Metalcraft, Inc. Reviews 

499
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally supportive staff members for their quick communication, wonderful helpfulness, and complete dedication to getting their custom orders right every single time. People also consistently note that the reliable products always arrive safely on schedule, matching their initial expectations perfectly without any trouble. However, some reviewers noted occasional issues with unexpected shipping delays or some minor communication mix-ups during the ordering process. A few consumers also experienced specific challenges regarding order placement errors or complex billing details that required extra coordination and patience to fully resolve.

What people talk about most

Order

Customers had positive experiences with order, highlighting the ease of placing requests and the helpful... See more

Customer service

Consumers find customer service to be positive, highlighting polite, responsive, and professional... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the reliable quality... See more

Service

Reviewers highlight positive aspects of service, consistently praising fast response times, professional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Teresa Roth is incredible! She always responds quickly and goes above and beyond to provide the best customer service. She is always willing to help, responds promptly to emails, and follows up on any... See more

Company replied

Rated 5 out of 5 stars

My rep, Becky Palmer stayed in the game with me for almost a year trying to help us get what we needed. It was our fault as we had a lot of moving parts but she never became seemingly frustrated with... See more

Company replied

Rated 5 out of 5 stars

Bre, who is my account manager has been absolutely fantastic to work with. She's quick to respond and makes sure that she sees my order thru. I was in a pinch and needed something fast and she deliv... See more

Company replied

Rated 5 out of 5 stars

Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products. The more detail you provide them the better and makes it a smo... See more

Company replied


Company details

  1. Business to Business Service
  2. also in
  3. Custom Label Printer
  4. Manufacturing Service
  5. Prints and Signs Store

About Metalcraft, Inc.

Written by the company

ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.

It's what Metalcraft delivers every day: ID Made Better.

Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.

Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.

Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!

Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.

RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.

Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.

Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonate, and polypropylene. We'll also match the right adhesive to your application, so you know once your tags are applied, they will remain in place as planned.

Print Capabilities - Metalcraft provides the broadest range of print and color options in the industry. We can accommodate any layout, logo, or color match your branding.

Contact us today to find out how we can help you find your identification solution!

Request a Quote

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Contact info

4.8

Excellent

TrustScore 5 out of 5

499 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(499)

148 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Working with Metalcraft is always a positive experience. Their team is highly professional, responsive, and committed to delivering top-quality products!

8 September 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you! We appreciate your business and enjoy working with you.

Rated 5 out of 5 stars

Lovely

MetalCraft was really responsive to our requests and helpful in sorting out all the details so we could get exactly what we wanted. The quality of the labels we ended up with was *perfect* for our use case. Production and shipping were on schedule and their communications were excellent. Would buy again.

7 August 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you so much for the great review! We'd love to work with you again.

Rated 5 out of 5 stars

amazing turn around time

We were in need of some specialized / specific stickers and the turn around time including sending us a proof was very quick

6 August 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the awesome review!

Rated 5 out of 5 stars

Great customer service

Great customer service. Beth was great to work with and made the process extremely easy

30 July 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

That is great to hear - I will make sure to pass this along to her.

Rated 4 out of 5 stars

The person I worked with was…

The person I worked with was outstanding. The problem I had was getting the end price. There were two charges that showed up on my credit card statement, one was the cost of the product and what was quoted wasn't correct on the statement and the other that I didn't know about was the shipping charge. I would be nice to put all the charges in the quote so I didn't have to keep contacting the company to the prices changes and give justification to my manager on why the price was so much.

24 July 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the honest feedback. I will share this with the rest of the team.

Rated 5 out of 5 stars

Sales Rep was very quick to respond…

Sales Rep was very quick to respond when I reached out to request a quote. Staff was very helpful in getting the order placed and very quick to ship the order to us.

23 July 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Great feedback! Thank you very much!

Rated 5 out of 5 stars

Ordering was fast and easy.

We ordered inventory tags for our organization, and the ordering process was fast and easy. The tags arrived and were exactly what we wanted, with a strong adhesive backing. I would definitely recommend them to anyone looking for inventory tags.

29 July 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the kind words!

Rated 5 out of 5 stars

Everything worked as they said

Everything worked as they said. The nice thing is that it only works with our app. So you can’t just scan with your phone unless you have it tied in with the app. It’s going to streamline everything for our crews now saving time. When we use this batch of 1000 we definitely want to get more from them.

17 July 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Great to hear! Let us know when you need more.

Rated 4 out of 5 stars

Good supplier

There were some issues with tooling and the acknowledgement could have come faster but the quality has always been good and customer service has been helpful.

23 July 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Russ, I apologize for any issues and assure you we strive to make every experience the best and we will continue to do so.

Rated 5 out of 5 stars

Great Quality

Great Quality, fast shipping. Great customer service.

17 July 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you Erika!

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