IG Reviews 

Could not sell some shares through the APP as stated they were telephone deal only . After over an hour still not been able to speak let alone deal witj a dealer. Customer operations didnt know what to do so had me hang on the phone for over half an hour

Better investments out there. Do not recommend other platforms out there are better and wouldn’t recommend IG for you investments.

Excellent user friendly website making it easy to carry out trades.

I had an excellent experience with the IG UK Client Services Helpdesk.

Niveditha who assisted me was professional, knowledgeable, and genuinely helpful throughout the process. She supported me with opening my account, made sure everything was set up correctly, and followed up on the initial issues I experienced rather than simply considering the matter closed.

I particularly appreciated her attention to detail, clear communication, and willingness to follow through until everything was properly resolved. She was efficient, courteous, and clearly takes pride in doing her job well.

Most importantly, since everything was properly set up, I have had no issues at all with deposits, trade executions, or withdrawals. Everything has worked smoothly and as expected, which has given me a great deal of confidence in the service.

A very positive experience overall and a great example of excellent customer service. Thank you!

Couldn't ask for more. Perfect.

Top man helped me ( Gurucharan ) please thank him

It is always an amazing experience to interact with IG and its highly talented and well trained team. The over all trading experience has been amazing. Their trading platform and range of assets is absolutely brilliant. Well done Team IG.

Incorrect display of shares & percentages incorrect too. Seems to happen if a company changes their name etc. Help desk ..could not understand their English..so sorry. Poor customer service. Can't recommend IG. Previous issue with NASDAQ share and new subscription. No one had an idea how to resolve. Will move to another broker having lost a 12.5% gain on my share this morning because of their tech issues.

In a world with such easy to use apps, IG’s really is awful and seriously behind the times! I originally downloaded on the basis of receiving a promotion of all the promotional conditions were met. I have now been told that I didn’t apply the promotional code, so will not be receiving the promotion. I find this very hard to believe as the promotion was the reason I downloaded and began using the platform. All other promotional criteria were met. Closing all accounts with the platform and will certainly never use again. Be very cautious, as customer service is slow to respond, so you won’t get any swift responses to the inevitable issues you will experience using this platform.

Worst broker. Sends too many emails I have already unsub to.

Huge spreads at times of volatility. Slippage is also an issue for me.

Unfortunately I am underage and unable to use this trading platform. I’ve had many calls from them trying to get off their phone call list. However this review is for you Bradley M. Very funny man. I hope you get some good sales and good pay.

Quick and easy to use platform that can be relied on to execute trades.

I have proved where my deposit came from and given them a copy of the relevant bank statement. They won't refund my money as my bank statement has my first initials and surname rather than my full name ( and has had since 1987!)
They have given my husband his money back, our joint account only has his initials and surname not full name - but some how that is acceptable for him??
No phone number, don't reply to webchat -worse than useless customer service.

Quite happy to take my money but boy do they make it awkward to get your money back and close the accounts. I have never dealt with another company quite like this. I totally regret ever putting my money in to this company. Live chat is useless, starts as a useless AI agent and impossible to get passed to a human agent. AVOID

The lack of any responses from IG to any of these reviews shows they do not care about their customers

My dilemma was a common one whereby I had changed my IG password on one device but not the other ( my second one) and when I tried to log in on the second device it failed twice and then I was blocked by IG
IG gave me a number to call to resolve the issue and the member of IG staff who spoke to me was able swiftly to determine my issues/needs. She did a truly thorough due diligence/ security check and on completion was able to lift the block on my account. It went as it should but in 2026 that is not always the case Jeff Lawrence

Whenever there is an issue with the platform and there frequently (e.g. No Tip Ranks data for sizeable companies, Curated X fed stops functioning, company news stops updating - the data holes on the platform are numerous) they either can't fix it or ignore you on all the platforms that they are supposed to be contactable - X, WhatsApp - They refer to their customer experience team, I can tell you the experience they provide is an unpleasant and extremely frustrating one.

But I imagine I'll be contacted about this review quicker than I will on my recent requests for assistance on issues raised. I hope they won't bother but spend the time fixing the issues.

IN RESPONSE TO BELOW FROM IG: I have not had problems accessing my account and have described the issues experienced clearly - you do not require my details to investigate. As for missing data examples - TIPRANKS data for Paypal in US, Entain in UK to name a couple.

Have been using IG.com for a few years now, had some issues which have been sorted fairly propmply with a proper person, but over the weekend (4 days ago) i was locked out my account, I messaged by eamil and got the robot 'Gio" who is causing me more problems, telling me i need to log in so I can use the chat on the app - derrrr - i can not log in - my poijnt of trying to contact them,,,,,tells me he will transfer to a human and 4 days later and several mesages and statements later I still am locked out of my account - so to me by having the robot the service is going downhill, but then is this fraud as my money is locked in the account and I can not see how my balance and trades are going, I can not deposit or withdraw if i want as `i am LOCKED OUT of the account. very frustrating and annoying

Account suspended, called customer support, was through to a human within three button clicks and account was unsuspended within two minutes.