IG Reviews 

The range of options Shares, ISA's , EFT's, Crypto etc etc is good .... BUT the Website itself is very complicated and not user friendly AT ALL . I invested money into an ISA and wanted to invest in a particular share. On the " My Dashboard " it is not obvious at all how to do a SIMPLE thing like buying a Share in an ISA ...its really not !! So I rang up and asked ? I was put on hold for just under 3 minutes . Surely a trained IG adviser would know how I could buy a Share on their own website ? 3 minutes to find out ?? No " Invest Now " ..." Buy a share " Tab etc etc on their dashboard !! Obviously put together by very ' clever ' techy individuals but NOT easy to use at all....SHAME

Low cost, and easy to use with huge number of global stocks/funds etc to choose from.
Lots of up to date market data too.

Over nearly ten years IG service has been excellent for my purposes, mostly USA and Canadian company futures. Use of the platform has been worked out through trial and error, without problems. A couple of times, queries on payment and withdrawal have been dealt with promptly The detailed records of trades and performance are much appreciated.

Their operative gave me time to listen to my concerns without interruption .
My request for help & support was offered immediately, reassuring me .
Answers to some questions were not clear so I waited on the phone whilst more information was researched then explained to me .
On this occasion I did not continue further to purchase a product .
Operative efficient , well trained & not aggressive in any way i e closing all the time to make a commitment / sale .
My experience convinced me this is a first class company who I will contact again .

If I could give this service a 0 I would, but unfortunately I can't. The platform looks like it was designed and written in the early 00s and hasnt been updated since, the UI is very poor.

Customer service is even worse, its obvious they don't want to you to be calling them because they hide their contact details behind a bot. All forms of electronic support is fronted by their AI bot, if you call the support number a majority of the time they will just hang up on your either the IVR does this because the option you selected is going to a team that's very busy dealing with calls or if you somehow manage to get a real person they won't know what they're talking about and will hang up on you just so they can move on.

I am hoping I can sort out my issue so that I can move my shares to another provider all together and never have to hear about IG again.

DO NOT sign up for IG, stay away. You've been warned.

The new platform is awful I am currently looking around to see what others are offering. You can no longer put commodities, indices, etc in your watchlist and you have scroll around to find the info you require. This morning I placed a trade and "quote" no longer seems to be available...you have the choice of limit or market. I am sure other bits have been degraded as well..i am not sure all the info that was previously in "data" is there now. No option to return to the previous platform either. I will give it a bit longer to see if things change

V poor customer service. Hopeless bot and then took ages for be connected to a person. Then have after various messages, the agent disappeared. Tried phoning the help line and greeted with the message v busy will takes ages. Not first poor instance of dealing with IG.

Update: Further details provided to IG including 4 days for an agent to reply.

I am a Platinum Elite member and recently stayed at a Holiday Inn property in Sacramento. During my stay, housekeeping entered my room without proper notice or consent while I was inside - a genuine invasion of privacy that left me feeling unsafe in my own room.

What happened afterward was worse than the incident itself. When I escalated to IHG Guest Relations, I learned the hotel had told them the matter was resolved and that I had been contacted directly about it. That never happened. I was never contacted by the hotel at all.

When I pushed IHG on this, a senior guest relations representative told me IHG "does nothing" in these cases, that the hotel is independently owned, and that I need to resolve this directly with the hotel - the same hotel that had already lied to IHG about the situation.

I then tried calling the hotel directly to reach the General Manager. I was hung up on six separate times. Staff did not recognize the General Manager's name when I asked for him by it. I was given a phone number I was told was his, which instead connected me to the Director of Sales and Marketing. When I finally got someone willing to give me his email address, the call was disconnected mid-sentence before I could get the full address.

As a Platinum Elite member who has used IHG points and stayed loyal to this brand, I expected a real investigation into a legitimate privacy concern. Instead I got a false account from the hotel, a flat refusal from IHG corporate to get involved, and a property that appears to actively avoid being reached by guests with a complaint.

I would strongly caution anyone considering this property, and I am disappointed in how IHG as a brand has handled a guest safety issue at one of their own franchised hotels.

Their support are very terrible, no human representative to talk with. Also it's easy to deposit but very difficult to withdraw. It's better to stay away from this platform. I am now stick with .#Vine. Hash..# their operations are excellent and both my deposits and withdrawals process has been seamless.

I am posting another update because this situation with IG has now gone far beyond a delayed withdrawal.

