Ideogram AI Reviews 155

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers had a great experience with this company. Many customers praise the exceptional customer service, highlighting the staff's helpfulness, politeness, and professional approach in resolving issues. The tool is frequently described as spectacular and the best for creative image generation, especially for logos, mockups, and promotional images, with users appreciating its intuitive interface and ability to produce professional results. People also value the ease of use and the efficiency it brings to their creative process, saving time and overcoming creative blocks. However, some people were dissatisfied with the product's ability to generate specific images, particularly when trying to place products or achieve precise artistic outcomes, suggesting it can be frustrating for those with very specific needs. A few other people also felt that the subscription model had limitations, such as difficulties in changing plans or the inability to delete images without a top-tier subscription, and some experienced issues with customer support responsiveness.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, outstanding, and... See more

Product

Customers had ambiguous experiences with the product, with many reviewers expressing strong satisfaction,... See more

User experience

Consumers find user experience to be positive, with many praising the top-tier UI and the ability to create... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some expressing dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service. Had an issue using the tool and they were excellent handling my request. Ideogram is a spectacular tool for creative image generation. Using highly detailed prompts, I was t... See more

Company replied

Rated 4 out of 5 stars

Love the image generation capabilities! Not happy with the login/register limitations with having to use Google or Apple ?or Fakebook?. Not loving pricing. Had a crucial account/billing-related i... See more

Rated 5 out of 5 stars

Ideograms are so good coming up with design/visual ideas when you're stuck! The key is to get good with your prompt (not too brief or too complicated) otherwise it'll generate some weird results. C... See more

Rated 5 out of 5 stars

THIS TOOL IS ABSOLUTELY THE BEST OF THE BEST ! I HAVE USED THIS TOOL FOR DESIGNING SOME SUPER INCREDIBLE LOGOS, MOCKUPS, STOCK IMAGES AND PROMOTIONAL IMAGES FOR ALL MY BUSINESS PROJECTS SO FAR,... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Ideogram is building AI-native creative tools to bring greater joy, delight, and efficiency to creative expression. We are pushing the limits of what’s possible with AI, with a focus on creativity and a high standard for trust and safety. Our founding team consists of world-renowned AI experts, who have previously led transformative AI projects at Google Brain, UC Berkeley, CMU, and the University of Toronto.


Contact info

4.2

Great

TrustScore 4 out of 5

155 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Fake looking images, bad support

I used to use Ideogram a lot, but I now use Seedream 4.5 because it's better in every single way except, for my purposes, 'magazine' style images. I had the most expensive plan and I wanted to preserve the credits I had just bought and switch to a less expensive plan, but they wouldn't let me. So of course they took my credits and money and that's it - therefore I won't use them anymore.

3 April 2026
Unprompted review
Rated 2 out of 5 stars

It's very useful but very slow in…

It's very useful but very slow in generating an image, it takes more than 30 minutes for just one image even though the internet speed in my location is detected as very fast, I tried using another image generator and it was smooth and fast. Please be aware of cases like this, thank you.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful experience

What a wonderful experience using Ideogram. Great features and perfect dislplay of all the new designs. You won't be disappointed to give it a try. Go for it 🙏🙏👌👌👌👌
Zack Morgan

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Kind and efficient support

I had a very positive experience with Ideogram Support. They were kind, professional, and responded quickly. They explained my options clearly and handled my case efficiently. I really appreciated their help and the respectful way they communicated throughout the process.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

ideogram.ai. The best website for creating high-quality images and images with text.

Hi, I'm a user of ideogram.ai, and I'm so happy to tell you that it's a wonderful site. On this site, I can create countless images for all my projects. There's a variety of styles, sizes, and designs. And you can also create tons of images with text, because they have the latest tools for creating images with text. The texts are always typed exactly as you want them. It's the best tool I've used to create beautiful images, according to my tastes and the needs of the projects I work on. Plus, the membership fee is quite reasonable, considering the excellent quality of the images created.

Here, you can also rest assured knowing you have an excellent support team who efficiently, kindly, and promptly resolve any issues you might have with your account or subscription.

I highly recommend this website because it's simply wonderful. It's the best tool I've used for creating images and images with text. I love it, I'm crazy about it. I give it 1000 stars and more!

Kind regards,

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

My card got hacked so my payment didn’t go through and then I updated my new card but signed in at the wrong account. Ideogram fixed me right up. Got my old account up and running and refunded my duplicate order appreciated the help that came in a timely manner.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Not really user-friendly

- Features which should be basic like deletion of images require the top subscription plan.
- Username cannot be changed and can be traced back to your Google account which is a bad thing if you want to stay anonymus
- AI often does not carry out basic tasks you ask for like changing the style or making a character bigger or smaller
- there is no refund if you cancel the subscription

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Truly Horrible

This is shockingly bad. I have tried numerous times to do the simplest of images and it consistently does it absolutely wrong. ChatGPT is bad at image making but Ideogram take the cake. Insultingly horrible image creation.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Excelent performance and 100% efficient support service

Ideogram is an excellent and very powerful tool. The software is comprehensive, efficient, and offers a huge variety of templates, making it suitable for both beginners and more advanced users. Despite having many advanced features, the interface is highly intuitive, which makes the creative process smooth and enjoyable.
What truly sets Ideogram apart, however, is its customer support. Their support team was 100% responsive and solution-oriented. They handled my situation with fairness, professionalism, and genuine care, clearly prioritizing the customer rather than rigid policies. The solution they offered was thoughtful, reasonable, and showed real respect for the user.
Thanks to this experience, I see Ideogram not only as a powerful creative tool, but also as a truly professional platform backed by a team that values its users. I will definitely keep Ideogram in mind for my current and future projects.

6 February 2026
Unprompted review

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