Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
Company replied
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I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
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DECEIVING COMPANY! They put you under automated subscription and charging you a whopping £39.90 a month. Not even a warning or a notification letting you know that you will be put into "membership" pr... See more
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
Company replied
Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
Scammers
Scammers, paid 2.90 for a photo no mention of subscription after that only realised when bank stopped payment. Absolute scammers. Emailed them to not up attempt any more payments from my bank or there would be chargebacks.
16 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Website doesn't work
Website doesn't work. Hidden charges. Absolutely do not use
13 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Hidden subscription and amounts taken…
Hidden subscription and amounts taken from my card, unusable passport photo provided which was supposed to cost £2.90. They have taken 39.90£ from my card over the last two months. This was not clear and I didn't sign up for a subscription. Absolute scam!!
1 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
I only wanted a photograph for a bus…
I only wanted a photograph for a bus pass as I'm a pensioner and paid the fee, I was then charged nearly£40 for a subscription that I did not need or ask for, when reading the print further on, it stated that if you did not unsubscribe within 48 hours, you would be automatically enrolled.
This information should have been made clearer and at the start of the process,not further down the email.
3 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Scam!
I only needed a passport photo and paid my £2.90 but somehow got signed up to a subscription service of £40 a month? I have no emails or receipts detailing I signed up to this service as there is no way I would have signed up to that! Not only that, when searching for this ‘subscription’ id apparently signed up for the subscription was noted for the 22nd April but you tried to take the fee 15th April! Luckily my bank caught it and stopped the transaction! DO NOT USE!
15 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Beware of these Scammers
Beware of these Scammers, automatic subscription 39,90€ per month without any action activated!
15 April 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
N'utilisez surtout pas ce service
N'utilisez surtout pas ce service ! Les photos sont pas chères, MAIS !!
Elles ne sont pas officielles et sont refusées pour plusieurs usages. De plus, le paiement de 2,90 € se transforme en un abonnement déguisé de 40 € !!!
C'est une arnaque déguisée !!
Do not use this service, photos are very cheap, BUT !! The photos are non official and rejected for several uses and the 2,90€ payment is a fu..ing later 40€ disguised subscription !!!!
This is just disguised scam !!!
13 April 2026
Unprompted review
Reply from Id Photo
Bonjour,
Nous sommes désolés d’apprendre votre expérience et comprenons votre mécontentement.
Notre service fonctionne avec une offre d’essai permettant d’accéder aux fonctionnalités de la plateforme avant activation d’un abonnement, comme indiqué lors du parcours de commande. Cependant, nous comprenons que vous contestiez à la fois la qualité du service reçu et l’activation de l’abonnement.
Nous vous invitons à contacter notre support afin que nous puissions vérifier votre dossier en détail, analyser la photo générée ainsi que les prélèvements effectués, et traiter votre demande de remboursement dans les meilleurs délais.
Nous restons à votre disposition pour résoudre cette situation.
Bien cordialement,
L’équipe id-photo.pro
📞 +33 3 74 82 04 30 (du lundi au samedi, 8h à 20h)
📧 contact@id-photo.pro
They take money without consent and is…
They take money without consent and is really hard to cancel the subscription
I understand, and where is written that after you take monthly rate?
14 April 2026
Unprompted review
Reply from Id Photo
Hello Marcella,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
SCAM. DO NOT USE THIS COMPANY
I paid £2.90 to be able to print my own photo using my printer and my ink, I merely needed the format, I saw no mention of a subscription so was surprised to see £39.90 taken from my account two days later. I phoned immediately to cancel the unwanted automatic subscription and have since read the dreadful reviews for this company,
9 April 2026
Unprompted review
Reply from Id Photo
Hello Clancy,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Scam!!!
Scam!!!! After paying for the foto, (€ 6,90) they also write off an even bigger (€ 39,90) amount!
11 April 2026
Unprompted review
Reply from Id Photo
Hello Marion,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Do NOT order from this website
do not order from this website it is a scam and their customer service is terrible. I ordered pictures a month ago and have not received anything after constantly chasing. I was then sneakily charged £34 for a subscription I did not sign up for. I have finally got my refund back on everything but it took a month and me constantly calling them.
12 March 2026
Unprompted review
Reply from Id Photo
Hello Maryam,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
SCAM. AVOID AT ALL COST!
Edit: I was finally refunded but I had to insist a lot. I still think they should change their system with that hidden subscription. They wouldn't get all these bad reviews that impact their business negatively.
This company is very dishonest. They charge you 39.90 euro on your credit card after 2 days. There was no clear mention of a subscription but they refused to refund me. Be very careful with them. In their FAQ, the say there is no hidden fee, don't believe it!
