AI is one of the best I have used but still not quite got all the answers I was directed to send an email which took a little longer than expected to receive a response. I do find forms difficult so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has an issue with withdrawl, spoke via the app which was helpful to a point, this issue was supposed to be passed across to customer experience team, which it wasn't. Made a call next day to speak to... See more
The fees are very competitive, the usability of charts and analysis could be improved. It took me 30 min to get help from an agent. However I had a very serious matter with my account and the agent an... See more
I already have a S&S ISA account with IG. I wanted to transfer 2 instrunments only (MDH and ARK) from my HL S&S ISA. However, I don't think it is possible to partially transfer using the App - had t... See more
Company details
Written by the company
We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders. Through our low fees and smart price-sourcing technology, we help traders keep their costs down. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. * Based on revenue excluding FX (published financial statements, February 2018). † For the 12 months preceding 1 July 2019.
The world’s No.1 spread betting and CFD provider*
Written by the company
- Our vision
- We aim to be a global leader in retail trading and investments. With a strong focus on innovation and technology, we put client needs at the heart of everything we do. This enables us to empower informed, decisive, adventurous people to access opportunities in over 16,000 financial markets.
- 24-hour support
- Our highly trained team is available 24 hours a day from 4am on Saturday until 10pm on Friday, UK time.
- Powerful technology
- Our intuitive platforms and apps are built for speed and security. We offer a fully customisable award-winning web platform, natively designed mobile and tablet apps, as well as a range of advanced third-party tools.
Contact info
Cannon Bridge House, 25 Dowgate Hill, EC4R 2YA, London, United Kingdom
- newaccounts.uk@ig.com
- ig.com
3.7
Average
10K reviews
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IG Index service in now appalling
Been with IG for over 30 years, the service back then and probably up until 10 years ago was very slick and professional - unfortunately the same cannot be said now. The service and customer support is now sadly diabolical and far from professional - the reason I will very shortly be closing all my IG accounts and transferring to a more professional and reliable provider
—————————
Update 24/8/26 after IG apologises and requested further information.
I submitted a formal complaint to IG which has been upheld and they admitted fault and even offered/paid a goodwill payment in recognition of their error and many many hours of my wasted time trying to contact them. This does not distract from the fact though that customer service of IG index has gone downhill massively and is diabolical compared to what it was like when I first joined them over 30 years ago.
10 August 2026
Unprompted review
Reply from IG
Hello Andrew,
Thank you for sharing your feedback and for being a client with IG for so many years. We're sorry to hear that your recent experiences with our service and customer support have left you feeling disappointed, particularly given the high standards you previously experienced with us over the years.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
I would give this company zero stars if…
I would give this company zero stars if I could.
Referred by a friend for a £50 bonus if I deposited funds of £112 for three months. Over three months later and the bonus has still not been paid, breaching their terms and conditions.
Contact via WhatsApp is extremely slow, taking over a week to reply to messages and when they do asking me to be patient and wait longer as they are apparently busy.
Today they have contacted me with the client details and personal details of another customer which is also a breach of GDPR.
Do not use this company. They will take your money and your personal information is not safe with them.
12 August 2026
Unprompted review
Reply from IG
Hello Donna,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience regarding the referral promotion, the delays you've experienced when contacting our support teams, and the concerns you've raised about the handling of your personal information.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your concerns and provides an update as soon as possible.
Thank you
IG
Avoid at all costs
Avoid at all costs. I transferred my ISA to them in which I had only added money in previous fiscal years. After transferring, they said I had reached my ISA limit for the fiscal year as if my transfer counted as a deposit. I contacted them multiple times over different months only to get told they were looking into it and I would hear back, meanwhile making me unable to invest the cash I had been leaving on the side for my ISA.
11 August 2026
Unprompted review
Reply from IG
Hello Ben,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience following the transfer of your ISA and the concerns you've raised regarding your annual ISA allowance.
We appreciate the concerns you've raised regarding the handling of your ISA transfer, the information provided to you about your allowance, and the delays in receiving a resolution despite contacting us on multiple occasions.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Abysmal
Abysmal. Never got to a human on the chat line or whats app. Tried repeatedly. 70 minutes before I got a human response by phone . Nice Indian lady but could barely understand her ( accent ). Absolutely embarrassing customer service. Should be ashamed of it.
11 August 2026
Unprompted review
Reply from IG
Hello Christopher,
Thank you for sharing your feedback. We're sorry to hear about your experience contacting our support team and the difficulties you encountered when trying to reach a member of staff through our chat and WhatsApp channels.
