James Stewart
Customer Service Manager
Excellent Customer Service
I have been extremely happy with the helpful service from Rob Shaw, Customer Relationship Specialist, when transferring SIPPs and a General Account from other platforms to Interactive Investor. Thank you!
17 June 2026
Unprompted review
Reply from interactive investor
Dear Annette,
Thank you for your feedback. We are delighted to hear that our service was helpful with your transfers. Your kind comments are greatly appreciated
James Stewart
Customer Service Manager
George O sorted out my problem swiftly
17 June 2026
Unprompted review
Reply from interactive investor
Dear Simon,
We're glad we could help so quickly. Thank you for your kind words.
James Stewart
Customer Service Manager
George was very helpful and quickly…
George was very helpful and quickly answered the telephone and resolved my query about my email address.
17 June 2026
Unprompted review
Reply from interactive investor
Dear Alan,
We appreciate your feedback! We are pleased to hear your query was quickly resolved.
James Stewart
Customer Service Manager
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. I dealt with Baljeet and Awais. They were both equally great. I really value the fact that interactive investor have people you can actually talk to who are also willing to spend the time.
17 June 2026
Unprompted review
Reply from interactive investor
Dear Morris,
We're so pleased to hear about your positive experience with our team. It's wonderful that you found our staff helpful and knowledgeable, and that we could provide the support you needed. Thank you for your kind words.
James Stewart
Customer Service Manager
I would like to thank Joseph Kelly for exceptional customer service
I would like to thank Joseph Kelly for his help and support over the past two to three months.
During this time, I had a number of queries and issues relating to the new fee structure, the operation of linked family accounts, transferring money between those accounts, and the use of mobile phone authentication. One particularly challenging situation involved contacting my daughter, who was working overseas and only had access to WhatsApp and email, making it difficult for her to confirm a transfer of money to another family account by phone.
This was a stressful and frustrating period, but Joseph took ownership of the issues and worked tirelessly to find practical and pragmatic solutions. He coordinated with multiple teams within ii and remained committed to resolving each problem until a satisfactory outcome was achieved.
Joseph has excellent communication and interpersonal skills and demonstrates genuine empathy. He was a pleasure to work with throughout the process. His persistence, professionalism, and dedication resulted in exceptional customer service, which is unfortunately quite rare these days.
Joseph is a real asset to the organization, and I am extremely grateful for all of his assistance. Thank you, Joseph, and please keep up the excellent work.
31 May 2026
Unprompted review
Reply from interactive investor
Dear Mr Modi,
We are so pleased to hear about your positive experience with our team member. It is wonderful to know that we could provide excellent support during a challenging time, especially with the complexities of overseas communication and account management. We truly appreciate you sharing your kind words and recognizing our dedication to finding practical solutions.
James Stewart
Customer Service Manager
Faris Sarwar was very helpful
Faris Sarwar was very helpful. Indeed any time I contact II there is someone helpful. In sharp contrast to AXA and other companies who are replacing their staff with AI bots which are unbelievably useless. AI's day may come (at the moment it is the Artificial Stupidity) but it has a LOT of ground to make up to get anywhere even remotely close to a human being.
15 June 2026
Unprompted review
Reply from interactive investor
Hi
We are so glad to hear that our team provided you with such helpful assistance. Your positive feedback about our human touch is truly appreciated, and we thank you for sharing your experience.
James Stewart
Customer Service Manager
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