After weeks of calls, emails, promises and requests for my own money to be returned, I checked my IG transaction history and discovered something that I find extremely alarming.

On 24 July 2026, IG removed $13,100.01 from my account. Their own transaction history describes it as:

“Correction Closing Trade EUR/USD” — $13,100.01

There is one enormous problem:

I NEVER OPENED OR TRADED EUR/USD WITH THIS MONEY.

The funds in question came from money that was wired to IG. I had been trying repeatedly to have those funds withdrawn and returned to me.

Instead of receiving my withdrawal, I am now looking at IG's own records showing more than $13,000 removed from my account and attributed to a “Correction Closing Trade EUR/USD.”

I am publicly asking IG:

What EUR/USD trade are you supposedly correcting?

Please provide the trade ticket, opening time, opening price, lot size, closing time, closing price and complete audit trail for the EUR/USD position that supposedly resulted in this $13,100.01 adjustment.

If no such trade exists, then I want IG to explain publicly why $13,100.01 was removed from my account under this description.

I have screenshots of the transaction history and I am preserving my emails, account statements, withdrawal requests and correspondence with IG.

This is not a small discrepancy. This concerns $13,100.01 of client funds.

IG previously responded publicly to my Trustpilot review saying that my concerns would be reviewed and that a member of the team would contact me with an update. Yet I am still without a satisfactory explanation and without my money.

I am asking IG senior management, Compliance and the formal Complaints team to intervene immediately.

I require:

A complete written explanation for the $13,100.01 “Correction Closing Trade EUR/USD.”
The complete transaction and trade records supporting that adjustment.
An explanation of who authorised the correction and why.
Confirmation of where my funds are currently held.
Immediate restoration and withdrawal of any funds removed incorrectly.
A final written response from IG's Complaints/Compliance department.

I am also requesting that IG preserve all account records, system logs, trade logs, payment records and internal records relating to these transactions.

If this is not resolved promptly, I intend to submit the complete documentary record to the appropriate regulator and complaints authorities and seek independent legal advice regarding recovery of the funds.

I did not want to fight a financial institution publicly. I wanted one very simple thing: my money returned to me.

IG, please stop sending generic apologies and explanations that do not address the transaction shown in your own records.

Show me the EUR/USD trade that supposedly justifies removing $13,100.01 — or correct the account and return my money.

Following there upgrade you cannot speak to a human. Type speak to a human in there AI and it has no idea what you mean. Last year I spoke to someone and was thinking of moving my ISA, opened an account. I called the number it says to call us 10 mins with AI message no answer. I complained, 8 weeks for them to answer, no answer in 8 weeks so going to FCA. I won't be moving my ISA here, seems speaking with customers is not there thing. AI is fairly good but if you get stuck with it, you are stuck. Full stop

Completely useless transfer agent service. I wanted to move UK listed shares to their platform. First, they claimed they couldn't send email to the address *I signed up with*, then took 2 months to progress the transfer to the state where the existing broker confirmed the request, but I got a nonsensical response from the IG back office with no clear instructions. After chasing them twice, no further contact.

Then 2 weeks later, they arbitrarily cancelled the whole transfer. Massive waste of time.

Edit: in the reply below, IG wanted to confirm that the review is genuine. I've submitted my account number via the Trustpilot form. I am now in the process of closing my account.

Easy to buy shares when you see some you have been watching. Choose how many shares or how much you want to spend and get your quote straight away and press agree and its done within minutes. Statement then emailed later of new update of shares you own.

All trades completed well. Answering the phone to enquiries is terrible. Long waits the same excuse of : unusual volume of calls. I have suggested several times they take on more staff but nothing improves

they have the most extremyly bad spreads on thier spradbetting accoutns for GOLD. broekrs liek CMC and pepperstone have standards 0.11-0.2 spreads for gold. IG market has 0.3-0.7 spreads. i used to love them but after seing thisi took all my money out and have never used them

I tried to buy a paltry £3750 shares in S & P 500 company Compass diversified Holdings and I was repeatedly told that I could only sell this stock and not buy it

I've been really impressed with the real time days feeds, analytic charts, and am currently exploring how to connect to their system using their API. It doesn't have the most intuitive interface but chatgpt can teach you everything.

Greshya M J - resolved my login password for MT5 very quickly, much appreciated.

Thankyou.

Easy to use platform no dealing charge top marks