AI is one of the best I have used but still not quite got all the answers I was directed to send an email which took a little longer than expected to receive a response. I do find forms difficult so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has an issue with withdrawl, spoke via the app which was helpful to a point, this issue was supposed to be passed across to customer experience team, which it wasn't. Made a call next day to speak to... See more
The fees are very competitive, the usability of charts and analysis could be improved. It took me 30 min to get help from an agent. However I had a very serious matter with my account and the agent an... See more
I already have a S&S ISA account with IG. I wanted to transfer 2 instrunments only (MDH and ARK) from my HL S&S ISA. However, I don't think it is possible to partially transfer using the App - had t... See more
Company details
Written by the company
We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders. Through our low fees and smart price-sourcing technology, we help traders keep their costs down. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. * Based on revenue excluding FX (published financial statements, February 2018). † For the 12 months preceding 1 July 2019.
The world’s No.1 spread betting and CFD provider*
Written by the company
- Our vision
- We aim to be a global leader in retail trading and investments. With a strong focus on innovation and technology, we put client needs at the heart of everything we do. This enables us to empower informed, decisive, adventurous people to access opportunities in over 16,000 financial markets.
- 24-hour support
- Our highly trained team is available 24 hours a day from 4am on Saturday until 10pm on Friday, UK time.
- Powerful technology
- Our intuitive platforms and apps are built for speed and security. We offer a fully customisable award-winning web platform, natively designed mobile and tablet apps, as well as a range of advanced third-party tools.
Contact info
Cannon Bridge House, 25 Dowgate Hill, EC4R 2YA, London, United Kingdom
- newaccounts.uk@ig.com
- ig.com
3.7
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from IG
Hello Fawad,
Thank you for getting in touch, and we apologise for the inconvenience caused.
We’re writing to confirm that the login issue affecting the IG platform on 24 August 2026 has now been fully resolved. The issue was caused by a technical problem on our side that impacted a number of clients, and our teams worked to resolve it as quickly as possible.
We sincerely apologise for any disruption this may have caused to your trading activity.
If you’re still experiencing any issues or have any further questions, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter
Thank you
IG
Terrible customer service
Terrible customer service, no way that you can normally contact them and they are not action themselves to inform you. Can't log in for hours and still waiting on the phone for 2+hours. Emails are being answered by bots, whatsapp doesn't function so there is literally no way to contact them. Thanks for the great customer service.
To your reply:
Great couple days later you get a message, in this industry I would expect good customer service when needed. And when things happen that you would inform people directly, you have been silence for days which is not acceptable and by the looks of it you will not learn from it either. You lost a significant customer by this.
24 August 2026
Unprompted review
Reply from IG
Hello,
Thank you for getting in touch, and we apologise for the inconvenience caused.
We’re writing to confirm that the login issue affecting the IG platform on 24 August 2026 has now been fully resolved. The issue was caused by a technical problem on our side that impacted a number of clients, and our teams worked to resolve it as quickly as possible.
We sincerely apologise for any disruption this may have caused to your trading activity.
If you’re still experiencing any issues or have any further questions, please reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
I coundn`t log in to my account
I coundn`t log in to my account, online chat sent to customer service but their phone number not answering, at mean time loosing money. That`s not what I was expecting, not recommended
24 August 2026
Unprompted review
Reply from IG
Hello Tomasz,
Thank you for getting in touch, and we apologise for the inconvenience caused.
We’re writing to confirm that the login issue affecting the IG platform on 24 August 2026 has now been fully resolved. The issue was caused by a technical problem on our side that impacted a number of clients, and our teams worked to resolve it as quickly as possible.
We sincerely apologise for any disruption this may have caused to your trading activity.
If you’re still experiencing any issues or have any further questions, please reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
Avoid this platform at all cost
Avoid this platform at all cost, support is terrible and their withdrawal process extremely difficult. It's been two months and still my withdrawal is pending. Well, I have switched to #777-mines..## their support are always active and I have never encountered any problems with my withdrawals.
24 August 2026
Unprompted review
Reply from IG
Hello Fred,
Thank you for sharing your feedback. We're sorry to hear about your experience and the difficulties you've encountered with your withdrawal request.
We appreciate the concerns you've raised regarding both the withdrawal process and the level of customer service you've received.
If your still experiencing issues, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
Ig crashed today
Ig crashed today. Again. No help so unreliable.
Got a reply from trust pilot requesting contact details last week. I done it and sent it off and hoped for a reply from Ig.
I did NOT get any contact from them. There replies are nothing more than P.R virtue signaling. Thx guys for nothing.
I await your next virtue signaling. #jokers.
24 August 2026
Unprompted review
Reply from IG
Hello Peter,
Thank you for getting in touch, and we apologise for the inconvenience caused.
We’re writing to confirm that the login issue affecting the IG platform on 24 August 2026 has now been fully resolved. The issue was caused by a technical problem on our side that impacted a number of clients, and our teams worked to resolve it as quickly as possible.
We sincerely apologise for any disruption this may have caused to your trading activity.
If you’re still experiencing any issues or have any further questions, please respond to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
I’ve been waiting for over two hours…
I’ve been waiting for over two hours for my account to be unblocked, and I still haven’t received any response.
It feels as though there may be only one member of staff handling customer service. Unfortunately, the level of service is extremely poor.
I had exactly the same issue six months ago, and it is very disappointing to see that there has been no improvement since then.
I would appreciate someone looking into this urgently and unblocking my account as soon as possible.
24 August 2026
Unprompted review
Reply from IG
Hello Karim,
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced delays in regaining access to your account and that this is not the first time you've encountered this issue.
We appreciate the concerns you've raised regarding the time taken to receive support and the impact this has had on your experience.
