Ideogram AI Reviews 155

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers had a great experience with this company. Many customers praise the exceptional customer service, highlighting the staff's helpfulness, politeness, and professional approach in resolving issues. The tool is frequently described as spectacular and the best for creative image generation, especially for logos, mockups, and promotional images, with users appreciating its intuitive interface and ability to produce professional results. People also value the ease of use and the efficiency it brings to their creative process, saving time and overcoming creative blocks. However, some people were dissatisfied with the product's ability to generate specific images, particularly when trying to place products or achieve precise artistic outcomes, suggesting it can be frustrating for those with very specific needs. A few other people also felt that the subscription model had limitations, such as difficulties in changing plans or the inability to delete images without a top-tier subscription, and some experienced issues with customer support responsiveness.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, outstanding, and... See more

Product

Customers had ambiguous experiences with the product, with many reviewers expressing strong satisfaction,... See more

User experience

Consumers find user experience to be positive, with many praising the top-tier UI and the ability to create... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some expressing dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service. Had an issue using the tool and they were excellent handling my request. Ideogram is a spectacular tool for creative image generation. Using highly detailed prompts, I was t... See more

Company replied

Rated 4 out of 5 stars

Love the image generation capabilities! Not happy with the login/register limitations with having to use Google or Apple ?or Fakebook?. Not loving pricing. Had a crucial account/billing-related i... See more

Rated 5 out of 5 stars

Ideograms are so good coming up with design/visual ideas when you're stuck! The key is to get good with your prompt (not too brief or too complicated) otherwise it'll generate some weird results. C... See more

Rated 5 out of 5 stars

THIS TOOL IS ABSOLUTELY THE BEST OF THE BEST ! I HAVE USED THIS TOOL FOR DESIGNING SOME SUPER INCREDIBLE LOGOS, MOCKUPS, STOCK IMAGES AND PROMOTIONAL IMAGES FOR ALL MY BUSINESS PROJECTS SO FAR,... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Ideogram is building AI-native creative tools to bring greater joy, delight, and efficiency to creative expression. We are pushing the limits of what’s possible with AI, with a focus on creativity and a high standard for trust and safety. Our founding team consists of world-renowned AI experts, who have previously led transformative AI projects at Google Brain, UC Berkeley, CMU, and the University of Toronto.


Contact info

4.2

Great

TrustScore 4 out of 5

155 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Steller Customer Support

It's easy to purchase a service that meets your needs; often easy to read reviews to ascertain whether a product provides those capabilities. Ideogram is one such product. But one thing that really impressed me - something that often is not easily found - is a company who will work with you when you no longer need the service. My auto-renew of this product met me with a bit of a surprise; I probably checked the box for auto-renew when I purchased the product. However, as fate has it, I switch up my career plans and no longer needed the product. I contacted support and I received lightning fast service; cheerful and courteous. If I have a need for Ideogram in the future, I won't think twice. If you are considering this product and want some feedback on their attentiveness to customer support, don't hesitate; they are at the top of their game!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service experience

I think the program itself is excellent, as everybody is saying. But the customer service is incredible - I can't thank Steph and the rest of the team enough for helping to me with my concern, which wasn't program-related. Fantastic company!

15 January 2026
Unprompted review
Rated 3 out of 5 stars

The generation capabilities are…

The generation capabilities are impressive. The editing capabilities are so-so. The ability to stop your plan are non-existant. I click to dowload my plan to the free plan and nothing happens. My credit card isn't shown in their system, so there's no way to remove it. An yet I still was charged.

31 December 2025
Unprompted review
Rated 4 out of 5 stars

Great experiences

We had great results using Ideogram. As with all platforms under development in AI image generation space great things appear on the horizon. Ideogram is on par with the best image generators out there. I would add that customer service is excellent!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service great!

Customer Service great!

I ran into some issues with my subscription fee payment and that was dealt with swiftly and kindly. Impressed, great customer service does still exist.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Love using this

Love using this! for quick visuals text looks good, and it's perfect when I just wanna whip up a social post or small design

17 December 2025
Unprompted review
Rated 3 out of 5 stars

I've been using ideogram for a long…

I've been using ideogram for a long time now, and it was an amazing experience not gonna lie, the art and images it let's you to create is undeniably beautiful, if written with proper prompt, though it also have some downsides like for example it sometimes creates distorted or entirely different thing, even though I've given proper prompt, and some little ai mess ups while generating which kinda all ai's do, overall it's a great platform for generating artworks, you can give it a try

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Good with brainstorming graphics/visual designs!

Ideograms are so good coming up with design/visual ideas when you're stuck! The key is to get good with your prompt (not too brief or too complicated) otherwise it'll generate some weird results.

Customer service is also very understanding when I made some errors and helped solve some issues. Ideogram is very powerful and I highly recommend it!

6 December 2025
Unprompted review

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