Also the photos were very bad quality and unusable. So I lost 50 euro for nothing.
I am going to contact the CMA to see if there's something I can do about it.
13 April 2026
Unprompted review
Reply from Id Photo
Hello Lila,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Careful of the automatic subscription
It was not very clear that I would automatically be signed up to a monthly subscription, the photo was rejected by the licence department. I wouldn’t recommend unless you plan on editing a lot of photos. This did not suit my needs and £100 for a photo I will never use is an expensive lesson learnt. When I contacted support they said it is not their problem the terms and conditions are clear. Clearly not clear enough for everyone.
12 December 2025
Unprompted review
Reply from Id Photo
Hello Kathleen,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Fraudulent subscriptions
The company charged €2.90 for an ID photo online that didn't work and I complained but they did not respond adequately. Then they deducted €39.90 from my account without my knowledge or Consent claiming that I had subscribed to their 'service' which I did not do. I have complained and demanded a refund and await their response.
12 April 2026
Unprompted review
Reply from Id Photo
Hello Matthew,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
dont waste money
pictures wouldnt download then when i got one it was rejected and the image looked smudged around the outside dont bother
12 April 2026
Unprompted review
Reply from Id Photo
Hello Annmarie,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Very clear to understand and not…
Very clear to understand and not expensive.
12 April 2026
Unprompted review
Reply from Id Photo
Hello Pauli,
Thank you for your kind review.
We are pleased to hear that you found our service easy to use and affordable. Providing a simple and accessible experience for our users is something we strive for every day.
Your feedback means a lot to us, and we truly appreciate your support.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Would automattically prolong your subscription, not willing to send you the money back, will block your email adress, fraud company!!!!
This company would automatically take money for a month subscription after oné order , they would not give you the money back and block your email adress by their contact service! They are not fair at all! Don’t trust them !
10 April 2026
Unprompted review
Reply from Id Photo
Hello Miloslava,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Don't trust the website services
Don't trust this website services. They take money for subscriptions you never subscribed for. The id photos doesn't even match with requirements. I don't know how this website is still running without getting caught by regulators.
6 April 2026
Unprompted review
Reply from Id Photo
Hello Skyman,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Was charged £6.90 for photos that never…
Was charged £6.90 for photos that never showed up, and then was also signed up for a subscription service for £40 a month which I certainly did not sign up for. Luckily my bank stepped in and blocked the charges. Have contacted the company who were originally fairly helpful and then when pressed, stopped replying. Absolutely do not use
10 April 2026
Unprompted review
Reply from Id Photo
Dear Katie Arden,
We are sorry to read about your experience and understand your frustration regarding both the charge and the missing photos.
You mention being charged £6.90 for photos that you did not receive. This is clearly not the experience we aim to provide, and we would like to review what happened with your order to understand why the delivery failed.
Regarding the £40 monthly subscription you refer to, our service includes a trial period with clearly stated subscription terms, including renewal conditions shown during the checkout process before confirmation. That said, we understand your concern if this was not perceived clearly at the time of purchase.
We are also sorry to read that you felt the communication stopped when your case was escalated. This is not the level of support we expect to provide, and we regret that you were left without a satisfactory follow-up.
As your bank has already blocked the charges, we still encourage you to contact us so we can verify your account details, clarify what happened, and formally review your case:
📞 03 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We remain available to investigate this properly and assist you further.
Best regards,
The id-photo.pro Team
This is a scam
This is a scam. I was suspicious because the quality of the passphotos is very poor. Then I googelt again the company and its reviews and found out , that I subscribed and they would pull 39 Pounds from my account every month. Don’t use it
10 April 2026
Unprompted review
Reply from Id Photo
Dear Nicole Ostheimer,
We are sorry to read your message and understand your concerns.
You mention that the quality of the passport photos was very poor and that this made you suspicious. We regret that the result did not meet your expectations, as we aim to provide a service that meets standard passport photo requirements. If there was an issue with quality, we would be happy to review it with you.
Regarding the subscription, we understand your concern about the £39 monthly charge. Our service includes a trial period, which is clearly presented during the sign-up process before confirmation, along with the subscription terms and renewal conditions. We understand however that this may not have been perceived clearly, which can lead to frustration.
We also note that you discovered the subscription details after checking reviews online. We are sorry that your experience led you to this point, and we would appreciate the opportunity to clarify everything with your account directly.
Please contact our support team so we can check your subscription and assist you immediately:
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We remain available to help and hope we can resolve this situation with you.
Best regards,
The id-photo.pro Team
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