If you still require support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
I have now been 30 mins on phone and…
I have now been 30 mins on phone and they have still not answered their phones. My previous written complaint (about failure to reply to phone calls or helpdesk emails) to their CEO and copied to the compliance dept three weeks has still not been acknowledged or dealt with. This is a shockingly poor service. Their chat service is also equally dysfunctional. My recommendation is Do not open any accounts with IG.
24 August 2026
Unprompted review
Reply from IG
Hello Sunil,
Thank you for sharing your feedback. We're sorry to hear about your experience and the difficulties you've encountered when trying to contact our support team.
We appreciate the concerns you've raised regarding response times, the handling of your complaint, and your experience with our chat and email support services. .
If you still need support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Dear IG Customer Support,
Dear IG Customer Support,
I am writing to lodge a formal complaint regarding a serious login issue that occurred while I had an active open trading position.
When I attempted to log in to my account, I was repeatedly presented with an “Unexpected Error” message, preventing me from accessing the platform. More concerning is that no explanation was provided regarding the cause of the issue, nor was there any immediate assistance or alternative solution offered.
As a result, I was unable to monitor or close my open position when necessary. This raises a very serious concern:
* If my position incurs significant losses because I was prevented from accessing my account, who will be responsible for those losses?
* How does IG intend to compensate clients when its own platform failure prevents them from managing their trades?
* What safeguards does IG have in place to protect clients during system outages?
This is not merely a technical inconvenience. It is a matter of trust. As a regulated trading platform, IG has a responsibility to provide reliable access, especially when clients have live positions exposed to market risk. Preventing clients from accessing their accounts without explanation is unacceptable.
I request that IG:
1. Provide a full explanation of the cause of this login failure.
2. Confirm the exact period during which my account was inaccessible.
3. Explain what measures were taken to notify affected clients.
4. Clarify IG’s compensation policy if clients suffer financial losses due to platform or system failures.
5. Confirm what steps IG will take to prevent similar incidents from occurring in the future.
Please treat this as a formal complaint. I expect a prompt and detailed response. Should I suffer any financial loss directly attributable to IG’s system failure, I reserve all my rights to pursue the matter further through the appropriate regulatory and dispute resolution channels.
I look forward to your urgent response.
24 August 2026
Unprompted review
Reply from IG
Hello Adrian,
Thank you for getting in touch, and we apologise for the inconvenience caused.
We’re writing to confirm that the login issue affecting the IG platform on 24 August 2026 has now been fully resolved. The issue was caused by a technical problem on our side that impacted a number of clients, and our teams worked to resolve it as quickly as possible.
We sincerely apologise for any disruption this may have caused to your trading activity.
If you’re still experiencing any issues or have any further questions, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
I already have a S&S ISA account with…
I already have a S&S ISA account with IG. I wanted to transfer 2 instrunments only (MDH and ARK) from my HL S&S ISA. However, I don't think it is possible to partially transfer using the App - had to phone up. However, call answered promptly, and emailed a form to enact the partial transfer. Now completed and returned. Would have been a 5/5 had the partial transfer been possible via the App, as it is for T212. However, T212 don't allow me to hold some instruments that are low cap and illiquid.
Will wait to see how the transfer goes.
24 August 2026
Unprompted review
AI is one of the best I have used but…
AI is one of the best I have used but still not quite got all the answers I was directed to send an email which took a little longer than expected to receive a response. I do find forms difficult sometimes and it would be great if it was allowed to have a comment box just to clarify why a box has been completed with that specific answer.
19 August 2026
Unprompted review
Emmanuel
Emmanuel, offered me a quick and efficient service with the perfect result that I requested.
21 August 2026
Unprompted review
Easy to start an account always want to…
Easy to start an account always want to improve good customer service reliable and trusted money transfers
20 August 2026
Unprompted review
Terrible
Terrible, that IG first locked my account, and I had to make a phone call to get my account unlocked. Secondly when I logged into my account I noticed that the £200 credit for cashback due end of July 2026 was also not applied to my account! The agent on the phone claimed that I did not do the correct steps when first I opened the account which is not the case. When I googled I found many other people suffered the very same issue.
20 August 2026
Unprompted review
Reply from IG
Hello Yavuz,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience regarding your account access and the cashback promotion.
We understand how disappointing it can be when there appears to be a difference between your understanding of the promotion and the outcome applied to your account.
If you still require support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Excellent customer service
19 August 2026
Unprompted review
Great Service
Emailed IG with a query and Emmanuel responded to let me know that he was looking into my query. The acknowledgment was appreciated. Emmanuel then got back to me very quickly and had clearly spent time looking into this and emailed me back in a way that I could understand. He explained everything and solved my query. Many thanks Emmanuel.
18 August 2026
Unprompted review
Brilliant and excellent service
Brilliant and excellent service. The advisor was kind, knowledgeable and patient.
19 August 2026
Unprompted review
Possibly the worst company it has ever…
Possibly the worst company it has ever been my misfortune to deal with. Once again, after being banned twice, their hugely misleading advert with the grating male voice, has crept back onto our screens. I am contacting the ASA to carry out a third ban. Avoid at all costs.
More info as requested. Awful product and terrible customer service.And stop your advert.
17 August 2026
Unprompted review
Reply from IG
Hello Mark,
Thank you for sharing your feedback. We're sorry to hear that your experience with IG has left you feeling so dissatisfied.
We take all feedback seriously and would like the opportunity to better understand the concerns that have led to your review and investigate them further.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your concerns and provides an update as soon as possible.
Thank you
IG
Long wait on customer service phone…
Long wait on customer service phone line during working hours - 25 mins and waiting.
19 August 2026
Unprompted review
Reply from IG
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience contacting our support team and the time you've spent waiting to speak with a representative.
If you still need support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
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