Metalcraft, Inc. Reviews 

500
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that dedicated representatives are extremely quick to respond and always ensure orders are handled smoothly from start to finish. Consumers also appreciate the consistently high quality of the custom products and the remarkable ease of placing repeat orders. Some reviewers were not happy with occasional shipping delays and communication mix-ups regarding their specific requests. People mentioned that important messages occasionally went to outdated email addresses or that certain deliveries took substantially longer than expected. Buyers also pointed out that staff changes could sometimes cause minor confusion during the process.

What people talk about most

Order

Customers consistently note positive experiences with order processes, frequently praising helpful staff who... See more

Customer service

People report positive experiences with customer service, noting that representatives are polite, responsive,... See more

Product

Reviewers mention satisfaction with the product, expressing great appreciation for the quality, timely... See more

Service

Clients share satisfaction on service, frequently highlighting quick responses and professional support from... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as courteous, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Teresa Roth is incredible! She always responds quickly and goes above and beyond to provide the best customer service. She is always willing to help, responds promptly to emails, and follows up on any... See more

Company replied

Rated 5 out of 5 stars

My rep, Becky Palmer stayed in the game with me for almost a year trying to help us get what we needed. It was our fault as we had a lot of moving parts but she never became seemingly frustrated with... See more

Company replied

Rated 5 out of 5 stars

Bre, who is my account manager has been absolutely fantastic to work with. She's quick to respond and makes sure that she sees my order thru. I was in a pinch and needed something fast and she deliv... See more

Company replied

Rated 5 out of 5 stars

Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products. The more detail you provide them the better and makes it a smo... See more

Company replied


Company details

  1. Business to Business Service
  2. also in
  3. Custom Label Printer
  4. Manufacturing Service
  5. Prints and Signs Store

About Metalcraft, Inc.

Written by the company

ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.

It's what Metalcraft delivers every day: ID Made Better.

Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.

Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.

Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!

Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.

RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.

Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.

Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonate, and polypropylene. We'll also match the right adhesive to your application, so you know once your tags are applied, they will remain in place as planned.

Print Capabilities - Metalcraft provides the broadest range of print and color options in the industry. We can accommodate any layout, logo, or color match your branding.

Contact us today to find out how we can help you find your identification solution!

Request a Quote

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Contact info

4.8

Excellent

TrustScore 5 out of 5

500 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(500)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company and easy to work with!

Great company and easy to work with! Really good product too. Been using their product for 18 years!

14 October 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you very much for all your business Mark!

Rated 5 out of 5 stars

Excellent Customer Service

My Experience with MetalCraft is excellent. I have a great representative Becky Palmer, she is very thorough and will get my needs met as quickly as possible.

14 October 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

That is awesome to hear! I will make sure to pass this on to Becky. Thank you!

Rated 5 out of 5 stars

Great experience

Filled our order just as requested in a timely manner. Great experience.

3 October 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Wonderful to hear - thank you!

Rated 5 out of 5 stars

Metalcraft comes through

Metalcraft comes through and definately will help you from start to finish of your order. You can count on them for excellent products.
The more detail you provide them the better and makes it a smoother transaction. I only wish there was a tiny picture of the label on the Invoice, like on the proof. as its easier to identify without looking up the number

3 October 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you for the feedback, Andrea. I will send this information to our team to see what we can do.

Rated 5 out of 5 stars

The team at Metalcraft does a great…

The team at Metalcraft does a great job. They provide a unique product that works really well. The quotes might seem a little high, but the end product is totally worth it. Best, longest lasting labels on the market.

3 October 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you, Jason. We enjoy working with you!

Rated 5 out of 5 stars

Request for asset tags

The request for new tags was great. Quickly processed and delivered in a timely fashion.

1 October 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thanks for the great review, Brenda!

Rated 5 out of 5 stars

Pricey, but worth it

Tags are a little pricey, but ultimately the best deal out of their competitors. Spent a lot of time trying to get the right ones for the right jobs, and the staff as a whole here went the extra mile to take care of me. I appreciate the team!

19 September 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

And we appreciate you! Thank you!

Rated 5 out of 5 stars

EASY from start to finish

From start to finish, the process was super easy! I was contacted right away and the back and forth was fast as we worked through my options and proofing. In the past their products have always stood test of time.

23 September 2025
Rated 5 out of 5 stars

Leidos Labels

Rapid response to the RFQ i submitted. Ability to locate and utilize my company's previous purchase history from many year a go. Clear and concise communication.

13 September 2025
Metalcraft, Inc. logo

Reply from Metalcraft, Inc.

Thank you Eric! We love hearing those types of updates.

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