Id Photo 

Reply from Id Photo

Apr 11, 2026

Dear Katie Arden,

We are sorry to read about your experience and understand your frustration regarding both the charge and the missing photos.

You mention being charged £6.90 for photos that you did not receive. This is clearly not the experience we aim to provide, and we would like to review what happened with your order to understand why the delivery failed.

Regarding the £40 monthly subscription you refer to, our service includes a trial period with clearly stated subscription terms, including renewal conditions shown during the checkout process before confirmation. That said, we understand your concern if this was not perceived clearly at the time of purchase.

We are also sorry to read that you felt the communication stopped when your case was escalated. This is not the level of support we expect to provide, and we regret that you were left without a satisfactory follow-up.

As your bank has already blocked the charges, we still encourage you to contact us so we can verify your account details, clarify what happened, and formally review your case:

📞 03 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro

We remain available to investigate this properly and assist you further.

Best regards,
The id-photo.pro Team

Reply from Id Photo

Apr 11, 2026

Dear Nicole Ostheimer,

We are sorry to read your message and understand your concerns.

You mention that the quality of the passport photos was very poor and that this made you suspicious. We regret that the result did not meet your expectations, as we aim to provide a service that meets standard passport photo requirements. If there was an issue with quality, we would be happy to review it with you.

Regarding the subscription, we understand your concern about the £39 monthly charge. Our service includes a trial period, which is clearly presented during the sign-up process before confirmation, along with the subscription terms and renewal conditions. We understand however that this may not have been perceived clearly, which can lead to frustration.

We also note that you discovered the subscription details after checking reviews online. We are sorry that your experience led you to this point, and we would appreciate the opportunity to clarify everything with your account directly.

Please contact our support team so we can check your subscription and assist you immediately:

📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro

We remain available to help and hope we can resolve this situation with you.

Best regards,
The id-photo.pro Team

Reply from Id Photo

Apr 11, 2026

Dear Mr Kenneth Brundle,

We are sorry to read your message and understand that you feel very strongly about your experience.

You describe our service as “total con artists” and say “do not use.” We take this kind of feedback very seriously, even when it is expressed in strong terms.

We want to clarify that our service operates with a clearly indicated trial period, shown during the subscription process before payment is confirmed. The terms, including renewal conditions, are also presented at the time of registration.

That said, we understand that if you felt misled or dissatisfied, this is a serious concern for you. We do not want any user to feel this way, and we are open to reviewing your situation in detail to understand what happened with your account.

If you are willing, please contact our support team so we can investigate your case and assist you properly:

📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro

We remain available to help and hope to clarify this situation with you.

Best regards,
The id-photo.pro Team

Reply from Id Photo

Apr 11, 2026

Dear Georgia Pallettt,

We are truly sorry to read your message and understand your frustration regarding both the charge and the lack of follow-up you mention.

Regarding the £2.90 vs £40, we would like to clarify that the £2.90 corresponds to a trial period, which is presented during the checkout process. This trial allows users to test the service before the subscription renews automatically at the standard rate, as indicated in the terms accepted at the time of validation. That said, we regret if this was not clear enough and understand how this can feel misleading.

Concerning your statement that you were promised a refund and not contacted back, this is absolutely not the experience we want to provide. If you did not receive a response, it may be due to a difficulty identifying your request or an issue in communication, and we sincerely apologise for that.

Your refund request is important, and we genuinely want to resolve this situation quickly and fairly. We kindly ask you to contact us again with your details so we can prioritise your case and ensure you receive a proper follow-up:

📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro

We are committed to assisting you and hope we can turn this situation around.

Best regards,
The id-photo.pro Team

Reply from Id Photo

Apr 10, 2026

Hello Chloe,

We are sorry to hear about your experience and understand your frustration.

Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you are disputing both the delivery of your passport photos and the subscription charge, and we take your feedback seriously.

We would like to review your case in detail. Please contact our support team so we can check your order, verify the delivery status, and investigate the billing situation in order to provide you with a clear resolution.

We remain available to assist you and resolve this matter.

Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro

Reply from Id Photo

Apr 10, 2026

Hello Danielle,

We are sorry to hear about your experience and understand your frustration.

Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you are disputing both the subscription charges and the quality of the passport photo received.

We take your feedback seriously and would like to review your case in detail. Please contact our support team so we can verify the account, check the billing history, and assess your refund request as quickly as possible.

We remain available to help resolve this situation.

Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro

Reply from Id Photo

Apr 10, 2026

Hello Elizabeth,

We are sorry to hear about your experience and fully understand your frustration regarding the delay.

A delivery time of this length is not the standard we aim to provide. We sincerely apologize for the inconvenience caused by the lack of updates and the delay in receiving your order.

We would like to investigate this matter further. Please contact our support team so we can check your order status in detail, identify what caused the delay, and provide you with a clear resolution as quickly as possible.

We remain committed to resolving this situation properly.

Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro

Reply from Id Photo

Apr 10, 2026

Hello Rb,

We are sorry to hear about your experience and understand your frustration.

Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that this may not always be clearly perceived and we take your feedback seriously.

Regarding the charge and your concern about the subscription, we invite you to contact our support team so we can review your account in detail, verify what happened with your order, and assist you with your request.

We remain available to help clarify the situation and work towards a resolution.

Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro

Reply from Id Photo

Apr 9, 2026

Hello Karen,

Thank you for bringing this to our attention – and I am truly sorry for the distress this has caused you.

You are absolutely right : if you paid for a single passport photo, you should never be charged for a monthly subscription without your clear consent. This is not acceptable, and we take full responsibility.

Here is what we will do immediately :

✅ Full refund of the subscription amount – no conditions, no delay.
✅ Immediate cancellation of any recurring payment linked to your email or card.
✅ Confirmation by email once the refund is processed.

How to proceed :
📧 Email us at contact@id-photo.pro with the subject "Urgent Refund – Karen Dowd" and include the email address you used.
📞 Or call us directly at +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)

We will process your refund within 24 hours and send you written confirmation.

Once this is resolved, would you consider updating your review ? We deeply value our customers and want to earn back your trust.

Sincerely,
The ID-Photo.pro team

Reply from Id Photo

Apr 9, 2026

Hello Megan,

Thank you for your feedback – and I'm truly sorry that your photo wasn't compliant.

You are right to expect a correct, clear format. A blurry or wrongly formatted photo is not acceptable, and we apologise for that.

Here is what we can do for you immediately :

✅ Free rework – send us the original photo again, and we will adjust it to the correct format and resolution.
✅ Priority handling – we will process it within a few hours.
✅ Full refund if you prefer not to try again – no questions asked.

How to proceed :
📧 Email us at contact@id-photo.pro with the subject "Rework for Megan"
📞 Or call us at +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)

Once we have provided you with a perfect, compliant photo – or issued your refund – would you consider updating your review ?
We really want to make this right for you.

Sincerely,
The ID-Photo.pro team

Reply from Id Photo

Apr 8, 2026

Hello Mike,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.

We would like to clarify that our service offers a trial period for users to test the passport photo service before any subscription begins. The £2.90 charge is for a one-time service, and any subscription is only activated if explicitly confirmed during the process. We regret sincerely that this may not have been clear in your case.

Our support team is ready to review your account and assist you immediately to resolve this issue. Please contact us directly so we can ensure your concerns are addressed promptly:

📧 contact@id-photo.pro

📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)

We are confident that once your situation is clarified and resolved, your experience can be improved. Your satisfaction is our priority, and we would greatly appreciate it if you reconsidered your review after resolution.

Kind regards,
The ID-Photo Team

Reply from Id Photo

Apr 8, 2026

Hello Sam,

Thank you for your feedback. We’re very sorry to hear that you feel this way and completely understand your concern.

We would like to clarify that our service is not a scam. Users benefit from a trial period to test our services before any subscription begins, and any ongoing subscription is only activated if explicitly confirmed. It seems there may have been a misunderstanding, and we sincerely apologise for any confusion caused.

Our support team is ready to assist you and resolve any issue promptly. Please contact us directly so we can review your account and ensure your concerns are addressed:

📧 contact@id-photo.pro

📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)

We are confident that once this is clarified and resolved, your experience can be improved. We would greatly appreciate it if you reconsidered your review after resolution.