If you still require any assistance, can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Six year account holder and until…
Six year account holder and until recently I would have given them a 5 star review.
Now it is a reluctant 1. Why?
Have an issue with the service - like being suspended and you will hear a string of lies and deception from their call centers - assuming you can understand a word they say.
Promises to call you back - never happen.
Emails go unanswered.
Daft enough to use Whatsapp? no reply for days.
Seek an answer on their help pages - none exist.
Seek help from their 'investor community chat board' as you are suggested to use on the endless phone wait? It no longer exists.
In short if you do not have a problem then all will be fine however if you do and for me its problems they have created you may as well be sat on the Moon. No responses and nothing fixed.
One lie after another. Be warned.
I am leaving as I can take no more which is hassle but nothing compared to staying.
11 August 2026
Unprompted review
Reply from IG
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience has left you feeling so disappointed, particularly after being a client with us for a number of years. We understand how frustrating it can be when you're experiencing difficulties with your account and feel that the support and communication you've received have not met your expectations.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Took forever to contact them via…
Took forever to contact them via telephone after they failed to answer online chat or respond to multiple emails over a number of weeks. Once I contacted them, they agreed to restore my funds immediately and provide a full explanation by the following afternoon. Neither have been done and no confirmation email has been received, just a request for a review???
11 August 2026
Unprompted review
Reply from IG
Hello Robert,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the difficulties you've encountered obtaining support through our online channels. We understand how frustrating it must be to spend weeks seeking assistance, finally speak with a member of our team, and then not receive the follow-up actions or updates that were discussed.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Completely useless transferring cash…
Completely useless transferring cash from cash ISA when another provider received transfer weeks before from same origin. Not even a progress update. Poor.
11 August 2026
Unprompted review
Reply from IG
Hello,
Thank you for sharing your feedback.
We're sorry to hear about your experience with your cash ISA transfer and the delays you've encountered. We understand how frustrating it can be when a transfer appears to be taking longer than expected, particularly when a transfer from the same provider has been completed elsewhere without issue.
If this is still outstanding, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
I tried chat and watts app waited over…
I tried chat and watts app waited over 24hrs for any kind of reply still waiting!!!!
There 2k worth of shares disappeared from my account
10 August 2026
Unprompted review
Reply from IG
Hello Andrew,
Thank you for sharing your feedback. We're sorry to hear about your experience and the concerns you've raised regarding missing shares in your account. We understand how alarming and frustrating it can be when you notice a discrepancy in your holdings and are unable to obtain a response after contacting our support channels.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Shocking experience as a new client
Shocking experience as a new client. Followed their instructions for application, inputted all data required. Account was set up and showing as active. I then used their preferred method to transfer funds. Two days later called them to ask where my money was as it had not shown in my trading account. Spent 45 minutes with an advisor who basically did not know and then said the funds were showing but on hold due to another layer of verification from the "back office". No-one from IG had attempted to contact me to solve the problem and my money was just sat in their account. Solution - I told them to refund my money and close the trading account. Never had this problem with my other trading platforms.
11 August 2026
Unprompted review
Reply from IG
Hello Andy,
Thank you for sharing your feedback. We're sorry to hear about your experience as a new client and the difficulties you encountered after funding your account. We understand how frustrating it must have been to find that your account appeared active, only to later discover that your funds were being held pending additional verification without any clear communication from us.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Exceptional Customer Service and Account Protection
I have had an IG account for many years, and recently it was suddenly placed under restriction. After raising a support ticket, I was informed that there had been some suspicious activity detected on my account. As a precautionary measure, the IG Helpdesk and backend team restricted my account to prevent any unauthorised activity.
Although it took a few days to resolve the issue, this was necessary as they needed to verify certain details to confirm my identity. Throughout the process, I was kept informed with daily updates by Greshya M J, who handled my case efficiently and professionally.
I would like to sincerely thank Greshya M J and the entire IG backend team for their prompt action, excellent communication, and dedication in protecting my account and preventing any unauthorised access. Their professionalism and support were greatly appreciated.
6 August 2026
Unprompted review
Terrible company that doesn’t keep its…
Terrible company that doesn’t keep its promises. I deposited an amount 6 days ago and still NOTHING. They promise to answer, but NOTHING. I follow up, still NOTHING. They apologise, then NOTHING. Now not even their AI Gio is answering. At this point I’m wondering whether this is a legit company or not. They’re the pits! If potential users want pics as proof and TrustPilot allows, I’ll share.
