I2ioptometrists Reviews 

357
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making every visit welcoming and pleasant. Many people appreciate the personalized approach and the absence of high-pressure sales tactics, ensuring they find products that truly suit their needs. The service provided is frequently described as exceptional, with the team going above and beyond to ensure satisfaction. Reviewers highlight the impressive product selection, thorough eye tests, and clear explanations, noting the consistent first-class experience over many years.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as welcoming, knowledgeable, and... See more

Service

Customers had positive experiences with service, consistently describing it as first-class and exceptional.... See more

Product

Reviewers highlight positive aspects of product, particularly the superb and huge selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, often feeling welcomed and receiving... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as welcoming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been a customer for many years and one of Stephen’s patients, I have nothing but good things to say. Excellent patient care and every time I visit I’m always made to feel so welcome.

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

357 reviews

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No recent history of asking for reviews

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5.0

All reviews

(357)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

First Rate Service

Every experience I have had in i2i with David and Mikey has been absolutely first rate. They really go the extra mile in terms of effort, time, explanation and sharing of their extensive knowledge. Will definitely buy here again.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Moscot Lemtosh

What can I say, been coming here for a few years now and each time the service received surpasses all expectations.
This time was gifted (by family member) Moscot Lemtosh frames which have to admit been eyeing for a while and the staff were fantastic in making the whole experience a memorable one.
Extremely friendly, knowledgeable and ensure you get right glasses not just any glasses. Also, recommended lenses which met my own specific requirements and not too expensive.
Highly recommend, you won't be disappointed.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Eye test with STephen at i2i

I had my eye test today with Stephen and the service was excellent from start to finish. He was professional, thorough, and took the time to explain everything clearly without rushing. The test felt very comprehensive, and I came away feeling confident and well looked after. A great experience overall and I wouldn’t hesitate to recommend Stephen and i2i Optometrists to others.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service as usual

Great service as usual. Ive bought a few pairs of glasses previously and got some new lenses today. Great price for single vision with gradient colour.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and attentive.

Good choice of frames and of lenses. I have a hefty prescription and they offered very lightweight lenses and light-looking metal frame. Staff is amazing - reception, sales and ophthalmologist. I have a fear of going to ophthalmologists but they made me very comfortable.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service, professionalism, and genuinely lovely people

I’ve always found I2I to be an exceptional place with a level of service that genuinely stands out. Every visit feels welcoming, and the whole team consistently go above and beyond to make sure you’re looked after properly. They don’t rush you, they explain everything clearly, and you always feel you’re being guided in the right direction.
Stephen, who carries out my eye tests, is outstanding. He’s always very kind, patient, and extremely professional. His people skills are excellent and he takes real care to be thorough in every part of the examination. It gives you complete confidence that your eye health is in safe hands.
The rest of the team are equally impressive, friendly, knowledgeable, and always willing to help with any questions or concerns. It’s rare these days to find a business where everyone seems to care this much about the customer experience.
I would highly recommend I2I to anyone looking for first class eye care and brilliant service from genuinely lovely people.

26 November 2025
Unprompted review

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