Kind regards,
The ID-Photo Team

Reply from Id Photo

Apr 7, 2026

Dear Alison,

Thank you for your feedback. We’re sorry to hear that the subscription aspect of our service was not clear to you and understand how this can be frustrating.

Our platform offers a trial at a low cost, allowing users to test the service for a one-off photo before continuing with a subscription. The subscription terms are presented during the checkout process, but we recognise that they may not always be perceived as clearly as intended, and we truly regret any confusion caused.

We’re glad to hear that you were able to cancel your subscription, and we would still really appreciate the opportunity to review your case and ensure everything has been handled correctly. If needed, our team can also look into your charges and provide further assistance.

Please feel free to contact us at 📧 contact@id-photo.pro
or by phone at 📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.), so we can support you and work towards a positive resolution.

We hope to regain your trust and improve your overall experience with us.

Kind regards,
The ID-Photo Team

Reply from Id Photo

Apr 7, 2026

Dear Gee,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

Our service includes a trial offer at £2.90, allowing customers to test the platform before continuing with a subscription. Information regarding the subscription and its terms is presented during the ordering process, but we understand that it may not always feel sufficiently clear, and we truly regret any confusion this may have caused.

We would really appreciate the opportunity to review your case and make things right for you. Please feel free to contact us at 📧 contact@id-photo.pro
or by phone at 📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.), so we can assist you and find a suitable solution.

We hope to restore your confidence and turn your experience into a more positive one.

Kind regards,
The ID-Photo Team

Reply from Id Photo

Apr 7, 2026

Dear Louise,

Thank you for your feedback. We’re very sorry to hear about your experience and understand how unexpected charges can be frustrating.

Our service includes a trial offer at £2.90, allowing customers to test the platform before any further commitment. During the order process, information about the subscription and its terms is displayed, but we recognise that this may not always be as clear as it should be. Please be assured that transparency is very important to us, and your feedback helps us improve.

We would really like to look into your situation and make this right for you. Please don’t hesitate to contact us at 📧 contact@id-photo.pro
or by phone at 📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.), so we can review your account and offer a suitable solution.

We hope to resolve this quickly and restore your confidence in our service.

Kind regards,
The ID-Photo Team

Reply from Id Photo

Apr 7, 2026

Hello Louis,

Thank you for your honest feedback. I am truly sorry to hear that you felt deceived, and I completely understand why you would be upset.

First, let me be very clear: any recurring payment is always disclosed during the order process, and you have the option to decline it. However, we hear your concern, and we take it very seriously.

If you were charged £40 without your explicit consent, this is not how our system is supposed to work. Please contact us immediately so we can:

Refund any unauthorised charges in full

Cancel any future payments straight away

Investigate what happened with your order

You did exactly the right thing by contacting your bank. Now let us fix our side.

📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro

We are committed to resolving this for you. After we have sorted everything out, we would greatly appreciate it if you could reconsider your review based on our response and actions.

Sincerely,
The ID-Photo.pro Team

Reply from Id Photo

Apr 7, 2026

Hello Pam,

Thank you for sharing your experience, and I'm sorry to hear the photo didn't meet the required resolution for the passport system.

You raise an important point about the subscription. Please allow me to clarify: during your free trial period, you can test all features without any commitment. The auto-renewal is clearly mentioned before confirming your order, and you can cancel at any time within your account settings or by contacting us – even within the first 24 hours.

That said, I completely understand your frustration. We want to help.

Please contact us directly so we can:

Cancel any future payments immediately

Refund your last transaction if you were charged by mistake

Help you understand the resolution requirements for your passport photo

📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro

We are committed to resolving this for you. After we sort everything out, we would truly appreciate it if you could update your review.

Best regards,
The ID-Photo.pro Team

Reply from Id Photo

Apr 7, 2026

Hello,

Thank you so much for your kind words!

We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.

If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.

Have a great day!
The ID Photo Team

Reply from Id Photo

Apr 7, 2026

Hello,

Thank you so much for your kind words!

We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.

If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.

Have a great day!
The ID Photo Team

Reply from Id Photo

Apr 7, 2026

Hello,

Thank you so much for your kind words!

We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.

If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.

Have a great day!
The ID Photo Team