I got my package as I ordered it, it's perfectly functional for the purpose I got it for and any damage was minor and easily fixed. for reference I got a ps4 version of Minecraft and it was a bit of m... See more
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Never have a bad experience buying from cex. The only reason I don't give 5 stars is excessive postage costs. Even more when multiple items are shipped from the same store and they don't combine posta... See more
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say... See more
well packaged - speedy delivery -in early stages- so still trying out the equipment purchase - 5 year warranty adds peace of mind
Company details
Written by the company
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Written by the company
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
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4.0
Great
44K reviews
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I was given a fake product that…
I was given a fake product that partially didn't function and the customer service was literally just ya we do our job correct but in fact this product got past their system is a joke a return of said product has been done
9 April 2026
Reply from CeX/Webuy - Ireland
Hi Eric,
Thank you for your review.
As we deal in used goods, the products brought to us for sale are thoroughly tested on set parameters to ensure these are genuine and are in a fully working & saleable condition, as we do not deal in fake/counterfeit products. Please accept my apologies as your item slipped past our testing measures.
I've noticed that feedback has already been shared with the store's management for corrective measures so such instances can be avoided going forward.
I appreciate you returning the item to us for a full refund and if given a chance, we'll aim to serve you better.
Should you wish to buy another controller or have any other concerns, feel free to write to us through our support page www.webuy.com with the subject "TP - I was given a fake product that…" and I will be happy to help.
Regards,
Ramson.
Was sent the wrong item but problem was…
Was sent the wrong item but problem was fixed quicklu and efficiently
9 April 2026
Reply from CeX/Webuy - Ireland
Hi Conor,
Thank you for your review.
We have quality standards in place where items are checked before dispatch to ensure they are correct as per the order, but it seems this was overlooked and we extend our apologies for this experience.
I have noticed that along with feedback forwarded to the sending store management for internal evaluation, my colleague has replied to your email suggesting a solution.
Should you need further assistance or have any concerns, please write back on the same email thread and we will be happy to help.
Regards,
Ramson.
Items from 2 different location stores…
Items from 2 different location stores were ordered and both arrived within a week.
Saved time and money on petrol as not available in local store.
8 April 2026
Service was fine - controller was filthy
Service was fine, controller got there fine but I don't think they could have sent me a more filthy product. I understand that they have to get rid of the undesirables and that it's a 2nd hand product, but they couldn't even give it a wipe down?
4 April 2026
Reply from CeX/Webuy - Ireland
Hi Aidan,
Thank you for your review.
Being a second-hand retailer, we ensure that all times are checked and they are given a quick wipe for hygienic reasons and to enhance their presentability for sale. I would like to extend my apologies for this lapse, and this review will be forwarded as feedback to the respective store to avoid such recurrence.
To assist you further, I have sent an email to your registered email ID requesting additional details. Please reply soon and I will be happy to look into this.
Regards,
Ramson.
Pick up
Can't use klarna in store. But you can order online for collection. Very fast.
23 March 2026
Great customer service
Another great customer experience at CEX , slight issue with a phone sorted within an hour
8 April 2026
Buy and return
At first I got the wrong item, but there was no hassle at all in returning it. Was handled very quickly and got my money back the next working day. Great customer service!
25 March 2026
The controller joysticks were very worn…
The controller joysticks were very worn and we had to replace the joystick covers. Too expensive for what we received.
8 April 2026
Reply from CeX/Webuy - Ireland
Hi,
Thank you for your review. I’m sorry to hear the condition of the controller did not meet your expectations.
As we deal in pre-owned items, they are graded as per their condition and accessories and you can find more information about our grading system here: https://tinyurl.com/mtz53czb. Thus, we do buy in and sell controllers with worn analog or joysticks as long as the wear does not impede the functions of the controllers.
Pricing is also influenced by a range of factors, including demand, availability, grade, and colour.
If you’re not satisfied with the item, we offer a 14-day unwanted returns period for online orders. Full details, including our FREE returns service, can be found here: https://tinyurl.com/yyykmejf.
If you’d like to discuss this further or need any assistance, please feel free to contact us via the support page on the CeX website (ie.webuy.com) using “TP - The controller joysticks” as the subject line. I’ll be happy to help and ensure a smoother experience.
Regards,
Saanchi
Bought an xbox series s refurbished,
Bought an xbox series s refurbished,, service was fast and pleasant. The condition is perfect. The price was good also. Will shop again.
26 March 2026
Ordered. Had to return. Smooth sailing as always.
Ordered an item online which arrived tracked and well wrapped. Had to return it as it was slow and not fit for purpose despite good standby time. Returned in store and process was easy as i had the order number available. Refund was also quick. I find that the more reasonable I am with my requests and the more information I have to hand, the smoother any transactions go. Staff are knowledgeable and helpful as always, i never have a bad experience at the newbridge store. Or any store for that matter.
8 April 2026
Ordered battery packs and chargers with…
Ordered battery packs and chargers with the battery packs now working won’t take any charge
8 April 2026
Reply from CeX/Webuy - Ireland
Dear Brendan,
Thank you for your review.
I'm sorry to learn that the battery pack received was faulty & please accept my apologies.
Because we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5 year warranty. Considering the nature of electronics, faults may occur even after they are bought-in or sold further.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Looking at our records, I noticed that your item was refunded in line with our return policy. Hope this has been resolved for you.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
very helpful staff and brilliant…
very helpful staff and brilliant bargains i go there all the time there today got gladiator 1and 2 for 14euro one of them is blueray.
25 March 2026
well packaged/ speedy delivery
well packaged - speedy delivery -in early stages- so still trying out the equipment purchase - 5 year warranty adds peace of mind
8 April 2026
Great delivery time VR headset is is…
Great delivery time VR headset is is not the best quality
8 April 2026
Reply from CeX/Webuy - Ireland
Hi Eoin,
Thank you for your review.
Being in the business of pre-owned goods, the items may come with scratches / visible usage signs. Based on their overall cosmetic condition along with other factors, they are accordingly graded.
Our records show that the VR headset was sold under grade C, therefore, they are likely to have signs of wear & tear on them, however it should function as expected.
In case you are unhappy, it can be returned as unwanted within 14 days via post or to nearby stores and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/4ee3bckk.
If you require further assistance, feel free to contact us via our support page and we will be happy to help you out.
Regards,
Ashwin
Fast and efficient.
9 April 2026
Completlg different product to what was…
Completlg different product to what was advertised
9 April 2026
Reply from CeX/Webuy - Ireland
Hi Ruairi,
Thank you for your review.
All items are checked by us to ensure they match the title, which will be the true description of the product. Since we use stock images, the product which customers receive may vary.
To assist you further, I have sent an email to your registered email ID requesting a few details. Please reply soon and I will be happy to look into this.
Regards,
Ashwin
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