10 August 2026
Unprompted review
Reply from IG
Hello Zee,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the delays you've encountered following your deposit. We understand how frustrating it can be when you're expecting updates or a resolution and feel that your enquiries are not being addressed despite multiple attempts to contact us.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
The app is not user friendly
The app is not user friendly. The customer service reps aren’t kind or helpful. One of the poorest experiences I have had with a brokerage. I’ve had it for weeks and still have not been able to invest as they give zero transparency or communication in the app. This is just plain horrible read the reviews ...successful habit llc... is a better alternative for your money.
27 July 2026
Unprompted review
Reply from IG
Hello Ross,
Thank you for sharing your feedback. We're sorry to hear that your experience with our platform and customer service has not met your expectations. We understand how frustrating it can be when you're unable to get started with investing and feel that the information and communication provided are not clear or helpful.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
An utter shambles
An utter shambles. Simply trying to withdraw from my account is now well into the 2nd week due to non-existent customer services and a UI that makes no sense at all. I'm trapped in a limbo of garbage software and an organisation who couldn't give a flying duck. One star is a million times what these idiots deserve. Avoid!!!
Edit: So it only takes them 2 days to respond to this, but almost 2 weeks later and i havent heard a thing from their customer services to my email complaints and livechat requests. And it's taken them an entire week to review my bank statement and then say its not been accepted. A week! So it'll be another week before I can even put in another withdrawal request. Absolute clowns.
10 August 2026
Unprompted review
Reply from IG
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced with your withdrawal request and the challenges you've encountered when trying to contact our support team.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Very professional and helpful with…
Very professional and helpful with queries
7 August 2026
Unprompted review
Opened an account now reading these…
Opened an account now reading these reviews as I sit on hold for over a hour, I should of read here first!
I don't have time to waste on hold all day.
I won't be funding my account after this.
Thanks, but no thanks.
10 August 2026
Unprompted review
Reply from IG
Hello Tony,
Thank you for sharing your feedback. We're sorry to hear that your initial experience with us has not met your expectations and that you've experienced a lengthy wait time when trying to contact our support team. We understand how frustrating this can be, especially when you're considering whether to fund and use a new account.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your concerns and provides an update as soon as possible.
Thank you
IG
The support level sets a new low bar…
The support level sets a new low bar for me. My account got locked Friday (pwd entered wrong, my fault). I raised Online Chat and WhatsApp (the 2 quickest ways apparently!) after the first couple of auto replies... no response. Still 4 days later, no response. Emails sent as well, again no response. Just spent an hour on hold and then it was sorted in 2 mins. Fkn dreadful. Will be looking to move my account asap. The hope is to trade full time, and that feels impossible with IG if this is their support level.
7 August 2026
Unprompted review
Reply from IG
Hello Daryl,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the difficulties you encountered when trying to regain access to your account. We understand how frustrating it must have been to wait several days for a response through multiple support channels, only to have the issue resolved quickly once you were finally able to speak with a member of our team.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Very disappointed with the service
Very disappointed with the service. I waited over an hour for my call to be answered, and when it was, the experience did not improve. The adviser was difficult to understand, with a monotone and unfriendly manner, which made the call even more frustrating.
My request was very simple – to transfer part of my funds rather than my entire portfolio – but it was handled poorly. I was left on hold for long periods with no explanation, and there was a lack of clear communication throughout the call. I had to repeatedly ask what was happening, and in the end I was only told an email would be sent.
Overall, the process was unnecessarily long, unclear and frustrating for something that should have been straightforward. It has unfortunately left me questioning whether I want to continue using this service.
I am a new user wanting to transfer in my portfolio
10 August 2026
Unprompted review
Reply from IG
Hello Radha,
Thank you for sharing your feedback. We're sorry to hear about your experience and the difficulties you encountered when contacting our support team. We understand how frustrating it must have been to wait over an hour for assistance, only to feel that your query was not handled clearly or efficiently.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
No customer service
It would be easier to get gold out of Fort Knox than get money out.
And you never get transferred to a customer experience agent.
Appalling.
8 August 2026
Unprompted review
Reply from IG
Hello Alan,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the difficulties you've encountered when trying to withdraw funds and obtain support from our customer service team. We understand how frustrating it can be when you're looking for assistance and feel unable to reach the right team.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
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