I love the quality of the outfits and always get great compliments! With my last order there was a slight defect in the product. I reached out to customer service and Remie was able to quickly resol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off can we talk about how amazing their clothes are but they back it up with the best customer service! My account has my old address and I put in my new one for shipping but I had to change one... See more
I love the Flashbang Matrix Reflective Hooded Bodysuit! It fits very snug and shapes my body more than I expected. I also bought the Night Vision Reflective Cutout Jumpsuit and the Time 2 Get Lit Refl... See more
I am very surprised and satisfied with their customer service. One of the items I ordered was out of stock. They had reached out to offer a variety of solutions. They even sent a follow up email when... See more
Company details
Written by the company
Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles.
Contact info
240 S. Loara Street, 92802, Anaheim, United States
- +1 844 447 5509
- support@iheartraves.com
- iheartraves.com
4.5
Excellent
240 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered about 5 outfits total…
I have ordered about 5 outfits total from here they are all great quality. This year at EDCO my rave fam and I all wore matching outfits from here, we have very unique body types and were able to all find our size. We were accidentally sent the wrong shirt for one of our group members and customer service was excellent they overnighted a replacement to our hotel just in time for the show! Highly recommend this company and their products.
6 November 2024
Unprompted review
Reply from iHeartRaves
Thank you for sharing your experience! 🌟 We’re glad to hear that you and your rave fam found the perfect matching outfits. It’s great to know our customer service team could quickly resolve the mix-up and keep the vibes going strong! 🥳 Your support and recommendation mean the world to us. Can’t wait to outfit you for your next adventure! 💖✨
Joan was very helpful
Joan was very helpfu with my order issue. Great customer service. Got back to me asap.
18 December 2024
Unprompted review
Reply from iHeartRaves
Thank you for your feedback! 😊 We’re so glad Joan was able to assist you quickly and provide great customer service. We’ll be sure to share your kind words with her! If you need anything else, we’re always here to help. 💖✨
The address I had on file was old
The address I had on file was old, and my package was sent to the wrong place. After reaching out to customer service, Ardie was able to resolve the issue immediately! I was offered multiple options and I was able to get the help I needed! Another reason I'll always be apart of the iheartraves family!
18 December 2024
Unprompted review
Reply from iHeartRaves
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that Ardie was able to resolve the issue so quickly and offer you the support you needed. Your loyalty means the world to us, and we’re so happy to have you as part of the iHeartRaves family! 💖✨ If you ever need anything, we’re always here for you!
Joan took great care of me
Joan took great care of me! Very fast and easy, very satisfied.
17 December 2024
Unprompted review
Reply from iHeartRaves
Thank you for sharing your experience! 😊 We’re so glad Joan was able to assist you quickly and make everything easy. Your satisfaction means the world to us, and we’ll be sure to pass along your kind words to Joan. If you ever need anything else, we’re here for you! 💖✨
Ardie was fantastic and very helpful
Ardie was fantastic and very helpful! I had a great experience :)
17 December 2024
Unprompted review
Reply from iHeartRaves
Thank you so much for your kind words! 😊 We’re thrilled to hear that Ardie provided you with such a great experience. We’ll be sure to share your feedback with him!
Great customer service
Great customer service! They accidentally over sold the booty shorts i got and reached out to me and let me know to choose another item. Super quick response and friendly. Love iHeartRaves!
12 December 2024
Unprompted review
Reply from iHeartRaves
Thank you so much for your kind words! 😊 We’re glad our team could assist you quickly and make things right with your order. Your understanding and support mean a lot to us, and we’re thrilled you love iHeartRaves! If you ever need anything else, we’re always here to help. 💖✨
Clarification
I had a few complications regarding the free shipping when I checked out during the Cyber Monday sale, but I decided to make the order anyway while I reached out to the employees. Ardie from the iHeartRaves team was kind enough to reach out and clarify the confusion and even looked into the small details so that I wasn't left in the dark. I appreciate this kind of help from customer service reps and I hope more brands can look up to them :)
10 December 2024
Unprompted review
Reply from iHeartRaves
Thank you so much for taking the time to share your experience! 💖 We’re delighted to hear that Ardie was able to clarify the confusion and ensure you felt supported throughout the process. Providing clear communication and care is what we strive for, and it’s wonderful to know Ardie delivered that for you. Your kind words mean so much to us, and we can’t wait to serve you again soon. Happy shopping! ✨😊
I accidentally returned the wrong order…
I accidentally returned the wrong order and my customer service agent Remie was so helpful! They understood my situation completely and took care of me and made me feel like a true valued customer. This was my first experience shopping with iHeartraves and they helped create a lifelong customer.
5 stars for Remie!
5 December 2024
Unprompted review
Reply from iHeartRaves
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear that Remie provided such exceptional care and turned your situation into a positive one. At iHeartRaves, we strive to make every customer feel valued, and it’s wonderful to know Remie achieved that for you. We can’t wait to have you back for your next shopping adventure. Thanks for becoming a part of the iHeartRaves family! 💖✨
IHR is the best!
