ID.me Reviews 7,156

I am a very senior citizen but was able to navigate the system without assistance,
But have not been able to locate where to
Enter my banking info for a refund.

Could not find where to update personal info. Specifically bank info.

The person I was on the call with was very rude and very unprofessional. He saw I was having trouble yet never helped me out fully with the camera situation. He was shaking his head acting all frustrated as I was having trouble. The employee needs to go through training. He was a black man kind of light skin with glasses. Do better and the process was just horrible all in all. Train your employees better because their people skills are terrible and that’s their whole job. DO BETTER. Yall look like you scam folks too.

Hate that you must give up your biometrics now in order to get in. I did reluctantly just so I could turn off everything and go back to printed copies mailed to me. The government now has our biometrics (facial recognition) in their files. I don't trust them for this! Get ready for the mark of the beast and controlling every aspect of our lives. Agenda 2030 is coming fast. We will own nothing and be happy. Go back to paper copies.

I found it frustrating to have to resubmit my personal information multiple times.

ID me is trustworthy! They'll keep you secure for sure!

This company and their WEB site are both worthless. Confusing, poor service, no support. It would be a service to the public if they were put out of business.

Terrible experience. My documents were rejected with no explanation. My phone number was even rejected and I needed access to a secondary phone to complete the process.

Great way for future generations and quick interaction. Paperless, no waiting time

ID.me is a total waste of cyberspace. I've attempted to upload, front and back, of my drivers license numerous times at different times and dates. To no avail!.

PLEASE, someone bulldoze this site down and rebuild a site that can really be used effectively and efficiently!

It really wasn't as scary as I thought it would be!! I had more problems trying to get into the IRS app. I'll try it again tomorrow!! Fingers crossed!!!

Hated every second of it. Very confused, kept getting stuck in the spinning hand of eternity & getting no where. Didn't accept my phone number, think the whole thing is a pile of crap

Easier than our experience with other government sites

I wish all of this was unnecessary.I hate doing so many things online,and having to verify everything.I'm tired of this whole experience.

Easy process, accomplished what I needed it for.

Everything about this is confusing. Even this survey paints me into a corner.

I received an email the my id was verified and then received another email that my id was not verified. I had previously had my id verified by the VA a couple years ago. I had to go to the post office and have a postal employee verify all my documents and enter a code in the computer. That was completed. The VA verified and accepted but the SSA spins you in circles. This was my second attempt to verify id with the SSA online and again no success.

Length of time to try to get the wallet and then it would not allow me or I would not able to get into the service with the government. That I need. I have not yet approached the help desk as I ran out of time and patience.

Be prepared to conformably trust some third party you've never heard of and the government with all of your most valuable and personal information- including your likeness! that now anyone who has access to this info, can steal your whole life and identify with! And you're not given any other choice to "op-out" of any part of it.
"No, really, it's OK, just trust them. Really. And I'm also sure that they're the one company in the whole world that can never be hacked."