Being an elderly novice investor I was nervous about moving my stocks and shares isa to a lower cost platform. Wish I had done this much sooner now. Website and app are relatively easy to set up... See more
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Review summary
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Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension. Sola guided me click by click as I... See more
Company replied
What a lovely, pleasant,understanding lady I spoke with today regarding a small change I wished to make in my accounts. I am getting a little hard of hearing but she was most helpful throughout our co... See more
Company replied
Faris Sarwar was very helpful. Indeed any time I contact II there is someone helpful. In sharp contrast to AXA and other companies who are replacing their staff with AI bots which are unbelievably us... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
29K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Well done, Interactive Investor and Lewis Nash
Many thanks indeed to Lewis Nash for very good and quick customer service when he helped find a solution to resolve a problem when I made a share purchase out of the wrong account.
26 June 2026
Unprompted review
Reply from interactive investor
Hi,
We're so glad we could help resolve your share purchase issue quickly and efficiently. Thank you for sharing your positive experience!
Kind Regards,
James Stewart
Customer Service Manager,
Dean at customer service was great
Dean at customer service was great
And so was Taylor!
26 June 2026
Unprompted review
Reply from interactive investor
Hi,
We're so glad you had such a positive experience with our team. We appreciate your kind words.
Kind Regards,
James Stewart
Customer Service Manager,
Technical Problems
I have had problems with the log-in into my account today.
I phoned the helpdesk of Interactive Investor and I spoke to Robbie Munro. He very quickly solved my problem.
He is friendly, patient and very professional. I should like to thank him for his assistance, he is a credit to the organisation.
I should be grateful if you could pass on this message to him.
Kind regards
Tom
26 June 2026
Unprompted review
Reply from interactive investor
Hi,
We are so pleased to hear about your positive experience with our helpdesk. It is wonderful to know that our team was able to resolve your log-in issue quickly and professionally. We will certainly pass on your kind words to the team member you mentioned. Thank you for sharing your valuable feedback with us.
Kind Regards,
James Stewart
Customer Service Manager,
GREAT CUSTOMER EXPERIENCE
I'VE BEEN USING THIS SERVICE FOR A FEW YEARS FOR SHARE TRADING BUT RECET CIRCUMSTANCES MEANT I HAD TO CLOSE MY ACCOUNT. I CALLED THE CLOSURE LINE AND SPOKE WITH BECKY WHO WAS EXCELLENT IN DEALING WITH EVERYTHING I NEEDED IN A PROFESSIONAL MANNER. THANKFULLY THERE ARE COMPANIES OUT THERE WHO UNDERSTAND WHAT GOOD CUSTOMER SERVICES LOOKS LIKE. WELL DONE.
26 June 2026
Unprompted review
Reply from interactive investor
Hi
We truly appreciate you sharing your positive experience with us. We are glad our team provided excellent service during your account closure. Your feedback is very valuable.
Kind Regards,
James Stewart
Customer Service Manager,
I couldn't fault Lee at ii today
I couldn't fault Lee at ii today. I wanted some quite specific information relating to the process for drawing down my SIPP tax free cash. Lee was, at all times, friendly, informative and patient. On the one point that he wasn't completely sure, he asked me to wait (for a minute at most) while clarified with a specialist and then conveyed the answered clearly and concisely. I was a reluctant mover to ii from the Share Centre but have been consistently impressed with the people with whom I have had dealings.
26 June 2026
Unprompted review
Reply from interactive investor
Hi,
Thank you for sharing your positive experience. We are delighted to hear that our team member provided such friendly, informative, and patient assistance. We appreciate your feedback and are glad we could help.
Kind Regards,
James Stewart
Customer Service Manager,
I dealt with Mark at the Manchester…
I dealt with mark at the Manchester office and he was extremely helpful. Its nice to speak to an actual person and not a Bot !
26 June 2026
Unprompted review
Reply from interactive investor
Hi,
We're so pleased you had a helpful experience and appreciated speaking with a person. Thank you for your kind feedback!
Kind Regards,
James Stewart
Customer Service Manager,
Beulah arranged my request (for a WTB…
Beulah arranged my request (for a WTB shareholder benefits card) within a few hours after I asked for assistance in this. Well done
26 June 2026
Unprompted review
Reply from interactive investor
Hi,
We're so happy to hear we could assist you quickly and efficiently. Thank you for sharing your positive experience with us!
Kind Regards,
James Stewart
Customer Service Manager,
Brilliant customer service from Chloe…
Brilliant customer service from Chloe and Nelly, when I was absolutely in the wrong (in arrears in necessary administration tasks...)! They were both extremely helpful and got me sorted out of a tight spot. Many thanks to the team.
26 June 2026
Unprompted review
Reply from interactive investor
Hi,
We appreciate your feedback! We're delighted to hear that our team provided such helpful and efficient service, assisting you effectively. Thank you for sharing your positive experience.