I absolutely love IHR! All the items I’ve got from there have been great quality and are amazing statement pieces at the festivals!
Anytime I have needed assistance with an order such as returns, credits/refunds, or exchanges, the team has been quick and helpful. Remie was of the best help recently and assisted me quick and easy.
PLUR forever! 🤍
4 December 2024
Unprompted review
Reply from iHeartRaves
Thank you so much for your kind words! We're thrilled to hear how much you love our items and that they’ve become your go-to statement pieces at festivals. It’s also great to know our team has been there to assist whenever needed. We'll be sure to pass along your shoutout to Remie—quick and easy support is what we strive for! We appreciate your loyalty!
IHR team helped me with a mistake I…
IHR team helped me with a mistake I made on an order and everything arrived just in time for a festival I was going to! The fit looked and felt amazing. 10/10 would purchase again. Ardie helped me with returning a duplicate item for store credit, they even provided me with a prepaid shipping label despite the issue being my own error. Amazing customer service!
19 November 2024
Unprompted review
Reply from iHeartRaves
Thank you for sharing your experience! We appreciate your support and look forward to your next purchase!
Reply from iHeartRaves
Thank you for your feedback! We’re glad you enjoy the logo and had a great experience with us. We appreciate your support!
It’s absolutely worth it
Great quality, quick and helpful support (Thank you Joan ☺️) and a shop to come back to.
26 November 2024
Unprompted review
Reply from iHeartRaves
Thank you for your kind words! We’re so glad you love the quality of our products and that Joan was able to assist you quickly and helpfully. We look forward to serving you again!
Great sales and the best customer…
Great sales and the best customer service! I recently placed an order and accidentally ordered the wrong size of one of the items. Ardie was very friendly and helpful in resolving the issue for me. I was worried that I would have to pay for my mistake, but Ardie explained several options and made sure that I was well taken care of.
3 December 2024
Unprompted review
Reply from iHeartRaves
Thank you for your feedback! We’re thrilled to hear you enjoyed our sales and had such a positive experience with Ardie. Mistakes happen, and we’re glad Ardie was able to provide helpful options and resolve the issue for you. Your support means a lot to us!
Fast and easy resolution
Fast and easy resolution. The rep I worked was helpful and responsive and was able to resolve my issue within a few minutes. Thank you!
2 December 2024
Unprompted review
Reply from iHeartRaves
Thank you for sharing your experience! We’re so glad to hear that your issue was resolved quickly and efficiently. Our team is always here to help, and we appreciate your kind words!
Remie was very helpful with different…
Remie was very helpful with different solutions on how to retrieve my package that was sent to the wrong address
19 November 2024
Unprompted review
Reply from iHeartRaves
Thank you for sharing your experience! We’re so glad Remie could provide helpful solutions to resolve the issue with your package being sent to the wrong address. Your satisfaction is our priority, and we’re happy to hear Remie was able to assist you effectively!
Cute clothes + great customer service
The article of clothing itself was good quality and true to size. I paid extra for expedited shipping and it didn’t get to me on time. Their customer service was easy to access and they refunded me directly for the shipping. Good customer service goes a long way!!
19 November 2024
Unprompted review
Reply from iHeartRaves
Thank you for sharing your experience! We’re glad to hear you were happy with the quality and fit of your clothing. We’re so sorry the expedited shipping didn’t meet expectations. Your understanding and feedback mean a lot to us—great customer service has always been our goal!
Thank you!
Remie helped me with a missing package and I’m super grateful! Iheartraves has the best customer service! Y’all are the best!
13 November 2024
Unprompted review
Reply from iHeartRaves
Thank you, Rachel, for your kind words! We’re so glad Remie was able to assist you with your missing package. Your gratitude means the world to us, and we’re thrilled to hear you had such a positive experience
Amazing service from Joan at iheartraves!
Joan at iheartraves has been fantastic to chat with. My postal address can sometimes not show up correctly, so Joan reached out to confirm my address and was so nice and understanding whilst I explained the issue and confirmed it. Her responses were so quick which made me feel confident that my order was being looked after well.
I will happily buy from and recommend iheartraves to anyone thanks to her amazing customer service!
13 November 2024
Unprompted review
Reply from iHeartRaves
Thank you so much for sharing your experience! Thanks for being a part of the iHeartRaves family!
Outfit is amazing
Outfit is amazing, super comfortable. Got too hot and ended up tying the arms behind me, worked great and still looked cute. Super happy customer here
13 November 2024
Unprompted review
Reply from iHeartRaves
Thank you for sharing your experience! It’s great to know that even when things heated up, you made it work and kept it looking cute! We're so happy to have you as a satisfied customer!
Reply from iHeartRaves
Thank you so much for your feedback! We're thrilled to hear that you loved the quality and that it made your Halloween even better. We hope it added to the fun of your celebration!
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