Kind Regards,
James Stewart
Customer Service Manager,
Surriya Shah - Good Client Relations…
Surriya Shah was most helpful and re-assuring in providing an explanation for a delay where previous attempts to obtain one had failed for reasons that are unclear
25 June 2026
Unprompted review
Reply from interactive investor
We're truly glad to hear our team provided such helpful and reassuring assistance. Thank you for sharing your positive experience with us.
Kind Regards,
James Stewart
Customer Service Manager,
Very helpful and patient as usual
Very helpful and patient as usual , great service , thanks again
25 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear you received helpful and patient service, and we appreciate your continued support.
Best regards,
Bronagh Burns
Customer Service Management Team
Addie was extremely helpful sorting out…
Addie was extremely helpful sorting out a couple of issues I had. Thank you very much Addie.
25 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Addie was able to help resolve your issues, and we’ll be sure to pass on your thanks.
Best regards,
Bronagh Burns
Customer Service Management Team
I have just been speaking to Muhammad…
I have just been speaking to Muhammad Khan who was extremely helpful and walked me through what I needed assistance with in a very patient and kind way. Couldn’t have been more helpful. Excellent service.
25 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear that Muhammad provided such helpful, patient, and friendly support. We’ll be sure to pass on your kind comments and are pleased he was able to assist you so effectively.
Best regards,
Bronagh Burns
Customer Service Management Team
Sola provided outstanding…
Sola provided outstanding knowledgeable, friendly professional customer service guiding me step by step through taking tax free cash from my SIPP pension.
Sola guided me click by click as I carried out the steps on the Interactive Investor website.
Thanks again Sola, you are a credit to Interactive Investor who are very, very lucky to have you as an employee.
Regards
Alan
16 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your wonderful feedback, Alan. We’re delighted to hear that Sola provided knowledgeable, friendly, and professional support while guiding you through taking tax-free cash from your SIPP. We’ll be sure to share your kind words with Sola, who will be pleased to know her assistance made such a positive difference to your experience!
Best regards,
Bronagh Burns
Customer Service Management Team
Levi was very helpful
Levi was very helpful, knowledgeable and patient, helping me understand the fees and charges on my account and aiding my overall understanding.
11 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Levi was helpful, knowledgeable, and patient in explaining the fees and charges on your account. We’ll be sure to pass on your kind comments and are glad he was able to support your understanding.
Best regards,
Bronagh Burns
Customer Service Management Team
I had a 5 star platinum grade customer…
I had a 5 star platinum grade customer service experience with the account opening representative Angela Ajari
She is very thorough in her knowledge and guided me through the full process of account opening and setting up transfers for different types of investments. She was ever so patient and helpful. Real asset for the organisation. Very Impressed!
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your wonderful feedback, Amitesh. We’re delighted to hear that Angela provided such a positive account opening experience and guided you through the process with patience, expertise, and care. We’ll be sure to share your kind words with her!
Best regards,
Bronagh Burns
Customer Service Management Team
I have been trying to resolve the transfer of some money
I have been trying to resolve the transfer of a SIPP, ISA and trading account for nearly 3 months.
It has been a slow, frustrating experience but I made some progress today when Naomi K made enquiries and called me back and also when her colleague, Billy, helped too by following up on two outstanding transfers. I am hoping that their actioning two matters today will help to progress my situation.
24 June 2026
Unprompted review
Reply from interactive investor
Hi,
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with your transfers. We are pleased that our colleagues could assist you today, and we are actively working to resolve these outstanding matters for you.
Kind Regards,
James Stewart
Customer Service Manager,
The questions were answered by Awais.
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear your questions were answered by Awais, and we’ll be sure to share your comments with him.
Best regards,
Bronagh Burns
Customer Service Management Team
Superb platform
Superb platform : technology and humans in the loop make for a super competitive and slick investment platform
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you value both our technology and customer support. It’s great to know that this combination has helped create a seamless investing experience for you.
Best regards,
Bronagh Burns
Customer Service Management Team
Straight forward
Straight forward. I explained that I wanted to transfer a sum from a Cash ISA, and the gentleman at II talked me through the process. I didn't catch his name, but I apologise for cutting him off mid-sentence, even though we were just wrapping up.
24 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear the transfer process was explained clearly and that you received helpful support. It looks like you were speaking to Faris so we’ll pass on your comments!
Best regards,
Bronagh Burns
Customer Service Management Team
My query was answered promptly
My query was answered promptly. I was pleased to receive an email informing me that Dawid had sent a reply. His reply was to the point and the tone used implied that he was keen to provide a good service.
23 June 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear your query was answered promptly and that Dawid’s response was clear and helpful. We’ll be sure to share your kind comments with him!
Best regards,
Bronagh Burns
Customer Service Management Team
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